Simple living in the country - back to basics

Cheery_Daff

Indeed!! The woman at Zen said the previous caller was being evacuated because lightning came through their roof 😱😱

Did a line test - line seems fine she says! Sending out a new router, which should be here tomorrow. She was trying to run another test which wouldn't even run, possibly because someone is already meddling with the exchange, so hopefully if something else is wrong, they will have fixed it by the time our router arrives anyway.

Annoyingly, I had to wake Mr Cheery up to answer some security questions 🙄 Despite me being convinced we'd already set them up to talk to me, and it being my email address on the account. I did say 'shall I just go into another room and do a male voice?' 🙄 No, she said, we've got security questions. I did point out I had set the account up (just switched it when we moved which is why it was still in Mr Cheery's name) but to no avail.

Do you know what the security questions were?

* The postcode, which I,xd already given
* First line of address
* mobile phone number - which was MINE - the one I was ringing on 😂😂

rtandon27

Cheery_Daff said:

...Do you know what the security questions were?

* The postcode, which I,xd already given
* First line of address
* mobile phone number - which was MINE - the one I was ringing on 😂😂

If it wasn't so farcical, that's enough to drive one grey!

beanielou

As you say could have been a whole lot worse.Eeeek.

themadvix

Oh scary stuff Cheery - I'm glad you're OK. What a ridiculous situation with the broadband company. I opted for live chat the other day with the pet insurance people, rather than impersonating Mr MV (in fairness it is all in his name, which is stupid as I can guarantee I'll have to be the one to deal with it), but I appreciate that you may have wanted to actually speak to someone!

Baileys_Babe

I wish it was easier/common practice to have more than one person on an account for insurance, utilities etc

badmemory

I do wonder sometimes who would bother trying to access these accounts if they weren't trying to sort something.  As ling as you aren't doing anything financial.  My son passes the phone over to me for anything at all financial & if we are trying to sort a computer it goes over to him, its the jargon that always gets me when they speak normal english I'm fine.

edwink

Crikey Cheery that was a bit close. Although you have a lot to sort out now at least you and Mr Cheery are ok.

Edwink x

teapot2

Hope its not all tooooo painful to sort out - what a palavar x

Cheery_Daff

Thanks all. Yes, I too wonder what kind of fraud would involve me ringing up to order a new router 🙄 Ridiculous. 

Anyway, some good news at least - we have sorted out the lighting and boiler. This end of the house is on a 1970s circuit board - the 5amp lighting fuse had gone and I replaced the wire yesterday, but today we found the multimeter so we could check there's a circuit, and there wasn't- it seems I'd managed to snap the wire while screwing the little screws in 🙄

New wire fitted, back into the fuse box, and we have lights! 😊

No idea what was wrong with the boiler one. I'd turned the boiler off last night so it's possible we'd just tested it with the power off  after flicking the switch to the whole board like a pair of idiots 🙄 

Tested with the multimeter and it was fine, switched the boiler back on and it worked! 😃

So the hour i spent researching new(or rather quite old 😂) circuit breakers was pointless, but I do feel slightly more knowledgeable. Longer term we'll look to replace this whole board, but for now, order has been restored to the same state as it has been for the last 40 or 50 years so all fine 😂

Router should be here tomorrow, as should the thing to sort (hopefully) the hard drive, so all fingers crossed. 

Someone suggested claiming on insurance, but so far we've not actually spent anything other than the hard drive thing so... 😂 The only 'damage' other than the router is that beautiful pattern down the wall (which I'll likely leave then paint over in a flurry if we ever sell the house), and Mr Cheery's laptop 🙄 My new laptop cost less than the insurance excess so not really worth claiming for that either!

scandimore

It is a pretty pattern, I thought it was feathers at first for some reason! Glad you're sorted, and isn't it amazing how many admin hoops there are in life.