UBer Eats Practices

Diamandis

powerful_Rogue said:

Rockaway1 said:

Diamandis said:

You keep saying "reduce order value to zero", what do you actually mean by that? You contacted uber and they said they would do this, so why was there a separate PayPal claim?

On their app the price of the order is shown alongside the order. It has been reduced from the original price of £24.30 to £0 to show nothing is owing. A nil balance, nothing, nowt, zilch.

But why did you raise a claim with Paypal when Ubereats were dealing with the issue?

Yeah this is the part that's not making sense. Uber reduced the value to zero, we're they going to return the money you had already paid? Why did you then contact PayPal? 

cx6

Have you in fact got the money 'twice' - one from Uber who effectively refunded you by reducing the balance to zero and then the second as a Paypal refund.

This is why Uber are asking you to pay then the £24.30 you owe them.

If you don't, then closing the account won't protect you from them one day reversing the paypal refund

Rockaway1

cx6 said:

Have you in fact got the money 'twice' - one from Uber who effectively refunded you by reducing the balance to zero and then the second as a Paypal refund.

This is why Uber are asking you to pay then the £24.30 you owe them.

If you don't, then closing the account won't protect you from them one day reversing the paypal refund

No, there is one payment which has been refunded.
No amount of creative accounting alters that.
Uber Eats are writing off a payment for a service they didn't deliver - it isn't new and it isn't rocket science. And it shouldn't invovle me having to make a further payment and rely on ther goodwill to refund

Rockaway1

powerful_Rogue said:

Rockaway1 said:

Diamandis said:

You keep saying "reduce order value to zero", what do you actually mean by that? You contacted uber and they said they would do this, so why was there a separate PayPal claim?

On their app the price of the order is shown alongside the order. It has been reduced from the original price of £24.30 to £0 to show nothing is owing. A nil balance, nothing, nowt, zilch.

But why did you raise a claim with Paypal when Ubereats were dealing with the issue?

I went to PayPal first to report the issue. Uber Eats separately agreed anyway that I should be refunded. Payment was taken and refunded. So no payments are due either way. 

Manxman_in_exile

I don't know how Uber works but it sounds to me as if they waived the charge for the delivery after the OP complained, and then the OP also complained to PayPal and got a refund from them too, which they must have then recovered from Uber(?).

In which case the OP still owes Uber... 

[Edit:  Cross-posted with Rockaway1.  Still not sure it makes sense...?]

cx6

Ok that makes a bit more sense - Uber Eats haven't actually refunded you even though they said they would. The only refund you have had is the Paypal complaint resolution money.

In which case you paid £24.30 and received £24.30 so if I were you I would do nothing until and unless they contact you again.

Ergates

Aylesbury_Duck said:

Rockaway1 said:

mattyprice4004 said:

The problem is Uber Eats aren't obliged to serve you - so if they say they won't do anything until this is cleared then you just can't use them again. 

I don't want them to serve me, believe me.
I want to close an account which contains personal data including bank details. 
They fail to deliver the order, agree to a refund (which I receive) and adjust order balance to £0.
I owe them nothing.
So how do they claim to be entitled to claim £24.30 from me (the amount of the order)?

It sounds like a procedural problem.  In your original post, you raised the complaint with Uber, they reduced the balance to zero, then you raised a dispute with Paypal.  Who refunded you, Paypal or Uber?

Ultimately, you owe nothing but Uber's processes seem to be such that an in/out transaction is needed to correct what might be an anomaly caused by the Paypal dispute.  If you're determined to get the account closed, you'll either have to jump through Uber's hoops, or put some effort into escalating matters.

It does - but this is entirely Uber's problem.  They can't go around demanding money off people to fix an issue with their own processing software - even if they do return it afterwards.

Ergates

powerful_Rogue said:

Rockaway1 said:

Diamandis said:

You keep saying "reduce order value to zero", what do you actually mean by that? You contacted uber and they said they would do this, so why was there a separate PayPal claim?

On their app the price of the order is shown alongside the order. It has been reduced from the original price of £24.30 to £0 to show nothing is owing. A nil balance, nothing, nowt, zilch.

But why did you raise a claim with Paypal when Ubereats were dealing with the issue?

OP paid via PayPal, OP reclaimed via PayPal.

Any difficulty this causes Uber with their book keeping is Uber's problem.

Aylesbury_Duck

Ergates said:

Aylesbury_Duck said:

Rockaway1 said:

mattyprice4004 said:

The problem is Uber Eats aren't obliged to serve you - so if they say they won't do anything until this is cleared then you just can't use them again. 

I don't want them to serve me, believe me.
I want to close an account which contains personal data including bank details. 
They fail to deliver the order, agree to a refund (which I receive) and adjust order balance to £0.
I owe them nothing.
So how do they claim to be entitled to claim £24.30 from me (the amount of the order)?

It sounds like a procedural problem.  In your original post, you raised the complaint with Uber, they reduced the balance to zero, then you raised a dispute with Paypal.  Who refunded you, Paypal or Uber?

Ultimately, you owe nothing but Uber's processes seem to be such that an in/out transaction is needed to correct what might be an anomaly caused by the Paypal dispute.  If you're determined to get the account closed, you'll either have to jump through Uber's hoops, or put some effort into escalating matters.

It does - but this is entirely Uber's problem.  They can't go around demanding money off people to fix an issue with their own processing software - even if they do return it afterwards.

True, but it's OP that has a problem he wants fixing, so it's his problem.

born_again

Rockaway1 said:

I'm sure this isn't the first post about a delivery which never arrived - but this one is a little difference.
I would be grateful for any advice on what my rights are and how to resolve this issue.
On 18th I ordered a food delivery which was paid for via PayPal. Cost of £24.30.
It never arrived - the driver posted on the App that it had been delivered - but to no. 20 when I live at no. 30! (I don't believe he delivered it at all but it's clear from his own admission I never got it).
Uber Eats agreed to a refund and reduced the balance on the invoice to £0.
I raised a Pay Pal complaint which was resolved in my favour.
Payment was taken on 19th but refunded on 20th.
So far, so good.
Uber Eats then posted a marker on my account stating that the £24.30 was "outstanding" and I cannot use my account for further orders or (more pertinently for me) close the account until this balance is cleared. Uber eats state they will refund me if I pay the amount. But I don't trust them - and why would I pay for something I never had on a promise that they will refund me sometime later. Why do they deem it necessary for me to do so?
Uber Eats won't budge - and are being quite oppressive and unreasonale about it,
How do I close this account with them?

So uber eats refunded. by reducing your balance to ZERO
Then you claimed via PayPal & they refunded...

So of course you owe Uber Eats £24.30.

You can't have 2 refunds.