Ulster carpet 3.97 should be 4 meter

Susan1942

Today I was having a new carpet fitted in lounge / dining room. The fitters lifted ok'd carpet out down new underlay.
They then told me there was a problem and that the carpet was only 3.97 and that it would mean having a seam along the back wall all the way along.
They spoke to the store I purchased it from. He then spoke to me.  I told him I didn't want a seam. He asked me to let the men put the carpet down. He was away and said he will come see on Friday.  The men were reluctant as they say if they cut it the Manufacturer won't replace it.  I said the shop owner are telling them to lay it in my mind the liability becomes his.  He said that it would take weeks to get a new carpet 
They had to seam it by 4 inches to allow them to seam it correctly. They have done an excellent job but it has a seam

I suspect he will say that you don't really see the seam.
I have not paid a penny as yet  He said he will bill me when it is fitted.  The fitters say it is his old fashioned style of business.
Thoughts would be appreciated  
Sue 

TELLIT01

Is the seam in a location which will get much traffic?  If it is, I would not be inclined to accept it as there is alway a risk of it fraying out.  Many years ago we were in a similar situation but the seam was in a section of the carpet which didn't get traffic and we soon forgot there was a seam.

Doozergirl

In some houses you have to have a seam and there's no getting away from it.  Provided it's the type of carpet that's suitable for seaming, it shouldn't be a problem to you.  

There has to be some leeway in a 4m roll.  I'd always allow a decent margin for fitting over the size of the room.  If you definitely didn't want a seam you'd end up paying for a 5m roll (if they make them in that carpet) and that would be an extra cost with almost all of it paying for waste.  

Susan1942

The carpet at 4 meters would have fitted  It was 3 Cms less which meant it was short of that amount.  The carpet which was lifted was 4 M and absolutely no problem. I have never had a seam in any house I have lived in 55 years. 
The seam is against the long wall in the living room.  There is a sofa a sideboard and a heater on that wall. You would never be walking in that area but the carpet is 3 Cms short.  To allow them to seam it the join is 4 " 
Sue 

Sandtree

What did you actually specify/buy? All items like fabrics, carpets etc have a level of tolerance in their sizing plus the cut edges are not always the best and so if you need 4m you need to specify a little more to ensure you end up with 4m of fully usable material. 

If you explicitly ordered 4m run there was always a notable risk you'd end up short

victor2

Susan1942 said:

Today I was having a new carpet fitted in lounge / dining room. The fitters lifted ok'd carpet out down new underlay.
They then told me there was a problem and that the carpet was only 3.97 and that it would mean having a seam along the back wall all the way along.
They spoke to the store I purchased it from. He then spoke to me.  I told him I didn't want a seam. He asked me to let the men put the carpet down. He was away and said he will come see on Friday.  The men were reluctant as they say if they cut it the Manufacturer won't replace it.  I said the shop owner are telling them to lay it in my mind the liability becomes his.  He said that it would take weeks to get a new carpet 
They had to seam it by 4 inches to allow them to seam it correctly. They have done an excellent job but it has a seam

I suspect he will say that you don't really see the seam.
I have not paid a penny as yet  He said he will bill me when it is fitted.  The fitters say it is his old fashioned style of business.
Thoughts would be appreciated  
Sue 

If you ordered the carpet to fit the room and they measured the room beforehand OR you ordered 4m wide and they delivered 3.97m, then it's their problem to get a carpet that fits.

I had a similar situation with a landing/stair carpet that had been cut (before delivery) about one inch too narrow for the doorways on the landing. Supplier didn't quibble at all. They took it away and about a week later fitted a new carpet the corrrect size.

They just accepted that they had been out to double check my measurements to make sure it was the right size.

Doozergirl

victor2 said:

Susan1942 said:

Today I was having a new carpet fitted in lounge / dining room. The fitters lifted ok'd carpet out down new underlay.
They then told me there was a problem and that the carpet was only 3.97 and that it would mean having a seam along the back wall all the way along.
They spoke to the store I purchased it from. He then spoke to me.  I told him I didn't want a seam. He asked me to let the men put the carpet down. He was away and said he will come see on Friday.  The men were reluctant as they say if they cut it the Manufacturer won't replace it.  I said the shop owner are telling them to lay it in my mind the liability becomes his.  He said that it would take weeks to get a new carpet 
They had to seam it by 4 inches to allow them to seam it correctly. They have done an excellent job but it has a seam

I suspect he will say that you don't really see the seam.
I have not paid a penny as yet  He said he will bill me when it is fitted.  The fitters say it is his old fashioned style of business.
Thoughts would be appreciated  
Sue 

If you ordered the carpet to fit the room and they measured the room beforehand OR you ordered 4m wide and they delivered 3.97m, then it's their problem to get a carpet that fits.

I had a similar situation with a landing/stair carpet that had been cut (before delivery) about one inch too narrow for the doorways on the landing. Supplier didn't quibble at all. They took it away and about a week later fitted a new carpet the corrrect size.

They just accepted that they had been out to double check my measurements to make sure it was the right size.

Your fitters cutting it short is the fitters problem.  Your situation is different to the OP, where no tolerance has been allowed from the manufactured width.  

Ordering a 4m carpet without allowing any tolerance is not the manufacturer's fault if it's 3cm short.  There has to be a tolerance and one should order extra anyway. Rolls come in 4 metre and (sometimes) 5m widths; non negotiable dimensions when ordering. 

You're running a risk trying to order it exact, but to order with extra for a 4 metre room means ordering a 5m carpet which involves the customer paying for an additional square meterage equivalent to the other dimension.   

eg. If the room is 4m by 6.5m, you'd pay for a 5m (dictated by the roll size) by 7m piece to allow for a fitting and cutting tolerance - that's 25% more in cost to the OP than ordering from a 4 metre wide roll which is what happened.  

Doozergirl

Susan1942 said:

The carpet at 4 meters would have fitted  It was 3 Cms less which meant it was short of that amount.  The carpet which was lifted was 4 M and absolutely no problem. I have never had a seam in any house I have lived in 55 years. 
The seam is against the long wall in the living room.  There is a sofa a sideboard and a heater on that wall. You would never be walking in that area but the carpet is 3 Cms short.  To allow them to seam it the join is 4 " 
Sue 

If you'd paid 25% more for a 5m instead of a 4m carpet you wouldn't have a seam in this one either.  

Bigger houses than yours need seams and trying to keep waste (and therefore cost) down also involves seams.  

victor2

Doozergirl said:

victor2 said:

Susan1942 said:

Today I was having a new carpet fitted in lounge / dining room. The fitters lifted ok'd carpet out down new underlay.
They then told me there was a problem and that the carpet was only 3.97 and that it would mean having a seam along the back wall all the way along.
They spoke to the store I purchased it from. He then spoke to me.  I told him I didn't want a seam. He asked me to let the men put the carpet down. He was away and said he will come see on Friday.  The men were reluctant as they say if they cut it the Manufacturer won't replace it.  I said the shop owner are telling them to lay it in my mind the liability becomes his.  He said that it would take weeks to get a new carpet 
They had to seam it by 4 inches to allow them to seam it correctly. They have done an excellent job but it has a seam

I suspect he will say that you don't really see the seam.
I have not paid a penny as yet  He said he will bill me when it is fitted.  The fitters say it is his old fashioned style of business.
Thoughts would be appreciated  
Sue 

If you ordered the carpet to fit the room and they measured the room beforehand OR you ordered 4m wide and they delivered 3.97m, then it's their problem to get a carpet that fits.

I had a similar situation with a landing/stair carpet that had been cut (before delivery) about one inch too narrow for the doorways on the landing. Supplier didn't quibble at all. They took it away and about a week later fitted a new carpet the corrrect size.

They just accepted that they had been out to double check my measurements to make sure it was the right size.

Your fitters cutting it short is the fitters problem.  Your situation is different to the OP, where no tolerance has been allowed from the manufactured width.  

Ordering a 4m carpet without allowing any tolerance is not the manufacturer's fault if it's 3cm short.  There has to be a tolerance and one should order extra anyway. Rolls come in 4 metre and (sometimes) 5m widths; non negotiable dimensions when ordering. 

You're running a risk trying to order it exact, but to order with extra for a 4 metre room means ordering a 5m carpet which involves the customer paying for an additional square meterage equivalent to the other dimension.   

eg. If the room is 4m by 6.5m, you'd pay for a 5m (dictated by the roll size) by 7m piece to allow for a fitting and cutting tolerance - that's 25% more in cost to the OP than ordering from a 4 metre wide roll which is what happened.  

Good points!

I suppose it states somewhere what the tolerances will be on the dimensions. But if it doesn't and you buy a 4m wide carpet, but actually get 3.97m, is it the customer's fault? Knowledge and experience will say you're pushing your luck ordering a carpet exactly the width of the room, but they aren't attributes a customer may have.

Belenus

Where did they get the extra 4 inch strip from?

Did they trim another length piece from the same roll and lay it so that it has the same orientation as the main section or did they cut a width piece from the same roll?

If the latter, you may see obvious differences in the way the pile lies.

I assume that your room is 4.00m wide and more than 4.00m long.

Sandtree

victor2 said:

Doozergirl said:

victor2 said:

Susan1942 said:

Today I was having a new carpet fitted in lounge / dining room. The fitters lifted ok'd carpet out down new underlay.
They then told me there was a problem and that the carpet was only 3.97 and that it would mean having a seam along the back wall all the way along.
They spoke to the store I purchased it from. He then spoke to me.  I told him I didn't want a seam. He asked me to let the men put the carpet down. He was away and said he will come see on Friday.  The men were reluctant as they say if they cut it the Manufacturer won't replace it.  I said the shop owner are telling them to lay it in my mind the liability becomes his.  He said that it would take weeks to get a new carpet 
They had to seam it by 4 inches to allow them to seam it correctly. They have done an excellent job but it has a seam

I suspect he will say that you don't really see the seam.
I have not paid a penny as yet  He said he will bill me when it is fitted.  The fitters say it is his old fashioned style of business.
Thoughts would be appreciated  
Sue 

If you ordered the carpet to fit the room and they measured the room beforehand OR you ordered 4m wide and they delivered 3.97m, then it's their problem to get a carpet that fits.

I had a similar situation with a landing/stair carpet that had been cut (before delivery) about one inch too narrow for the doorways on the landing. Supplier didn't quibble at all. They took it away and about a week later fitted a new carpet the corrrect size.

They just accepted that they had been out to double check my measurements to make sure it was the right size.

Your fitters cutting it short is the fitters problem.  Your situation is different to the OP, where no tolerance has been allowed from the manufactured width.  

Ordering a 4m carpet without allowing any tolerance is not the manufacturer's fault if it's 3cm short.  There has to be a tolerance and one should order extra anyway. Rolls come in 4 metre and (sometimes) 5m widths; non negotiable dimensions when ordering. 

You're running a risk trying to order it exact, but to order with extra for a 4 metre room means ordering a 5m carpet which involves the customer paying for an additional square meterage equivalent to the other dimension.   

eg. If the room is 4m by 6.5m, you'd pay for a 5m (dictated by the roll size) by 7m piece to allow for a fitting and cutting tolerance - that's 25% more in cost to the OP than ordering from a 4 metre wide roll which is what happened.  

Good points!

I suppose it states somewhere what the tolerances will be on the dimensions. But if it doesn't and you buy a 4m wide carpet, but actually get 3.97m, is it the customer's fault? Knowledge and experience will say you're pushing your luck ordering a carpet exactly the width of the room, but they aren't attributes a customer may have.

Many will order a carpet to fit a 4m room in which case the carpet store should be ordering the next size up than 4m, customer is quoted £400 or whatever and signs on the dotted line... only some will look and see its a 5m width ordered and question it and likewise only some will order a 4m carpet rather than one to fit a 4m room... at least that my guestimate