Eon Meter Issue

Philbellwood78

Hi

We are having an issue with energy usage and can not seem to get a straight answer.

Having been ill I have not kept an eye on the utility bills that much apart from thinking it was quite high. We recently entered into a new tariff and the gas price increased from about 3p per unit to over 7p per unit. Which everyone is in the same boat as I know.

However, my utility bill is showing that I am using about 70kWh of gas a day.

I had a certified gas engineer out and he tested everything house side of the meter and certified it as good. He said the meter is showing a 0.70 usage reading when the heating and hob are off.

Eon support said the meters are good and there are no faults, and if they were to send an engineer out to assess them there may be a charge. They also can not arrange an engineer until our account is moved from Eon to Eon Next. 

Their accounts department is wanting £470+ a month for combined gas and elec. and are saying we use around £5500 a year.

We live in an average size 3 bedroom semi-detached house. UPVC Double glazed, Walls have had extra insulation added, the loft is double insulated so fairly efficient. A new boiler was installed in 2014 with a smart thermostat to control usage.

There are only two of us in the house so demand is not high.

Other people with large houses in the area have bill's a fraction of what ours are.

Can anybody provide pointers advice or have the same problem?

Certified engineers have said the meters are not recording accurately and internally there are no problems. £15+ a day quickly adds up.

 

QrizB

Welcome to the forum.

Is that 70kWh/day right now, during winter, or 70kWh/day averaged over the year? In winter that number is not un reasonabler but as a year-round average it's quite high.

Do you have your bills from last winter that you can use for comparison?

£5500/yr can't be solely due to high gas consumption; 70kWh/day is £5/day, £1800/yr. Can you give detials of your typical annual use of both fuels?

Philbellwood78

Hi

Thank you. No that is the average across the year. The gas and electric usage seem very high over the last few years. But with recent price increases it has become more evident. 

They have it down in excess of 10,000kWh on elec and 16,000kWh on the gas a year.

last person I spoke to at eon said this was normal usage for a 3 bedroom semi-detached.

Curiousgirl1

Philbellwood78 said:

Hi

Thank you. No that is the average across the year. The gas and electric usage seem very high over the last few years. But with recent price increases it has become more evident. 

They have it down in excess of 10,000kWh on elec and 16,000kWh on the gas a year.

last person I spoke to at eon said this was normal usage for a 3 bedroom semi-detached.

16000 kWh per year for gas is a little high but not excessive, however 10,000kwh for electric is very high. Think this is where you need to be looking, not your gas consumption. Also 7p per kWh is expensive. Have you recently gone into a new fix rather than roll onto the Standard Variable tariff? 

Philbellwood78

We have had an electrician check that, and they say that meter is not accurate as well. 

They say we switched over to their fixed 2 year v17 in october but we can not remember agreeing to it, but now is not the best time to shop around for deals from what I have read. 

A neighbour with a larger house and two children with all their gaming and two bathrooms has a bill that is a fraction of ours. 

The smart meter display reads on average with 800+ kWh Elec
When turning off circuits to see if there is an excessive draw, and then turning everything back on it drops down to about 300kWh but then the next day it is hovering at 800+ kWh again.

It is enough to make you go grey.

Verdigris

He said the meter is showing a 0.70 usage reading when the heating and hob are off.

Gas leak?

Philbellwood78

The gas engineer has tested everything and there is no leak on the house side of the meter. Boiler has also been certified as within the specifications.

Verdigris

Does the boiler have a permanent pilot light?

QrizB

Philbellwood78 said:

They have it down in excess of 10,000kWh on elec and 16,000kWh on the gas a year.

last person I spoke to at eon said this was normal usage for a 3 bedroom semi-detached.

That is definitely not normal. The gas is about right but the electricity is double.

Philbellwood78 said:

They say we switched over to their fixed 2 year v17 in october

Are you certain about that tariff name? From E.ON's site I get:

• Fix 2 year v17
• Electricity 23.461p/kWh & 46.21p/day
• Gas 4.841p/kWh & 48.221p/day

There will be some variation by region but 7p/kWh for gas seems unlikely?

For your stated consumption, that tariff would work out as £3500/yr, not £5500.

Philbellwood78 said:

The smart meter display reads on average with 800+ kWh Elec
When turning off circuits to see if there is an excessive draw, and then turning everything back on it drops down to about 300kWh but then the next day it is hovering at 800+ kWh again.

If the smart meter is recording electricity use when everything is switched off, and your electrician agrees,  there's almost certainly a fault and it's costing you money. E.ON need to send someone out.

If E.ON say they "can not arrange an engineer until our account is moved from Eon to Eon Next" you might need to file a complaint:

https://www.eonenergy.com/contact/complaints.html

ispookie666

10,000 KWh for electric is a lot - are you running immersion heater 24x7 by any chance?  Are you missing a decimal point ?
I used to run two huge fish tanks and with all others topped at 7500KWh of leccy,  thing to remember is any heat generated by electric devices directly goes into heating the house, its not all waste.  
Maybe time to look into energy saving bulbs if you have not already done this.  

16000 KWh for gas is also on the higher side for 3 bed semi, unless your thermostat is set at 25C 24x7x365

Robin9

ispookie666 said:

10,000 KWh for electric is a lot - are you running immersion heater 24x7 by any chance?  Are you missing a decimal point ?,,,,,,,,,,

Can you give us a meter read please ? As above watch out for the decimal point