Been accused of a car crash in Feb this year?

DB1904

SiliconChip said:

ontheroad1970 said:

Emmia said:

A thought, has your number plate been cloned? That would explain how "your car" was involved in a collision 250+ miles away from where you normally live/work.

That thought was brought up in the first reply.  A clone is possible, I suspect a misread is more probable, asian as suggested in the first reply.

That might be true if the vehicle that was misread is the same model, age and colour as the OP's car, but I'm not sure how likely that is for a random error in a plate read, whereas cloning could well have deliberately targeted a similar vehicle.

Why? The person making the claim gives the reg number, the insurance company then give them the make, model and colour of the car and they say "yes that's the car".

Herzlos

SiliconChip said:

ontheroad1970 said:

Emmia said:

A thought, has your number plate been cloned? That would explain how "your car" was involved in a collision 250+ miles away from where you normally live/work.

That thought was brought up in the first reply.  A clone is possible, I suspect a misread is more probable, asian as suggested in the first reply.

That might be true if the vehicle that was misread is the same model, age and colour as the OP's car, but I'm not sure how likely that is for a random error in a plate read, whereas cloning could well have deliberately targeted a similar vehicle.

Cars are often registered in batches so if AA11 AAA is an Astra then there's some chance AA11AAB is too. But for anything but the last digit being misread it'd be pretty unlikely to be a match of model/colour.

Sandtree

SiliconChip said:

ontheroad1970 said:

Emmia said:

A thought, has your number plate been cloned? That would explain how "your car" was involved in a collision 250+ miles away from where you normally live/work.

That thought was brought up in the first reply.  A clone is possible, I suspect a misread is more probable, asian as suggested in the first reply.

That might be true if the vehicle that was misread is the same model, age and colour as the OP's car, but I'm not sure how likely that is for a random error in a plate read, whereas cloning could well have deliberately targeted a similar vehicle.

The problem is that the TP calls their insurer and says a Green Ford Fiesta with registration S663 FAB and you then have a call centre agent that has to operate their system and this, and subsequent people working the file can break things...

So firstly they may not listen to what the caller said about colour/make/model and instead just enter the reg, click a button and it brings back its a Blue Citroen Saxo but the agent doesnt note the difference which could be a miskey of the reg or the caller has the reg incorrect. Our system actually didnt even record the colour so even less chance of noting the difference.

With our system it was possible to not do the button click and for the agent to fill in the make, model, mark manually instead so the system would allow the mismatch between registration and make etc. If however the TP/TPI isnt responding one of the next steps would be to do a DVLA check for the registered keeper and at this point the make/model was overwritten with what the DVLA holds. You'd need to be fairly on the ball to spot that a TPV in one of your 800 active claims had changed and with that system there was no log of vehicle details on the front end so unless someone had randomly put something about the car details in the comments log you'd just assume it was always a blue Citroen Saxo

hillcats

Loads of people have come up with some good ideas, but I didn't notice if anyone asked is / was the affected vehicle being advertised for sale on Auto Trader for example and the car details plus registration picked from there ???

 

carebabe

Further to the above reply I saw a pic in Auto Trader recently where the seller of car advertised had carefully blocked out his own reg no.  Unfortunately the pic showed another car parked in vicinity with its reg no clearly visible.  Very inconsiderate.