Zog Energy has gone into administration. What to do?

molerat

majeedk said:

Thanks for the advice. I will stick to EDF until things are more clear.

Do you have any idea when  EDF's tariff is applied from - When Zog went bust (i.e 4th Dec) or whatever day my switch to EDF is completed? PS I have already submitted Novembers meter reading Zog around 26th November 

EDF commenced supply on 4th December.

Why 26th Nov ? Zog required meter reads for billing on the last day of the month.

It would be a good idea to submit another read for 3rd Dec, the site is still running.

Fred2712

EDF do offer Whole Amount DD which is what you have used either Monthly or Quarterly DD

Gerry1

molerat said:

majeedk said:

Thanks for the advice. I will stick to EDF until things are more clear.

Do you have any idea when  EDF's tariff is applied from - When Zog went bust (i.e 4th Dec) or whatever day my switch to EDF is completed? PS I have already submitted Novembers meter reading Zog around 26th November 

EDF commenced supply on 4th December.

Why 26th Nov ? Zog required meter reads for billing on the last day of the month.

It would be a good idea to submit another read for 3rd Dec, the site is still running.

Probably not, it seems that the gaining provider (EDF) will send the customer's reading to The Mysterious Third Party (who may dream up a different reading, despite photographic or smart meter evidence) and this is then sent to the losing supplier (Zog).

At least that's the case with a switch, perhaps it's different with a SoLR?

So at least in theory there's a risk that one uses your reading, one uses a tweaked reading, and you pay twice for the variance.

molerat

Both Symbio & E.On have used the reading I gave - but I did give it to both and E.On asked for a read within a day or so of being appointed.

majeedk

molerat said:

Both Symbio & E.On have used the reading I gave - but I did give it to both and E.On asked for a read within a day or so of being appointed.

So Zog Energy website is still operational and I have sent them the meter reading for 4th Dec (estimated based on reading on 26th Nov & Today).  Still can't do anything about EDF as there is no account number.

I hope that it is taken into account when the bill me...

Robin9

My Edf account is now showing a Gas account number (I was already a Edf Electricity customer following GNE)

OldScientist

Robin9 said:

My Edf account is now showing a Gas account number (I was already a Edf Electricity customer following GNE)

Never thought to look at my old EDF account (also from the demise of GNE) - as you say, now showing a transferring gas account...

The_Green_Hornet

As mentioned on the Zog has gone thread, if you are a new customer to EDF you should be able to create a new online account using the email address that Zog has for you and see that there is a gas supply switch in progress.

Robin9

The_Green_Hornet said:

As mentioned on the Zog has gone thread, if you are a new customer to EDF you should be able to create a new online account using the email address that Zog has for you and see that there is a gas supply switch in progress.

I don't this is good advice -  just wait for the system.  It's obviously well advanced, at least for those who have an Edf Electricity account.

I fear you may end up with two accounts that have to be unravelled. 

Gerry1

Robin9 said:

The_Green_Hornet said:

As mentioned on the Zog has gone thread, if you are a new customer to EDF you should be able to create a new online account using the email address that Zog has for you and see that there is a gas supply switch in progress.

I don't this is good advice -  just wait for the system.  It's obviously well advanced, at least for those who have an Edf Electricity account.

I fear you may end up with two accounts that have to be unravelled. 

No, EDF have the Zog info including the email address (but not the DD info) so there's only one account.

The billing defaults to Cash/Cheque which is significantly more expensive, but it was eventually confirmed during a long webchat that the overcharging will be refunded after the welcome letter has been sent and the DD has been set up.

EDF offer Variable Direct Debit which should make billing far easier to understand and avoid the problems of credit building up.