Overpayment tax credit help number?

Sarah69

Hi, 

Im trying to contact HMRC before they start taking money directly through my wages which I cannot afford. I’ve rang the number on my letter which is 0800 916 0647 which then tells me to contact the benefits section which I’ve looked up and is 0345 300 3900 only to call them which the refers me back to the 1st number I’m getting so frustrated can anybody give me a number so I can speak to an actual human being please!! TIA

poppy12345

The 0800 number is DWP debt management. The 0345 number is HMRC. If your debt has been transferred to DWP then it's extremely difficult to contact debt management, you can try ringing as soon as they open at 8am.

Alice_Holt

See:  https://forums.moneysavingexpert.com/discussion/6296576/overpayment#latest

https://forums.moneysavingexpert.com/discussion/6307501/overpayment-of-tax-child-credits-from-7-8-years-ago/p1

Did you get a response to your Subject Access Request from September, to check Official Error ?

As said on your earlier threads you are out of time to raise a dispute or an appeal.

It's likely the best you can do is negotiate an affordable repayment plan, did you respond to DWP's Debt Management letter setting out payment options?  

As poppy said it is very difficult to contact DWP Debt Management by phone - you may want to write to them requesting a Income / Expenditure form and a reduction in your current recovery rate.

Confirmation of the DWP Debt Management telephone number can be found on their gov.uk website:

https://www.gov.uk/benefit-overpayments/how-to-make-a-repayment

"Contact the DWP Debt Management contact centre to:

• set up monthly repayments by Direct Debit
• make a payment using a debit card
• request a paying-in slip for cheque or cash payments

DWP Debt Management contact centre
Telephone: 0800 916 0647"

poppy12345

Thanks Alice, i didn't link the 2.

Sarah69

poppy12345 said:

The 0800 number is DWP debt management. The 0345 number is HMRC. If your debt has been transferred to DWP then it's extremely difficult to contact debt management, you can try ringing as soon as they open at 8am.

I’ve tried both numbers and I can’t get through to speak to anyone it just gives me options to press numbers then when I get through to the overpayment is says to call who the overpayment is with. It’s a working tax/child tax overpayment. So when I call them it’s the same thing gives options so I press what I want then it gives me the number I’ve called first!. 

Sarah69

Alice_Holt said:

See:  https://forums.moneysavingexpert.com/discussion/6296576/overpayment#latest

https://forums.moneysavingexpert.com/discussion/6307501/overpayment-of-tax-child-credits-from-7-8-years-ago/p1

Did you get a response to your Subject Access Request from September, to check Official Error ?

As said on your earlier threads you are out of time to raise a dispute or an appeal.

It's likely the best you can do is negotiate an affordable repayment plan, did you respond to DWP's Debt Management letter setting out payment options?  

As poppy said it is very difficult to contact DWP Debt Management by phone - you may want to write to them requesting a Income / Expenditure form and a reduction in your current recovery rate.

Confirmation of the DWP Debt Management telephone number can be found on their gov.uk website:

https://www.gov.uk/benefit-overpayments/how-to-make-a-repayment

"Contact the DWP Debt Management contact centre to:

• set up monthly repayments by Direct Debit
• make a payment using a debit card
• request a paying-in slip for cheque or cash payments

DWP Debt Management contact centre
Telephone: 0800 916 0647"

I didn’t know about this form! How am I out of time? I immediately responded to there letter, they’ve sent 1 back but have not answered my letter at all just saying they were gonna take money directly from my wages. I’m in such a panic! 

tacpot12

Your best course of action is to call the DWP Debt Management contact centre (0800 916 0647) and ask them to setup a repayment plan you can afford. You will need to select Option 1, then Option 3, then Option 2 or 3 depending on whether you are still receiving any benefits (its Option 2 if you are not receiving any benefits currently, and 3 if you are). 

Once this is done, they you can complain to HMRC about the fact that they did not respond to your letter to them asking them to explain how they arrived at the amount of the overpayment, but instead passed your case to DWP Debt Management. You should complain to your MP about HMRC's actions in not responding to your letter correctly. You don't appear to have a valid complaint about DWP Debt Management yet,  but might if they won't setup a repayment plan that you can afford. 

Alice_Holt

Sarah69 said:

Alice_Holt said:

See:  https://forums.moneysavingexpert.com/discussion/6296576/overpayment#latest

https://forums.moneysavingexpert.com/discussion/6307501/overpayment-of-tax-child-credits-from-7-8-years-ago/p1

Did you get a response to your Subject Access Request from September, to check Official Error ?

As said on your earlier threads you are out of time to raise a dispute or an appeal.

It's likely the best you can do is negotiate an affordable repayment plan, did you respond to DWP's Debt Management letter setting out payment options?  

As poppy said it is very difficult to contact DWP Debt Management by phone - you may want to write to them requesting a Income / Expenditure form and a reduction in your current recovery rate.

Confirmation of the DWP Debt Management telephone number can be found on their gov.uk website:

https://www.gov.uk/benefit-overpayments/how-to-make-a-repayment

"Contact the DWP Debt Management contact centre to:

• set up monthly repayments by Direct Debit
• make a payment using a debit card
• request a paying-in slip for cheque or cash payments

DWP Debt Management contact centre
Telephone: 0800 916 0647"

How am I out of time?

        Look at the links posted in your previous threads, and the info given to you by Icequeen1 on your first thread:
 " if the [2012] dispute was unsuccessful or didn't get resolved, you will be out of time to challenge it now."

        HMRC are very strict on time limits to dispute overpayments.

From: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/970767/COP26-2021.pdf

  "Usually you have to dispute recovery of an overpayment within 3 months from the date of:
• your final Tax Credits decision notice
• the decision on your Annual Review notice (if your award is renewed automatically)
• your Statement of Account
• the decision on your Award Review notice (if your award is ended automatically due to a claim for Universal Credit)
• the letter which gives you our decision on your mandatory reconsideration
• the letter from the Tribunals or Appeals Service which gives you their decision on your appeal

You can only dispute recovery of an overpayment that happened in the tax year the notice or letter relates to. You’ll not normally be able to dispute overpayments from earlier tax years."



 It would be worth your while carefully reading the above HMRC Code of Practice.



The letter you refer to is likely to be from DWP Debt Management whom HMCR have now asked to recover the old Tax Credits debt. 
HMRC passing debt recovery to another HMG department does not restart the clock for raising a dispute with HMRC.  The clock ended 3 months after your final Tax Credits decision or Annual Review notice (or other correspondence as listed above).

Hence the advice on this thread and on your earlier threads, to set up an affordable repayment plan with DWP Debt Management.  

Sarah69

Alice_Holt said:

Sarah69 said:

Alice_Holt said:

See:  https://forums.moneysavingexpert.com/discussion/6296576/overpayment#latest

https://forums.moneysavingexpert.com/discussion/6307501/overpayment-of-tax-child-credits-from-7-8-years-ago/p1

Did you get a response to your Subject Access Request from September, to check Official Error ?

As said on your earlier threads you are out of time to raise a dispute or an appeal.

It's likely the best you can do is negotiate an affordable repayment plan, did you respond to DWP's Debt Management letter setting out payment options?  

As poppy said it is very difficult to contact DWP Debt Management by phone - you may want to write to them requesting a Income / Expenditure form and a reduction in your current recovery rate.

Confirmation of the DWP Debt Management telephone number can be found on their gov.uk website:

https://www.gov.uk/benefit-overpayments/how-to-make-a-repayment

"Contact the DWP Debt Management contact centre to:

• set up monthly repayments by Direct Debit
• make a payment using a debit card
• request a paying-in slip for cheque or cash payments

DWP Debt Management contact centre
Telephone: 0800 916 0647"

How am I out of time?

        Look at the links posted in your previous threads, and the info given to you by Icequeen1 on your first thread:
 " if the [2012] dispute was unsuccessful or didn't get resolved, you will be out of time to challenge it now."

        HMRC are very strict on time limits to dispute overpayments.

From: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/970767/COP26-2021.pdf

  "Usually you have to dispute recovery of an overpayment within 3 months from the date of:
• your final Tax Credits decision notice
• the decision on your Annual Review notice (if your award is renewed automatically)
• your Statement of Account
• the decision on your Award Review notice (if your award is ended automatically due to a claim for Universal Credit)
• the letter which gives you our decision on your mandatory reconsideration
• the letter from the Tribunals or Appeals Service which gives you their decision on your appeal

You can only dispute recovery of an overpayment that happened in the tax year the notice or letter relates to. You’ll not normally be able to dispute overpayments from earlier tax years."



 It would be worth your while carefully reading the above HMRC Code of Practice.



The letter you refer to is likely to be from DWP Debt Management whom HMCR have now asked to recover the old Tax Credits debt. 
HMRC passing debt recovery to another HMG department does not restart the clock for raising a dispute with HMRC.  The clock ended 3 months after your final Tax Credits decision or Annual Review notice (or other correspondence as listed above).
  

It’s not my fault they stopped corresponding with me!! It was a letter from the debt recovery dept, I don’t understand why they have left it all this time, then out if the blue I get a letter from the dept recovery! I will try and contact them on my next day off. 

Alice_Holt

Sarah69 said:

Alice_Holt said:

Sarah69 said:

Alice_Holt said:

See:  https://forums.moneysavingexpert.com/discussion/6296576/overpayment#latest

https://forums.moneysavingexpert.com/discussion/6307501/overpayment-of-tax-child-credits-from-7-8-years-ago/p1

Did you get a response to your Subject Access Request from September, to check Official Error ?

As said on your earlier threads you are out of time to raise a dispute or an appeal.

It's likely the best you can do is negotiate an affordable repayment plan, did you respond to DWP's Debt Management letter setting out payment options?  

As poppy said it is very difficult to contact DWP Debt Management by phone - you may want to write to them requesting a Income / Expenditure form and a reduction in your current recovery rate.

Confirmation of the DWP Debt Management telephone number can be found on their gov.uk website:

https://www.gov.uk/benefit-overpayments/how-to-make-a-repayment

"Contact the DWP Debt Management contact centre to:

• set up monthly repayments by Direct Debit
• make a payment using a debit card
• request a paying-in slip for cheque or cash payments

DWP Debt Management contact centre
Telephone: 0800 916 0647"

How am I out of time?

        Look at the links posted in your previous threads, and the info given to you by Icequeen1 on your first thread:
 " if the [2012] dispute was unsuccessful or didn't get resolved, you will be out of time to challenge it now."

        HMRC are very strict on time limits to dispute overpayments.

From: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/970767/COP26-2021.pdf

  "Usually you have to dispute recovery of an overpayment within 3 months from the date of:
• your final Tax Credits decision notice
• the decision on your Annual Review notice (if your award is renewed automatically)
• your Statement of Account
• the decision on your Award Review notice (if your award is ended automatically due to a claim for Universal Credit)
• the letter which gives you our decision on your mandatory reconsideration
• the letter from the Tribunals or Appeals Service which gives you their decision on your appeal

You can only dispute recovery of an overpayment that happened in the tax year the notice or letter relates to. You’ll not normally be able to dispute overpayments from earlier tax years."



 It would be worth your while carefully reading the above HMRC Code of Practice.



The letter you refer to is likely to be from DWP Debt Management whom HMCR have now asked to recover the old Tax Credits debt. 
HMRC passing debt recovery to another HMG department does not restart the clock for raising a dispute with HMRC.  The clock ended 3 months after your final Tax Credits decision or Annual Review notice (or other correspondence as listed above).
  

It’s not my fault they stopped corresponding with me!!

     Which is why it was suggested on your earlier threads that you asked for a SAR  to see if there was any possibility you could raise official error:
  https://revenuebenefits.org.uk/tax-credits/guidance/how-to-deal-with-hmrc/appeals/official-error/

 As official error can raised within five years of the date of decision.



 I would suggest you write to them requesting their income / expenditure form, and making them aware if you will suffer financial hardship due to the amount of the repayments.  (As it is possible you may struggle to get through on the phone, again).

poppy12345

This is 3rd thread on the same subject and in each of the threads you were advised to request the SAR, have you done that?