Help taken off a fixed tariff.

[Deleted User]

Cazzahardy1 said:

think what annoys me more is they have said the ombudsman will side with them as they have offered a solution.  But its they mistake  which they have accepted. ....  so basically as they accept the mistake is theirs .I am expecting to take it.   
if I made the mistake of not paying my bill . I  Wouldn't beable to say well it my mistake and I accept that. So I will start paying my bill from now.  I will give you a bit of compensation to make you feel better and my new tariff will be this.!!!

The Energy Ombudsman only adjudicates on the evidence that you and the supplier provide in respect of you complaint. The supplier has reacted positively to your complaint and it has made an offer of compensation. You can either accept or reject the compensation on offer. The question that you need to think about is ‘what can The EO offer me that the supplier hasn’t done already’? The EO is not known for grand financial gestures. The EO will attempt to put you back into the position that you were in had the mistake not been made. The mistake in this instance appears to be that the supplier put you back on a tariff that had legally been withdrawn. The supplier has every right to think that The EO will side with them based on its knowledge of the system.

bagand96

Cazzahardy1 said:

think what annoys me more is they have said the ombudsman will side with them as they have offered a solution.  But its they mistake  which they have accepted. ....  so basically as they accept the mistake is theirs .I am expecting to take it.   
if I made the mistake of not paying my bill . I  Wouldn't beable to say well it my mistake and I accept that. So I will start paying my bill from now.  I will give you a bit of compensation to make you feel better and my new tariff will be this.!!!

Just for context (I'm not sure if it affects the outcome either way) what was the exact chain of events last July when you complained?  Did you push particularly hard to be put back onto Energy Exclusive, or did they do it without much resistance?  Clearly an error was made, but if a customer is pushing quite hard you can see how a CS agent may just do what they think is best and erroneously put you back on the tariff especially if the IT let them.

I do agree you could have accessed cheaper fixes which now aren't available due to their error and subsequent mis-information. But from what you said it seems you requested in July to go back onto the defunct Energy Exclusive.  There is also the argument that whilst you are now losing out, you may have had cheaper energy rates from July-December/January than you otherwise would have.

As the posters above say, the Ombudsman will make a ruling based on evidence supplied from both sides so it will depend a lot on the evidence you have of your position.  Even then they might find that the compensation already offered is acceptable.

QrizB

bagand96 said:

I do agree you could have accessed cheaper fixes which now aren't available due to their error and subsequent mis-information.

And let's not forget how many of the better rates were offered by suppliers who have since gone bust. You might have found a deal with eg. Avro who folded in September, and you would then have been SoLR'd and paying essentially the same rates you've been put onto by SP now.

bagand96

QrizB said:

bagand96 said:

I do agree you could have accessed cheaper fixes which now aren't available due to their error and subsequent mis-information.

And let's not forget how many of the better rates were offered by suppliers who have since gone bust. You might have found a deal with eg. Avro who folded in September, and you would then have been SoLR'd and paying essentially the same rates you've been put onto by SP now.

Indeed I went YE > SP > PFP > BG!  Now with Octopus thanks to a post on this forum back in November managed to get on a  short-lived tariff by joining them via Twitter DM!

Cazzahardy1

I didn't push at all.  They gave it straight back without me asking.  (  not at all what I was expecting) I thought I would have to argue my case.  And for my trouble put £25 on my account.  

QrizB

@Cazzahardy1 wrote in this thread:

Cazzahardy1 said:

Please can some please tell me if it is possible to find energy tariff from july 2021.
Ideally fixed.  Many thanks 

With a bit of work you'll be able to get details from the comparison sites. Fof example if I go to https://energycompare.citizensadvice.org.uk/ I can pretend that my existing tariff is SP's "Exclusive Fix June 2022 T1" and it will tell me my tariff would have been:

• Gas: 3.516p/kWh, 23.84p/day
• Elec: 17.431p/kWh, 24.65p/day

If you're still trying to get SP to resolve your issue (regardless of the merits of your case) you could be asked to be transferred to that tariff, which was on offer when your SoLR tariff ended in the middle of last year.

Does that help?

Cazzahardy1

That may help. , ombudsman says I have a case,  but until they have all the paper work won't really say anything else 
Sp have upped £50 to £100 compensation.
If they knew i was un fixed tariff that I shouldn't on been on.  should they have told me earlie they had made a mistake.????  In putting me back on it. 

QrizB

If I was you (and clearly I'm not) I'd make a case to the Ombudsman that if you had been told in plain language by SP in June 2021 that your SoLR tariff wasn't yours in perpetuity and that it was about to end, you would have switched to a different fixed tariff. Point out that at that time SP were offering that "Exclusive Fix June 2022" tariff to existing customers and say that you might have switched to it. Ask that SP switch you to that tariff today and use it for your future energy use through to June 2022 when it expires.

Or if you can find another SP fixed tariff that was on offer in June last year and which you prefer, ask for that one instead.

Cazzahardy1

OK.  Thank you. . I can but give it a try. Nothing to lose now.   I may be back to ask more questions. 

QrizB

Cazzahardy1 said:

OK.  Thank you. . I can but give it a try. Nothing to lose now.   I may be back to ask more questions. 

One more thing. SPwill probably have emailed you in May or June last year with their fixed-rate offers. Do you still have those emails? Do they contain details of the tariffs they were offering you?