Help taken off a fixed tariff.

QrizB

Cazzahardy1 said:

Several Advisers said it wouldn't ever end and to stay on it as it was a amazing deal. 

Several advisers were, sadly, wrong.

Have SP left your past bills alone and only changed you from now, or have they back-dated the change to the 1st of July last year?

Cazzahardy1

 I noticed in June on my app it said it was ending. I rang them and they raised a complaint. When I said it was fixed tariff . She put me back on it.   She assured me it was fixed and didn't have a end date. 

PennineAcute

Cazzahardy1 said:

 I noticed in June on my app it said it was ending. I rang them and they raised a complaint. When I said it was fixed tariff . She put me back on it.   She assured me it was fixed and didn't have a end date. 

I have to ask.  Did the fact that it was fixed and had no end date not ring any alarm bells?  If what the advosor told you was correct (depending on your age) you would still be paying the same prices in another 40 years' time.

Cazzahardy1

No offer of other tariff either.   Their words  'fixed forever.' 
I hate energy bill so was just thinking result. 

Cazzahardy1

Maybe  looking at it now. But it was them that said it was fixed indefinitely not me.  Who wouldn't run and they  advised me never leave this tariff its amazing .

bagand96

Without knowing from other customers who were still on Energy Exclusive last June when it ended then we don't know for sure if SP did advise people or not. But I'd be surprised if they didn't, especially if the app said it (which arguably in itself is notification)

The only time Energy Exclusive was an "amazing" tariff is more recently when energy prices started rising. It was ok-ish at the time YE failed but by no means the cheapest. 

All you can do now is raise a complaint with SP:

1) You weren't informed of the tariff ending (if you're sure you weren't, the app may count as notification though?)

2) You were mistakenly put back on Energy Exclusive in July 

3) SP agents told you it would never end and was an amazing deal to stay on (proof of this will help)

4) Due to 2 and 3 you have now missed out on plenty of fixes that were available last summer which would be significantly cheaper than the cost of tariffs today 

Not sure how they'll respond and you may need to set your expectations because they won't put you back on Energy Exclusive forever. 

Cazzahardy1

They have put me on a ok ish standard rate. 
But obviously I missed out on better fixed rate deals cause they mis informed me.
They offered a cash compensation which was there final offer but then upped this the day after.  ( sorry I had a letter in Nov 21  saying they were changing my tariff)  but when I emailed them  3 days before my tariff was ment to  change they emailed back and said it was not changing any time soon. 

bagand96

Cazzahardy1 said:

They have put me on a ok ish standard rate. 
But obviously I missed out on better fixed rate deals cause they mis informed me.
They offered a cash compensation which was there final offer but then upped this the day after.  ( sorry I had a letter in Nov 21  saying they were changing my tariff)  but when I emailed them  3 days before my tariff was ment to  change they emailed back and said it was not changing any time soon. 

So it sounds like you have followed the SP complaints process if they're offering compensation? All you can do now if you're not happy with their resolution is ask for a deadlock letter and then take your complaint to The Energy Ombudsman.

To be honest it seems the crux of your complaint would be the misinformation since July when they've told you it won't end (proof of that would help if you have it.) Scottish Power legitimately ended the Energy Exclusive tariff in June. You may have a point about lack of notification, but be aware that if SP did send notification they will likely be able to prove this to the ombudsman. Nobody can really say how the Ombudsman would rule on your complaint and whether they'd impose any better resolution/compensation that what SP have already offered.

The best thing you could have done was accept in July that Energy Exclusive had finished and looked for a new fix. Your complaint and being put back on the tariff has made things worse.  Plenty of decent tariffs around back in the summer and you'd have got a good 1 or 2 year fix at rates that now look very good indeed. 

Cazzahardy1

think what annoys me more is they have said the ombudsman will side with them as they have offered a solution.  But its they mistake  which they have accepted. ....  so basically as they accept the mistake is theirs .I am expecting to take it.   
if I made the mistake of not paying my bill . I  Wouldn't beable to say well it my mistake and I accept that. So I will start paying my bill from now.  I will give you a bit of compensation to make you feel better and my new tariff will be this.!!!

QrizB

Cazzahardy1 said:

think what annoys me more is they have said the ombudsman will side with them as they have offered a solution.  But its they mistake  which they have accepted. ....  so basically as they accept the mistake is theirs .I am expecting to take it.

Yes, they've accepted that they have made a mistake and they have offered compensation. The question then becomes, are you happy with the compensation they have offered? If you aren't, do you think you'll do better if you appeal to the Ombudsman?