Overpayment tax credit help number?

Sarah69

Alice_Holt said:

Sarah69 said:

Alice_Holt said:

Sarah69 said:

Alice_Holt said:

See:  https://forums.moneysavingexpert.com/discussion/6296576/overpayment#latest

https://forums.moneysavingexpert.com/discussion/6307501/overpayment-of-tax-child-credits-from-7-8-years-ago/p1

Did you get a response to your Subject Access Request from September, to check Official Error ?

As said on your earlier threads you are out of time to raise a dispute or an appeal.

It's likely the best you can do is negotiate an affordable repayment plan, did you respond to DWP's Debt Management letter setting out payment options?  

As poppy said it is very difficult to contact DWP Debt Management by phone - you may want to write to them requesting a Income / Expenditure form and a reduction in your current recovery rate.

Confirmation of the DWP Debt Management telephone number can be found on their gov.uk website:

https://www.gov.uk/benefit-overpayments/how-to-make-a-repayment

"Contact the DWP Debt Management contact centre to:

• set up monthly repayments by Direct Debit
• make a payment using a debit card
• request a paying-in slip for cheque or cash payments

DWP Debt Management contact centre
Telephone: 0800 916 0647"

How am I out of time?

        Look at the links posted in your previous threads, and the info given to you by Icequeen1 on your first thread:
 " if the [2012] dispute was unsuccessful or didn't get resolved, you will be out of time to challenge it now."

        HMRC are very strict on time limits to dispute overpayments.

From: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/970767/COP26-2021.pdf

  "Usually you have to dispute recovery of an overpayment within 3 months from the date of:
• your final Tax Credits decision notice
• the decision on your Annual Review notice (if your award is renewed automatically)
• your Statement of Account
• the decision on your Award Review notice (if your award is ended automatically due to a claim for Universal Credit)
• the letter which gives you our decision on your mandatory reconsideration
• the letter from the Tribunals or Appeals Service which gives you their decision on your appeal

You can only dispute recovery of an overpayment that happened in the tax year the notice or letter relates to. You’ll not normally be able to dispute overpayments from earlier tax years."



 It would be worth your while carefully reading the above HMRC Code of Practice.



The letter you refer to is likely to be from DWP Debt Management whom HMCR have now asked to recover the old Tax Credits debt. 
HMRC passing debt recovery to another HMG department does not restart the clock for raising a dispute with HMRC.  The clock ended 3 months after your final Tax Credits decision or Annual Review notice (or other correspondence as listed above).
  

It’s not my fault they stopped corresponding with me!!

     Which is why it was suggested on your earlier threads that you asked for a SAR  to see if there was any possibility you could raise official error:
  https://revenuebenefits.org.uk/tax-credits/guidance/how-to-deal-with-hmrc/appeals/official-error/

 As official error can raised within five years of the date of decision.



 I would suggest you write to them requesting their income / expenditure form, and making them aware if you will suffer financial hardship due to the amount of the repayments.  (As it is possible you may struggle to get through on the phone, again).

If I can’t get through on the phone and they haven’t responded to my 2 previous letters what am I supposed to do. I will write asking for this sar.

Sarah69

poppy12345 said:

This is 3rd thread on the same subject and in each of the threads you were advised to request the SAR, have you done that?

Yes I have and also asked for a budgeting form. I wrote to them on the 8th of November and I still haven’t heard anything yet and it’s getting closer to the date I get paid  the 25th and am so worried they will take my money.