Zog Energy has gone into administration. What to do?

The_Green_Hornet

Robin9 said:

The_Green_Hornet said:

As mentioned on the Zog has gone thread, if you are a new customer to EDF you should be able to create a new online account using the email address that Zog has for you and see that there is a gas supply switch in progress.

I don't this is good advice -  just wait for the system.  It's obviously well advanced, at least for those who have an Edf Electricity account.

I fear you may end up with two accounts that have to be unravelled. 

You won't end up with two accounts as all you are doing is setting up online access to the account that EDF has created for the SOLR transfer,

wild666

Gerry1 said:

molerat said:

majeedk said:

Thanks for the advice. I will stick to EDF until things are more clear.

Do you have any idea when  EDF's tariff is applied from - When Zog went bust (i.e 4th Dec) or whatever day my switch to EDF is completed? PS I have already submitted Novembers meter reading Zog around 26th November 

EDF commenced supply on 4th December.

Why 26th Nov ? Zog required meter reads for billing on the last day of the month.

It would be a good idea to submit another read for 3rd Dec, the site is still running.

Probably not, it seems that the gaining provider (EDF) will send the customer's reading to The Mysterious Third Party (who may dream up a different reading, despite photographic or smart meter evidence) and this is then sent to the losing supplier (Zog).

At least that's the case with a switch, perhaps it's different with a SoLR?

So at least in theory there's a risk that one uses your reading, one uses a tweaked reading, and you pay twice for the variance.

If they put in a mysterious reading i.e. your actual meter figure is 12345 and they claim a reading of 12543, on a smart meter it will be 198 kWh higher but on a cubic ft. or cubic m3 meter it will be a lot higher. 
If the date of the takeover is known try taking a photo of the meters as close to midnight on the last day then you have the evidence that their figures are incorrect. As the bill won't be billed on the takeover of the supply date take photo's every day or every week, daily makes a more accurate record, of the figures on the meter and make sure the meter reference number is shown on every photo, they cannot argue with that, it would take an expert at image manipulation to do that and that is way beyond what most people are capable of. 

Gerry1

wild666 said:

Gerry1 said:

molerat said:

majeedk said:

Thanks for the advice. I will stick to EDF until things are more clear.

Do you have any idea when  EDF's tariff is applied from - When Zog went bust (i.e 4th Dec) or whatever day my switch to EDF is completed? PS I have already submitted Novembers meter reading Zog around 26th November 

EDF commenced supply on 4th December.

Why 26th Nov ? Zog required meter reads for billing on the last day of the month.

It would be a good idea to submit another read for 3rd Dec, the site is still running.

Probably not, it seems that the gaining provider (EDF) will send the customer's reading to The Mysterious Third Party (who may dream up a different reading, despite photographic or smart meter evidence) and this is then sent to the losing supplier (Zog).

At least that's the case with a switch, perhaps it's different with a SoLR?

So at least in theory there's a risk that one uses your reading, one uses a tweaked reading, and you pay twice for the variance.

make sure the meter reference number is shown on every photo, they cannot argue with that, it would take an expert at image manipulation to do that and that is way beyond what most people are capable of. 

Unfortunately, if The Mysterious Third Party changes your reading by less than 39(00)ft3 / 125m3 (gas) or 250kWh (electricity) there's absolutely nothing you can do about it, although of course both the losing and new provider have to use the same figure.

jrawle

The_Green_Hornet said:

Robin9 said:

The_Green_Hornet said:

As mentioned on the Zog has gone thread, if you are a new customer to EDF you should be able to create a new online account using the email address that Zog has for you and see that there is a gas supply switch in progress.

I don't this is good advice -  just wait for the system.  It's obviously well advanced, at least for those who have an Edf Electricity account.

I fear you may end up with two accounts that have to be unravelled. 

You won't end up with two accounts as all you are doing is setting up online access to the account that EDF has created for the SOLR transfer,

I have also just signed up for an account using my Zog e-mail address. It came up with all my details, including my gas account number. When I looked at the contact preferences, it defaulted to receiving all information by post, which I've now changed to e-mail. It may actually be worth signing up and changing your preferences to e-mail to speed things up, otherwise your welcome letter and meter reading reminder may be caught up in the Christmas post!

brewerdave

Signed up for EDF account successfully - no date yet for formal completion and Zog still listed as my supplier. Couldn't see the details of the Welcome tariff in myaccount yet.

Fred2712

Gerry1 said:

molerat said:

majeedk said:

Thanks for the advice. I will stick to EDF until things are more clear.

Do you have any idea when  EDF's tariff is applied from - When Zog went bust (i.e 4th Dec) or whatever day my switch to EDF is completed? PS I have already submitted Novembers meter reading Zog around 26th November 

EDF commenced supply on 4th December.

Why 26th Nov ? Zog required meter reads for billing on the last day of the month.

It would be a good idea to submit another read for 3rd Dec, the site is still running.

Probably not, it seems that the gaining provider (EDF) will send the customer's reading to The Mysterious Third Party (who may dream up a different reading, despite photographic or smart meter evidence) and this is then sent to the losing supplier (Zog).

At least that's the case with a switch, perhaps it's different with a SoLR?

So at least in theory there's a risk that one uses your reading, one uses a tweaked reading, and you pay twice for the variance.

The Mysterious Third Party = The Data Collector. 

They have a record of all previous readings.

MalcolmPreen

Gerry1 said:

Robin9 said:

The_Green_Hornet said:

As mentioned on the Zog has gone thread, if you are a new customer to EDF you should be able to create a new online account using the email address that Zog has for you and see that there is a gas supply switch in progress.

I don't this is good advice -  just wait for the system.  It's obviously well advanced, at least for those who have an Edf Electricity account.

I fear you may end up with two accounts that have to be unravelled. 

No, EDF have the Zog info including the email address (but not the DD info) so there's only one account.

The billing defaults to Cash/Cheque which is significantly more expensive, but it was eventually confirmed during a long webchat that the overcharging will be refunded after the welcome letter has been sent and the DD has been set up.

EDF offer Variable Direct Debit which should make billing far easier to understand and avoid the problems of credit building up.

My "switch" completed today... and payment still showed as cash/cheque.

It is possible to change online, which I'm assured is backdated.... but I'd advise everyone to check...

Malcolm

superiphi

Years later...

Anyone else received a letter post closure in 2022 with a new "final bill" from ZOG, not using the reading supplied but a higher estimated bill and wanting payment? in my case around £11 which someone is still chasing years later... 

Just wondering if it was a widespread "scrape a little per customer" scam - they turned around and sold the debt book to a collection agency so adding a bit certainly would have added to what the adminstrators can pocket.

Largs

Life seemed simpler when ZOG supplied the gas.

molerat

superiphi said:

Years later...

Anyone else received a letter post closure in 2022 with a new "final bill" from ZOG, not using the reading supplied but a higher estimated bill and wanting payment? in my case around £11 which someone is still chasing years later... 

Just wondering if it was a widespread "scrape a little per customer" scam - they turned around and sold the debt book to a collection agency so adding a bit certainly would have added to what the adminstrators can pocket.

I have got both my final Zog statement and my opening EDF statement showing the same meter reads and correct transfer of closing balance so if they send me one they will get the reply as in Arkell v Pressdram (1971) .