Energy news in general

The_Green_Hornet

E.ON Next ordered to pay £5m over poor customer service

Compensation decision follows Ofgem review that found ‘severe weaknesses’ in complaint handling

The power supplier E.ON Next has been ordered to pay £5m in compensation to consumers for poor customer services, the energy watchdog for Great Britain has announced.

Ofgem said a review of customer service standards and complaint handling across the sector uncovered “severe weaknesses” at E.ON Next, with customers facing long call-waiting times and a high level of unanswered calls.

More than 500,000 customers may have been affected, according to Ofgem.

https://www.theguardian.com/business/2023/jun/14/eon-next-ordered-to-pay-5m-over-poor-customer-service-ofgem

[Deleted User]

£8 compensation for each customer!

dealyboy

[Deleted User] said:

£8 compensation for each customer!

When will this be paid? Is it per complaint? What are the eligibility criteria? Will this be paid to ex-customers?

This could be worth several hundred pounds to me, but ... sorry just fantasizing 

spot1034

dealyboy said:

[Deleted User] said:

£8 compensation for each customer!

When will this be paid? Is it per complaint? What are the eligibility criteria? Will this be paid to ex-customers?

This could be worth several hundred pounds to me, but ... sorry just fantasizing 

I wonder if it applies to customers who tried to make contact via Facebook messenger. You were lucky to get a reply within a week at that time.

GingerTim

dealyboy said:

Dolor said:

£8 compensation for each customer!

When will this be paid? Is it per complaint? What are the eligibility criteria? Will this be paid to ex-customers?

This could be worth several hundred pounds to me, but ... sorry just fantasizing 

Don't spend it all at once!     

superkoopauk

Damning view from Ofgem on Outfox the Market

Foxglove’s consistent failure to respond accurately and on time to these requests demonstrates that it does not have and is not maintaining robust internal capability, systems and processes to enable it to comply with its relevant legislative and regulatory obligations.

https://www.ofgem.gov.uk/publications/foxglove-energy-supply-ltd-proposal-make-final-order

The_Green_Hornet

Latest Cornwall Insight predictions for Q4 2023 and Q1 2024 have been published.


https://www.cornwall-insight.com/predictions-and-insights-into-the-default-tariff-cap/

The_Green_Hornet

Energy saving to return to prevent winter blackouts

Discount offers for households to use less electricity at peak times will return this winter as part of plans to minimise the risk of power cuts.

National Grid ESO said it expected to have sufficient capacity to meet demand but added it would be "prudent" to maintain the energy-saving scheme.

The network operator said the Ukraine war posed "risks and uncertainties" to gas supplies across Europe and the UK.

It said "tight days" on the UK energy grid would most likely be in January.

https://www.bbc.co.uk/news/business-65915346

[Deleted User]

The_Green_Hornet said:

Latest Cornwall Insight predictions for Q4 2023 and Q1 2024 have been published.


https://www.cornwall-insight.com/predictions-and-insights-into-the-default-tariff-cap/

The network operator said the Ukraine war posed "risks and uncertainties" to gas supplies across Europe and the UK.

Predictions on future Cap amounts such as those produced by Cornwall Insights need to be seen in the context of an ongoing War, and general Global uncertainty. 

michaels

[Deleted User] said:

The_Green_Hornet said:

Latest Cornwall Insight predictions for Q4 2023 and Q1 2024 have been published.


https://www.cornwall-insight.com/predictions-and-insights-into-the-default-tariff-cap/

The network operator said the Ukraine war posed "risks and uncertainties" to gas supplies across Europe and the UK.

Predictions on future Cap amounts such as those produced by Cornwall Insights need to be seen in the context of an ongoing War, and general Global uncertainty. 

Indeed, prices at the short/medium term are up by 40% in the last week.  Just when we are getting to the end of the current cap fix window and thus the stabilisation factor would have fallen to the point where it might make sense to compete for customers it might have stated to make sense for suppliers to offer competitive fixes prices have increased.

Thank you so much the lazy consumers who couldn't be bothered to spend 5 mins a year saving a few hundred quid we are all now subject to the distortion of the price cap and thus no longer able to have competitive fix rates offered.