UBer Eats Practices

cx6

I think the OP is saying the Uber Eats DIDN'T refund any money, but just did a book keeping exercise in reducing the balance to zero

Rockaway1

born_again said:

Rockaway1 said:

I'm sure this isn't the first post about a delivery which never arrived - but this one is a little difference.
I would be grateful for any advice on what my rights are and how to resolve this issue.
On 18th I ordered a food delivery which was paid for via PayPal. Cost of £24.30.
It never arrived - the driver posted on the App that it had been delivered - but to no. 20 when I live at no. 30! (I don't believe he delivered it at all but it's clear from his own admission I never got it).
Uber Eats agreed to a refund and reduced the balance on the invoice to £0.
I raised a Pay Pal complaint which was resolved in my favour.
Payment was taken on 19th but refunded on 20th.
So far, so good.
Uber Eats then posted a marker on my account stating that the £24.30 was "outstanding" and I cannot use my account for further orders or (more pertinently for me) close the account until this balance is cleared. Uber eats state they will refund me if I pay the amount. But I don't trust them - and why would I pay for something I never had on a promise that they will refund me sometime later. Why do they deem it necessary for me to do so?
Uber Eats won't budge - and are being quite oppressive and unreasonale about it,
How do I close this account with them?

So uber eats refunded. by reducing your balance to ZERO
Then you claimed via PayPal & they refunded...

So of course you owe Uber Eats £24.30.

You can't have 2 refunds.

If I pay them £24.30, I am £24.30 down for something I never received - which they accept and for which they waived the charge (all in writing). 
So why would I do that?

Rockaway1

cx6 said:

Ok that makes a bit more sense - Uber Eats haven't actually refunded you even though they said they would. The only refund you have had is the Paypal complaint resolution money.

In which case you paid £24.30 and received £24.30 so if I were you I would do nothing until and unless they contact you again.

What difference does it make?
A payment went out of my account to Uber Eats and was refunded. Uber Eats must have a record of that.
They agreed to a refund and I've had it,
The demand for a further £24.30 is unjustified.
If somebody can adjust the balance due on the invoice to recognise that nothing is to be paid, then they can remove a markrer on the account that £24.30 is to be paid.
It's baffling to me that anyone finds this remotely logical, explainable or justifiable. 

Ergates

born_again said:

Rockaway1 said:

I'm sure this isn't the first post about a delivery which never arrived - but this one is a little difference.
I would be grateful for any advice on what my rights are and how to resolve this issue.
On 18th I ordered a food delivery which was paid for via PayPal. Cost of £24.30.
It never arrived - the driver posted on the App that it had been delivered - but to no. 20 when I live at no. 30! (I don't believe he delivered it at all but it's clear from his own admission I never got it).
Uber Eats agreed to a refund and reduced the balance on the invoice to £0.
I raised a Pay Pal complaint which was resolved in my favour.
Payment was taken on 19th but refunded on 20th.
So far, so good.
Uber Eats then posted a marker on my account stating that the £24.30 was "outstanding" and I cannot use my account for further orders or (more pertinently for me) close the account until this balance is cleared. Uber eats state they will refund me if I pay the amount. But I don't trust them - and why would I pay for something I never had on a promise that they will refund me sometime later. Why do they deem it necessary for me to do so?
Uber Eats won't budge - and are being quite oppressive and unreasonale about it,
How do I close this account with them?

So uber eats refunded. by reducing your balance to ZERO
Then you claimed via PayPal & they refunded...

So of course you owe Uber Eats £24.30.

You can't have 2 refunds.

No... Uber reducing the bill value to £0 *after* they've been paid doesn't magically get the OP their money back.  That just means they acknowledge that the OP owed nothing.  Except, at this point, the OP had already paid Uber £24.30.  Which means Uber owed the OP £24.30.   Which was reclaimed via PayPal.

Manxman_in_exile

Rockaway1 said:

cx6 said:

Ok that makes a bit more sense - Uber Eats haven't actually refunded you even though they said they would. The only refund you have had is the Paypal complaint resolution money.

In which case you paid £24.30 and received £24.30 so if I were you I would do nothing until and unless they contact you again.

What difference does it make?
A payment went out of my account to Uber Eats and was refunded. Uber Eats must have a record of that.
They agreed to a refund and I've had it,
The demand for a further £24.30 is unjustified.
If somebody can adjust the balance due on the invoice to recognise that nothing is to be paid, then they can remove a markrer on the account that £24.30 is to be paid.
It's baffling to me that anyone finds this remotely logical, explainable or justifiable. 

You may be right - but I'm not sure that you can be 100% certain of this without checking with PayPal what they refunded.  (Everybody seems to be assuming this is an Uber error, but I don't see why it can't be a PayPal error - and Uber think you owe them the money).

As I said earlier, I don't know how payments to Uber or via PayPal work, but is it possible that Uber cancelled the original transaction before they received payment from PayPal, but that PayPal then refunded the OP in the same way that they would have done if that original payment had gone through - ie by taking the money from Uber?

If that is possible and is what has happened, then Uber are right that they are £24.30 down...

Rockaway1 said:

cx6 said:

Ok that makes a bit more sense - Uber Eats haven't actually refunded you even though they said they would. The only refund you have had is the Paypal complaint resolution money.

In which case you paid £24.30 and received £24.30 so if I were you I would do nothing until and unless they contact you again.

... A payment went out of my account to Uber Eats and was refunded. Uber Eats must have a record of that....

Are you 100% sure that Uber Eats received your payment before they cancelled the transaction and before PayPal refunded you?  Not being funny but all you said in the opening post was that Uber reduced your balance to zero, not that they'd received your money.

If I were you I think I'd doublecheck that (1) the refund you got from PayPal definitely has a corresponding payment to Uber going out, and (2) that you definitely haven't received a refund from Uber Eats.

If you can demonstrate (1) and (2), then you can easily prove to Uber Eats that they are wrong.

born_again

Ergates said:

born_again said:

Rockaway1 said:

I'm sure this isn't the first post about a delivery which never arrived - but this one is a little difference.
I would be grateful for any advice on what my rights are and how to resolve this issue.
On 18th I ordered a food delivery which was paid for via PayPal. Cost of £24.30.
It never arrived - the driver posted on the App that it had been delivered - but to no. 20 when I live at no. 30! (I don't believe he delivered it at all but it's clear from his own admission I never got it).
Uber Eats agreed to a refund and reduced the balance on the invoice to £0.
I raised a Pay Pal complaint which was resolved in my favour.
Payment was taken on 19th but refunded on 20th.
So far, so good.
Uber Eats then posted a marker on my account stating that the £24.30 was "outstanding" and I cannot use my account for further orders or (more pertinently for me) close the account until this balance is cleared. Uber eats state they will refund me if I pay the amount. But I don't trust them - and why would I pay for something I never had on a promise that they will refund me sometime later. Why do they deem it necessary for me to do so?
Uber Eats won't budge - and are being quite oppressive and unreasonale about it,
How do I close this account with them?

So uber eats refunded. by reducing your balance to ZERO
Then you claimed via PayPal & they refunded...

So of course you owe Uber Eats £24.30.

You can't have 2 refunds.

No... Uber reducing the bill value to £0 *after* they've been paid doesn't magically get the OP their money back.  That just means they acknowledge that the OP owed nothing.  Except, at this point, the OP had already paid Uber £24.30.  Which means Uber owed the OP £24.30.   Which was reclaimed via PayPal.

Which is not how I'm reading the OP & the bits I highlighted.