Octopus Energy Warm Home Discount Broader Group Criteria 2021/2022

bristolleedsfan

Octopus Energy are this year matching Avro Energy previously apparent very generous criteria for Broader Group

Contributory benefits are included

Enhanced secondary criteria e.g "Are exempt from prescription charges (only for customers in England) or hold an HC2 certificate" which also applies to certain medical conditions

https://utilityswitchboard.com/gas-electricity/providers/octopus-energy/warm-home-discount/

[Deleted User]

Having this 'Enhanced secondary criteria' is something that all suppliers should be providing methinks.  Made a difference in my household for sure.

Green_garnet

I have applied to Octopus Energy for Warm Home Discount in what I think is the 'broader' group and I have correctly ticked the low income and DLA boxes. 

Does anyone know when I am likely to be asked to provide further information because, so far, Octopus only have my word that I have a low income and receive DLA.  I am willing to provide the information although, so far, I have not been asked. 

I am already on their special Priority Services Register because of disabilities. 

Thank you.

Green_garnet

[Deleted User]

https://octopus.energy/blog/warm-home-discount/

worrywart_3

Green_garnet said:

I have applied to Octopus Energy for Warm Home Discount in what I think is the 'broader' group and I have correctly ticked the low income and DLA boxes. 

Does anyone know when I am likely to be asked to provide further information because, so far, Octopus only have my word that I have a low income and receive DLA.  I am willing to provide the information although, so far, I have not been asked. 

I am already on their special Priority Services Register because of disabilities. 

Thank you.

Green_garnet

They can check through benefits but they may ask for evidence unlikely but there are spot checks to individuals, I applied a
couple of mths ago nothing yet 

Green_garnet

The Octopus link is helpful, Dolor, so it might be possible to hear in six weeks although worrywart_3 is waiting longer.

Thanks very much.  Any help with expensive electricity really would make a difference.

Green_garnet.

worrywart_3

Has anyone had it hit their account yet ? 

Green_garnet

worrywart_3 said:

Has anyone had it hit their account yet ? 

I am waiting to hear if my broader group application has been accepted,  worrywart 3.  I just checked and, in my online  account, it has changed from pending to now "Awaiting Audit."  I hope your Warm Home Discount has arrived by now.

This makes me think that my application is being spot checked and may be one of the ? 5% being referred to the Government for confirmation.  I am O.K. about this because my income is low and I have been receiving  DLA (middle care and low immobility) continuously for over 10 years.  Once verified and, if successful, I'll be really glad of the £140 help with my Octopus fuel bill.

Is anyone else waiting for "Audit" or knows how long it takes for a decision to arrive after their application  "progressed" from pending to awaiting audit? 

It is getting colder and, although I have turned my heating up, I would still like it to be warmer for longer.  I have it on for four hours a day now.

Thanks.

Green_garnet

jackieblack

My application is still showing as ‘pending’ (low income and medical exemption certificate), although I only applied a few weeks ago (when my medical exemption was confirmed) so I will check again in a few weeks.

Green_garnet

I hope your application is successful, jackieblack. 

Please let us know how you get on and, If I have any news, I'll post again  to give an indication of the present waiting time.

All the best.

Green_garnet 

worrywart_3

Hello 👋 
mine is still showing as pending, I did speak to octopus about a billing issue the other day and they said they are starting to show now so think wheels in motion, but I haven’t had mine yet.