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overcharged by electrician
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MobileSaver said:grumbler said:MobileSaver said:melb said:he replaces the part with one that costs £7.59 from screwfixEven if it had been the correct part does the £7.59 price include Screwfix coming out to your home to replace it if it fails in three months time?!?!And what's the probability of it failing within three months time (assuming that it's the correct part for the job)?£15 - that's about what can be added to the price.
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andyhop said:Common sense if a trades arrives after normal working hours that it’s been classed as a emergency and as such deems a premium rate. We are not sat at the phone waiting for you to call !
You sound like a absolute nightmare to deal with, we can’t be expected to keep endless amounts of stock in the average van, nor can we be expected to take you on your diagnosis, at the end of the day we have probably forgotten more than you think you know .Pay the man, dealing with the public as a tradesman is difficult enough at the best of times without dealing with folk who think they know what a job should take and cost .
I think it's down to the customer whether it's an "emergency" or not, or perhaps more accurately worth having the job done sooner out of hours than waiting for a slot during the normal working day, and they would make that decision after being told what the normal hourly rate is and what the out of hours rate is.
If I call an electrician to fix my car charger and he says I can either come this evening for £90 a hour or tomorrow morning for £45 a hour, I'll say great see you in the morning. If he says it will be 4 weeks before a £45 a hour slot then perhaps it worth paying the premium to get it done sooner.
The OP is sketchy on the details but it is the trader's legal obligation to tell the customer what the price is or how it will be calculated, in this case that should be what the hourly rate is. If that rate changes depending upon the time of day that should be clearly given as well. For a distance or off premises contract it should be given in a durable medium.
In the game of chess you can never let your adversary see your pieces2 -
andyhop said:Common sense if a trades arrives after normal working hours that it’s been classed as a emergency and as such deems a premium rate. We are not sat at the phone waiting for you to call !
You sound like a absolute nightmare to deal with, we can’t be expected to keep endless amounts of stock in the average van, nor can we be expected to take you on your diagnosis, at the end of the day we have probably forgotten more than you think you know .Pay the man, dealing with the public as a tradesman is difficult enough at the best of times without dealing with folk who think they know what a job should take and cost .
I think it's down to the customer whether it's an "emergency" or not, or perhaps more accurately worth having the job done sooner out of hours than waiting for a slot during the normal working day, and they would make that decision after being told what the normal hourly rate is and what the out of hours rate is.
If I call an electrician to fix my car charger and he says I can either come this evening for £90 a hour or tomorrow morning for £45 a hour, I'll say great see you in the morning. If he says it will be 4 weeks before a £45 a hour slot then perhaps it worth paying the premium to get it done sooner.
The OP is sketchy on the details but it is the trader's legal obligation to tell the customer what the price is or how it will be calculated, in this case that should be what the hourly rate is. If that rate changes depending upon the time of day that should be clearly given as well. For a distance or off premises contract it should be given in a durable medium.1 -
melb said:oh no forgot to say he didn't replace it with a rolec part at all. In fact he fitted a wylex main switch. work that one out! Anyway I'm bowing out now and thanks for all your views - some of you actually read what I wrote which was a bonus. As for charging him for trespass - I can make up any charges that I want can't I? Or is that only for certain trades?
You've also contradicted yourself in that you said you did some research between the initial phone call and the electrician arriving but elsewhere said you'd done some research a couple of days before. If you wanted advice then you should have posted an accurate description of what happened and what parts were fitted in your original post and perhaps this thread would have been done and dusted in a couple of pages.
All that said, you're melb from Leeds - can't you just do another gig on loose women and pay the man?!!
Sorry I can't think of anything profound, clever or witty to write here.8 -
NSG666 said:For info I've just checked on the SF website and the cheapest Wylex switch they have in stock and might possibly be suitable is £60.....This^ would fit the desription and price (at Screwfix) of £7.59, but leaves other questions such as whether this is the part fitted, and if it is the only part the electrician used.
[some people will jump ahead and say a main switch/disconnector doesn't have the same function as an RCD, but we don't know whether the RCD function has been provided in a different (yet still fully compliant) way.]
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DB1904 said:andyhop said:Common sense if a trades arrives after normal working hours that it’s been classed as a emergency and as such deems a premium rate. We are not sat at the phone waiting for you to call !
You sound like a absolute nightmare to deal with, we can’t be expected to keep endless amounts of stock in the average van, nor can we be expected to take you on your diagnosis, at the end of the day we have probably forgotten more than you think you know .Pay the man, dealing with the public as a tradesman is difficult enough at the best of times without dealing with folk who think they know what a job should take and cost .
I think it's down to the customer whether it's an "emergency" or not, or perhaps more accurately worth having the job done sooner out of hours than waiting for a slot during the normal working day, and they would make that decision after being told what the normal hourly rate is and what the out of hours rate is.
If I call an electrician to fix my car charger and he says I can either come this evening for £90 a hour or tomorrow morning for £45 a hour, I'll say great see you in the morning. If he says it will be 4 weeks before a £45 a hour slot then perhaps it worth paying the premium to get it done sooner.
The OP is sketchy on the details but it is the trader's legal obligation to tell the customer what the price is or how it will be calculated, in this case that should be what the hourly rate is. If that rate changes depending upon the time of day that should be clearly given as well. For a distance or off premises contract it should be given in a durable medium.In the game of chess you can never let your adversary see your pieces1 -
melb said:just to clarify a couple of things - and yes I have copied this from the other board.
the sequence of events:
phone call to electrician mid-morning asking if someone can come and help diagnose a fault with our rolec ev charger which is dead (therefore as no electricity it is not a danger to life I assume).
electrician rings back at lunchtime to say his electrician can call some time after 4.30 which we say is fine.
5.30 electrician arrives and says he needs to replace the rcbo in the charger and is going to get one
7.30 he returns and replaces the part
he replaces the part with one that costs £7.59 from screwfix
we then receive the invoice. The electrician says this is an out of hours call. (his decision, not ours)
how could we possibly have obtained a quote for the work on the phone when we had no idea what work/part might be needed? the electrician on the other hand could have formed an educated guess that the part that had failed is the one that has a bad reputation for doing so (after all they install rolec chargers)
All the research we had done in the couple of days beforehand said it was a cheap part that took less than an hour to fit.
I agree we should have asked what their hourly rate was but that was the only thing that could be quoted. We have learnt a lesson there.
He is now threatening to come and remove the part he fitted plus even more extra late charges. We have told him that if he trespasses he will incur charges.
Still no sign of the recording. I hope he does take us to court. We have seen off barristers in 2 court cases -one as defendants in a boundary dispute in full fast-track court (£11,000 legal fees for the other side) and took a builder to court and were awarded £7,000 (don't ask me how as the limit at the time was £5,000) and entered pre-court mediation with someone who sold us a duff car and got refunded most of the cost of the car. Each time we represented ourselves and told the truth.2 -
Section62 said:NSG666 said:For info I've just checked on the SF website and the cheapest Wylex switch they have in stock and might possibly be suitable is £60.....This^ would fit the desription and price (at Screwfix) of £7.59, but leaves other questions such as whether this is the part fitted, and if it is the only part the electrician used.
[some people will jump ahead and say a main switch/disconnector doesn't have the same function as an RCD, but we don't know whether the RCD function has been provided in a different (yet still fully compliant) way.]0 -
andyhop said:Common sense if a trades arrives after normal working hours that it’s been classed as a emergency and as such deems a premium rate. We are not sat at the phone waiting for you to call !
You sound like a absolute nightmare to deal with, we can’t be expected to keep endless amounts of stock in the average van, nor can we be expected to take you on your diagnosis, at the end of the day we have probably forgotten more than you think you know .Pay the man, dealing with the public as a tradesman is difficult enough at the best of times without dealing with folk who think they know what a job should take and cost .0 -
Money_Grabber13579 said:dil1976 said:melb said:oh no forgot to say he didn't replace it with a rolec part at all. In fact he fitted a wylex main switch. work that one out! Anyway I'm bowing out now and thanks for all your views - some of you actually read what I wrote which was a bonus. As for charging him for trespass - I can make up any charges that I want can't I? Or is that only for certain trades?
Based on what the OP has posted, it seems like they are a serial after the event complainer and specialises in suing people…0
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