Symbio credit £191.

QrizB

musicman100 said:

So who can I contact now/

E.ON Next's complaints service.

musicman100

QrizB said:

musicman100 said:

So who can I contact now/

E.ON Next's complaints service.

Its a bit hard when i have no account number with them!!

drsquirrel

I'm in a similar place, but I already moved to another company, so my credit is apparently being moved to EON though I have since move to pfpenergy (bust!) then to British Gas!

No credits from either yet.

Swipe

Same here, I moved house and Symbio sent my final bill but failed to refund me. I've given up on my money owed now. I believe any credit will end up going to the new owners who bought my house instead, as Symbio made no record of my new address, even though I asked them to twice.

Rodders53

Swipe said:

Same here, I moved house and Symbio sent my final bill but failed to refund me. I've given up on my money owed now. I believe any credit will end up going to the new owners who bought my house instead, as Symbio made no record of my new address, even though I asked them to twice.

Previous customer of Symbio Energy Limited in Administration with a credit balance If your final account with Symbio Energy Limited in Administration was in credit and you changed supplier prior to 3rd October 2021, E.ON Next will shortly be sending a cheque for the amount of the credit to the billing address we have for you by the end of November. If your address has changed then please email us at symbio@azets.co.uk so that we can update your details.

Of course the letter / cheque will have your name on it and so with RM mail forwarding set up will get to you... unless... but even so worth telling Azets to update via the email addy you used for Symbio.

Swipe

Rodders53 said:

Swipe said:

Same here, I moved house and Symbio sent my final bill but failed to refund me. I've given up on my money owed now. I believe any credit will end up going to the new owners who bought my house instead, as Symbio made no record of my new address, even though I asked them to twice.

Previous customer of Symbio Energy Limited in Administration with a credit balance If your final account with Symbio Energy Limited in Administration was in credit and you changed supplier prior to 3rd October 2021, E.ON Next will shortly be sending a cheque for the amount of the credit to the billing address we have for you by the end of November. If your address has changed then please email us at symbio@azets.co.uk so that we can update your details.

Of course the letter / cheque will have your name on it and so with RM mail forwarding set up will get to you... unless... but even so worth telling Azets to update via the email addy you used for Symbio.

Thank you for that @Rodders53 I have sent them an email with my new address.

rp1974

Had my final Symbio bill yesterday,today the balance of around £50 is showing as a credit on my E.ON Next account.
Might not be as long a wait as some are expecting for things being set to rights.
Wont go into details,at present but the dealings I've had thusfar with E.ON Next don't exactly fill me with confidence,still early days.
PS,and all for roughly double what I was paying Symbio too.

Rodders53

rp1974 said:

PS,and all for roughly double what I was paying Symbio too.

I calculated it at 1.6 times for me (if they set my tariff down to the DD prices from the pay monthly shown before/when they send out a bill).

ywlgy

Rodders53 said:

Swipe said:

Same here, I moved house and Symbio sent my final bill but failed to refund me. I've given up on my money owed now. I believe any credit will end up going to the new owners who bought my house instead, as Symbio made no record of my new address, even though I asked them to twice.

Previous customer of Symbio Energy Limited in Administration with a credit balance If your final account with Symbio Energy Limited in Administration was in credit and you changed supplier prior to 3rd October 2021, E.ON Next will shortly be sending a cheque for the amount of the credit to the billing address we have for you by the end of November. If your address has changed then please email us at symbio@azets.co.uk so that we can update your details.

Of course the letter / cheque will have your name on it and so with RM mail forwarding set up will get to you... unless... but even so worth telling Azets to update via the email addy you used for Symbio.

Where did you find this? Eon Next's website still says waiting.

foxmeister

I’m owed £497, I was telling Symbio for months I was paying too much DD but they wouldn’t listen so I moved suppliers in September and in the meantime they went bust …
Rang Eon Next today and they told me (again) that all I can do is wait, I could do with this money before Xmas but no chance 😭
Then sent an email to Ofgem but received an automated ‘Symbio’ email reply telling me to wait !!!
Very angry and disappointed.