Ulster carpet 3.97 should be 4 meter

Susan1942

Thanks to everyone for your responses The room was measured  by the owner of the business so I had nothing to do with the measurement.  I was told 4 m was what was needed.  There was never a discussion about anything else being ordered. It was only when the fitters measured it that I was told about the problem.  The fitters and the shop owner says the carpet should be 4 m. He spoke to.me on the phone and said let the men lay it. Said it would take weeks to get a replacement.  At this point they had the new underlay down.
At one point there were 4 fitters here. An older man had arrived.  He said it is very rare and he has been fitting carpets for 34 years.  I assume they got the part to join was from the dining room which is narrower.  They had to join it with 4 " strip so they could achieve a proper seam.  I think there was something heated ? that the fitter used. I reckon that there will be a join in the patch. 
The fitters were excellent but their concern was that if they cut it Ulster Carpets would not exchange it.  But the shop owner told them to lay it.  He told me he that he will sort it out. He was on his way to London at that point. 
Where the join is you only see a seam when you look directly .
The carpet which was lifted was Ryalux and whilst they would do varying width it was 4 M  that was ordered and fitted. 
The hall was ordered in 3 M width. Part of the reason for ordering Ulster carpet was that the waste was reduced as it was available in that width..
It's not the end of the world I realise it was just another problem to contend  with.
Sue 

Bendy_House

So the owner measured it, and declared a 4m wide carpet should do. The carpet you chose was partly done on that basis.

Sounds to me as tho' you should be fully covered for a replacement should you insist on this. You might prefer to agree a suitable discount? 

Alderbank

I appreciate the OP didn't really want a seam but as Doozergirl says seams are a common feature of professional carpet laying and it is not a fault.
The OP says 'He asked me to let the men put the carpet down'. My view is that at that point the OP should have put her foot down instead of the carpet down. She had the opportunity to say that even if there would be a delay she insisted on one piece with no join. I fear that a court would decide that she had agreed to let the work continue knowing that there would be a join.

Susan1942

This is an unfair criticism.  The shop owner spoke to me. Said I don't want you sitting without a carpet.  He said it would take several weeks to get a replacement.
He more or less said that he would sort it out and will come and see me on Friday.  You trust the professionals and I had no need to question this.  The problem is just the carpet is 3 cms less than 4 meters. The fitters say it is a manufacturing error.  Say that it should come off the loom or whatever at 4 M Surely it should never be less that the 4 meters 

I made no decision on the width or the number of square metres ordered. 
Sue 

grandadgolfer

I think you might be offered a discount.....how much of a discount well that's for you and him to agree on.
On the other hand if it were me I might insist on new carpet if you can see the join when looking directly at it

Bendy_House

Susan1942 said:

This is an unfair criticism.  The shop owner spoke to me. Said I don't want you sitting without a carpet.  He said it would take several weeks to get a replacement.
He more or less said that he would sort it out and will come and see me on Friday.  You trust the professionals and I had no need to question this.  The problem is just the carpet is 3 cms less than 4 meters. The fitters say it is a manufacturing error.  Say that it should come off the loom or whatever at 4 M Surely it should never be less that the 4 meters 

I made no decision on the width or the number of square metres ordered. 
Sue

They are the experts, so if they say that a 4m carpet should come off the loom at 4m wide, and anything less than this is an error, then they should also be fully covered here.

Do you have LP on your HI?

Susan1942

I told him categorically that I did not want a seam in the carpet. At one point the fitters suggested laying it and just leave the gap.The shop owner didn't want that done. That said it is a plain grey carpet 80% wool carpet.
Cost is £3800 54 meters for lounge dining and hall.
Unbelievable I have asked repeatedly about paying for it. The fitters said he never sends the bill until.the carpet is laid.
I have had such a terrible couple with several mishaps including a nasty fall yesterday. I will stop worrying about it until he comes to see me on Friday

I have got sofas arriving on Thursday and hope there will be no further dramas.

Thank you all. 

Section62

Susan1942 said:

This is an unfair criticism.  The shop owner spoke to me. Said I don't want you sitting without a carpet.  He said it would take several weeks to get a replacement.

He more or less said that he would sort it out and will come and see me on Friday.  You trust the professionals and I had no need to question this.  The problem is just the carpet is 3 cms less than 4 meters. The fitters say it is a manufacturing error. 

I wouldn't worry about it until Friday and then see what the man says.

What I would say is 3.97m is almost exactly 13 feet... which in an industry where a lot of people still work in feet might eventually prove to be part of the answer.

Rdwill

I have been investigating carpets. I measure my living room at needing a carpet 4.99m wide.

On the backs of all the carpet displays in the showrooms there is a disclaimer saying they can be out by up to +/-1.25%.

This backed up by

http://www.wesellcarpets.co.uk/important-guidelines-when-purchasing-a-carpet.html

4: WIDTHS & MATCHING: All widths of carpets are permitted a legal tolerance of +/- 1.25% which conforms to the British Standards Institute No 3655.

This means that my 5m wide carpet could be 5.0625m or 4.9375 or 5.25cms short as a worst case. 

The gamble is that most of the carpets will come in at 5m and then the variance to 5m should come increasingly rarer as you move away from 5m. (Assuming the manufacturers try and make them 5.0m).

Hopefully if the carpet comes in just a couple of cms narrow ie at 4.97m, or so, the fitters should be able to stretch it to the 4.99m. But if the width is below what the fitters can stretch then I will have to have a seam.

There is no such thing as a 6m carpet, and I can't measure the width before I buy.

So in my simple brain there should be just over a 50 50 chance of the carpet fitting, I'm looking for a 4.99 carpet and if it comes up short there should be a 50 50 chance of the fitters being able to stretch to fit.

So adding all that together, I reckon there's a bout a 1 in 5 chance that I'll have a seam.

That's the gamble when buying a carpet with a width so close to the width of the room

Susan1942

Thanks for that information.  I am 79 and the shop owner did the measurements.  It is a family business of 3 generations. If I had been told there was a risk that the carpet might be short I would not have ordered it..Westex carpets make many widths of carpet like Ryalux did. Ryalux went out of business a few year ago.

My bedroom is large the same width as sitting room..I live in a retirement.apartment on the top floor.  Below me on each floor there are 2 2 bedroom lounge kitchen ensuite and house bathroom.  In my flat one end I have kitchen lounge/dining room kitchen  a cloakroom toilet and small bedroom or study.
The other end I have a large master bedroom an ensuite bathroom which has got bath bidet basin and toilet. I have an average size double bedroom.and shower room.
I know the carpet is 4 M as it had to be replaced due to damage which my home contents insurance policy covered .
The man who owns the business is a very nice man and I think will want to sort it out.

Thanks again 
Sue