Ford Focus "Intelligent Speed Assistance" (Not)

Goldwing1

Oh, and here's the description from 2018 https://www.youtube.com/watch?v=a-bMiR84IMY 

Ergates

Goldwing1 said:

Ergates said:

Goldwing1 said:

It appears that my only other recourse is via the Consumer Rights Act 2015 on the basis that the system is not “satisfactory”, not “as described” and is demonstrably not “fit for purpose”. Unfortunately I have to take this up with the dealer who is very much piggy in the middle. 

In taking this route it seems I have to state what I want them to do to put it right. The fix seems to be to simply turn on the link to the sat nav data as my wife's car (2018 Fiesta) displays the correct limit almost all of the time but Ford have ignored this. I want to keep the car as I doubt they will do a straight swap so it looks like monetary compensation is the only option. What I don't know is what would be reasonable?

Monetary *compensation* for what exactly?   You haven't paid extra for this feature.  You're not out of pocket as a result of it not working the way you wanted it to (or, more importantly, how it was advertised as working).   You have no loss ergo you are due no compensation.

I've not paid "extra" for the radio or ABS but are you seriously saying I wouldn't have a claim if they didn't work? The fact is that the price is calculated based on a combination of age, mileage and spec. Plus it is meant to have a two year guarentee.

The ABS is a safety feature and thus not an appropriate example.  The radio is a replaceable part so, again, not an appropriate example.  Also, the you're not claiming that the system is broken, you're saying it's not very good.

Can you demonstrate that you paid more for the car you bought than you would have done for an equivalent (in terms of milliage and other specs) model without this feature installed?

Keep_pedalling

You might like to have a read of this thread on the Ford owners club forum. 

https://www.fordownersclub.com/forums/topic/117038-speed-sign-recognition-not-working-as-advertised/#comments

longjohnjohnson

Manxman_in_exile said:

user1977 said:

Manxman_in_exile said:

user1977 said:

bazzyb said:

If you turn onto a new road then of course it won’t display the limit until it has passed a sign showing what the limit it. 

In what (UK) situations would the limit change without there being any signage? Might be different in other countries which is why it acts like that.

What happens when you turn off an urban (for example) 40 limit into a restricted road with a system of street lighting?  Is there anything - apart from the streetlights - to tell you i't a 30?  (Serious question - I'd know I was on a 30 but I can't remember if you need a 30 sign after you turn off the 40... )

There should be a 30 sign.

I thought speed limit signs weren't even permitted in a restricted street with a system of streetlighting?  The streetlights on their own are sufficient to tell a competent driver that they are in a 30.  Have I been wrong all these years... ?

What about when it's not a 30?  For example, it being a 20 because there's a school?

Do the council move the lights around for that?  Or do they move them when the school is open (as can be the case?)

Of course not.

Goldwing1

Ergates said:

Goldwing1 said:

Ergates said:

Goldwing1 said:

It appears that my only other recourse is via the Consumer Rights Act 2015 on the basis that the system is not “satisfactory”, not “as described” and is demonstrably not “fit for purpose”. Unfortunately I have to take this up with the dealer who is very much piggy in the middle. 

In taking this route it seems I have to state what I want them to do to put it right. The fix seems to be to simply turn on the link to the sat nav data as my wife's car (2018 Fiesta) displays the correct limit almost all of the time but Ford have ignored this. I want to keep the car as I doubt they will do a straight swap so it looks like monetary compensation is the only option. What I don't know is what would be reasonable?

Monetary *compensation* for what exactly?   You haven't paid extra for this feature.  You're not out of pocket as a result of it not working the way you wanted it to (or, more importantly, how it was advertised as working).   You have no loss ergo you are due no compensation.

I've not paid "extra" for the radio or ABS but are you seriously saying I wouldn't have a claim if they didn't work? The fact is that the price is calculated based on a combination of age, mileage and spec. Plus it is meant to have a two year guarentee.

The ABS is a safety feature and thus not an appropriate example.  The radio is a replaceable part so, again, not an appropriate example.  Also, the you're not claiming that the system is broken, you're saying it's not very good.

Can you demonstrate that you paid more for the car you bought than you would have done for an equivalent (in terms of milliage and other specs) model without this feature installed?

Not now I can't although I could have at the time had I known I'd be having a problem. This is my third Ford Direct car and the first that I've had a problem with.

Goldwing1

longjohnjohnson said:

Manxman_in_exile said:

user1977 said:

Manxman_in_exile said:

user1977 said:

bazzyb said:

If you turn onto a new road then of course it won’t display the limit until it has passed a sign showing what the limit it. 

In what (UK) situations would the limit change without there being any signage? Might be different in other countries which is why it acts like that.

What happens when you turn off an urban (for example) 40 limit into a restricted road with a system of street lighting?  Is there anything - apart from the streetlights - to tell you i't a 30?  (Serious question - I'd know I was on a 30 but I can't remember if you need a 30 sign after you turn off the 40... )

There should be a 30 sign.

I thought speed limit signs weren't even permitted in a restricted street with a system of streetlighting?  The streetlights on their own are sufficient to tell a competent driver that they are in a 30.  Have I been wrong all these years... ?

What about when it's not a 30?  For example, it being a 20 because there's a school?

Do the council move the lights around for that?  Or do they move them when the school is open (as can be the case?)

Of course not.

If there is a street light system and no speed limit signs saying otherwise, the limit is 30mph. Therefore, if the limit is higher signs are required, even if it's 60 or 70mph. Signs are also required if the limit is lower so 20mph outside schools so everyone shares the misery even when the school is closed.

IvanOpinion

Surely the real intelligence is meant to come from sign post recognition by the nut that holds the steering wheel in place?

Goldwing1

Keep_pedalling said:

You might like to have a read of this thread on the Ford owners club forum. 

https://www.fordownersclub.com/forums/topic/117038-speed-sign-recognition-not-working-as-advertised/#comments

I'm already part of that thread but thanks.

TELLIT01

I feel your pain regarding 'features' which are little more than gimmicks and actually seem to be a step backwards.  On my, non Ford, there are auto sensor windscreen wipers.  I've been out in the lightest of showers and the wipers have gone berserk, and out in a storm where they have barely moves.  The old system of variable intermittent wipe was far better.

molerat

TELLIT01 said:

I feel your pain regarding 'features' which are little more than gimmicks and actually seem to be a step backwards.  On my, non Ford, there are auto sensor windscreen wipers.  I've been out in the lightest of showers and the wipers have gone berserk, and out in a storm where they have barely moves.  The old system of variable intermittent wipe was far better.

On my Ford you can select intermittent or auto.  Auto works fine 99% of the time.  Great getting into the car and you don't have to worry about turning on the lights or wipers.