Plusnet Renewal

Aidanmc

My broadband and phone package is up for renewal soon. The 'offer' price quoted by Plusnet is £35.40 per month for unlimited fiber and UK + mobile calls.

If i were a New Customer to Plusnet i could get the same package for £31.41 + £70 reward gift card.  Both  offers for 18 month contract

Would it be too much to expect as a existing customer, to get the same deal as a new customer?

neilmcl

Then simply don't renew and look elsewhere. Loads of better deals out there. I don't know if they're still doing it but I moved to Now Superfast Broadband plus anytime calls for £22 per month plus £90 cashback.

Neil_Jones

Aidanmc said:

My broadband and phone package is up for renewal soon. The 'offer' price quoted by Plusnet is £35.40 per month for unlimited fiber and UK + mobile calls.

If i were a New Customer to Plusnet i could get the same package for £31.41 + £70 reward gift card.  Both  offers for 18 month contract

Would it be too much to expect as a existing customer, to get the same deal as a new customer?

You almost certainly won't get the gift card but doesn't hurt to phone up and ask.

Last time I phoned they refused to budge price wise and gave a price that was apparently the same as new customers even though I knew damn well it wasn't.

Compare the market.  Other deals are available.  May give you something to bounce off.

Aidanmc

neilmcl said:

Then simply don't renew and look elsewhere. Loads of better deals out there. I don't know if they're still doing it but I moved to Now Superfast Broadband plus anytime calls for £22 per month plus £90 cashback.

Yeah, i've been trying to find better deals, unfortunately Now broadband or TalkTalk is not available in my location in NI

BT package comes in a little cheaper than Plusnet at £32.50 per month, which includes line rental, broadband and 700 mins UK + mobile calls.

Aidanmc

Neil_Jones said:

Aidanmc said:

My broadband and phone package is up for renewal soon. The 'offer' price quoted by Plusnet is £35.40 per month for unlimited fiber and UK + mobile calls.

If i were a New Customer to Plusnet i could get the same package for £31.41 + £70 reward gift card.  Both  offers for 18 month contract

Would it be too much to expect as a existing customer, to get the same deal as a new customer?

You almost certainly won't get the gift card but doesn't hurt to phone up and ask.

Last time I phoned they refused to budge price wise and gave a price that was apparently the same as new customers even though I knew damn well it wasn't.

Compare the market.  Other deals are available.  May give you something to bounce off.

Was chatting to Plusnet on live chat, they refuse to negotiate........

Explained the new customer offer but to no avail!!

Last time i renewed contract with them, probably 18 months ago, i definately got a gift card and i wasn't expecting it.

Providers here in this part of NI are limited unfortunately.

Thanks

Aidanmc

Had better success today with Plusnet, got £3 per month discount so, £22.99 per month.

Happy enough with that.

flaneurs_lobster

So you managed to haggle them down from £35.40 to £22.99 mth? Respect.

Aidanmc

gavinbaxter said:

So you managed to haggle them down from £35.40 to £22.99 mth? Respect.

I wish!

£22.99 for line rental and fibre broadband then £9.41 for UK anytime calls, so £32.40 total.....£3 per month discount.

The_Groat_Counter

Aidanmc said:

My broadband and phone package is up for renewal soon. The 'offer' price quoted by Plusnet is £35.40 per month for unlimited fiber and UK + mobile calls.

If i were a New Customer to Plusnet i could get the same package for £31.41 + £70 reward gift card.  Both  offers for 18 month contract

Would it be too much to expect as a existing customer, to get the same deal as a new customer?

For better or worse, this is how the market works - it's not just Plusnet. Also, it's not just the broadband market either - see mobile contracts, car insurance, car breakdown cover etc.

I've had success getting a retention deal with Plusnet by quoting a rival providers offer for new customers, which Plusnet then matched. I had to call up to do this.

Alternatively you could go with Cuckoo, a new broadband provider that doesn't follow this pricing model:

www.cuckoo.co/loyalty-tax

Unfortunately they don't (yet) have any calling plans, so any landline calls are all billed individually (Cuckoo call charges). I think they're really aiming their service at people who don't use their landlines much, if at all.

(If you have mobile reception and can make the switch to calling from a mobile, there are now some very good value unlimited calling plans available - many at just £5 a month. I appreciate that approach is not for everyone.)

phillw

The_Groat_Counter said:
Alternatively you could go with Cuckoo, a new broadband provider that doesn't follow this pricing model:

www.cuckoo.co/loyalty-tax

They are double the cost of the cheapest deals currently available though. If you want to save money then switch.

I have a cracking mobile tariff though, unlimited minutes for ~£4 a month. So I don't pay for extras on my landline.

neilmcl

@phillw the post you quoted above was clearly spam, it's been removed but you should also delete your quote.