Buyers complaining after completion

NameUnavailable

Yes ignore, don't even acknowledge the letter. Surprised their solicitor is even bothering.

I wonder if they're still living in a 'dirty' house or have they perhaps cleaned to their liking by now? They're never going to repaint the skirtings or doors? They don't expect weeds to grow in a garden?!

980233

NameUnavailable said:

Yes ignore, don't even acknowledge the letter. Surprised their solicitor is even bothering.

I wonder if they're still living in a 'dirty' house or have they perhaps cleaned to their liking by now? They're never going to repaint the skirtings or doors? They don't expect weeds to grow in a garden?!

One for an arkell v pressdram reply to both the buyer and their solicitor for typing the email. 

goodwithsaving

stressedout45 said:

We completed on our sale/purchase last week.  This week, our solicitor forwarded us a very strongly worded email from our buyers solicitor.  It transpires that our buyer is extremely unhappy with many things in our house.

 that the solicitor is right and that they have no comeback?  It's really taken the shine off our first week in our new home.  

Were they a FTB? I had a sale a few years ago where I sold to an investor. They initially sent things through my solicitor, and when I instructed the solicitor to stop it, they came via estate agents etc. It was verging on harassment and I issued a legal response.
Caveat emptor applies here and the onus is on the buyer prior to exchange to undertake suitable investigations. Properties are lived in; I expect scuffs, bashes, painting to be done, the odd bit of something to fix....they sound like idiots. Do not entertain writing a response and move on with your life.

tealady

I would contact your solicitor and remind them your business with them is now concluded.
Tell them that you will not be paying for the cost of them dealing with any enquiries from your house buyers.
Then get on with enjoying your new home. Your buyers are idiots.

UnderOffer

I think you may have predicted this, as you posted about not being able to clean before leaving and canvassed opinions, lots of posters commented giving their expectations of what they’d expect when moving in to a new home, a few, including me suggested you paid for a cleaner as 2-3 hours cleaning at £50 or so would be money well spent. 

Like others have already said, you don’t need to respond, I’m interested to know how acceptable the home you moved in to was? I guess you had nothing to raise issues about and your new home was left in a reasonable condition? As any home buyer would expect. 

TripleH

Taking the oven and the toilet despite listing them on the fixtures list.

Knocking several holes in the walls with a lump hammer as you leave

Sticking lighted fireworks in cans of paint

Dumping 5 rusted cars on the back lawn

All the above to me would be reasons to complain, house not cleaned to buyer's previously unknown and undeclared standards, I'd ignore.

Their solicitor is only doing as instructed.

stressedout45

TripleH said:

Taking the oven and the toilet despite listing them on the fixtures list.

Knocking several holes in the walls with a lump hammer as you leave

Sticking lighted fireworks in cans of paint

Dumping 5 rusted cars on the back lawn

All the above to me would be reasons to complain, house not cleaned to buyer's previously unknown and undeclared standards, I'd ignore.

Their solicitor is only doing as instructed.

🤣 oh good lord!!! No, nothing even close to any of them!! 

stressedout45

… I am probably missing something here but I’ve been wondering why on earth their solicitor would even agree to send that email to us, if they know full well they do not have a leg to stand on because caveat emptor.  

ciderboy2009

stressedout45 said:

… I am probably missing something here but I’ve been wondering why on earth their solicitor would even agree to send that email to us, if they know full well they do not have a leg to stand on because caveat emptor.  

The solicitor will have sent it (probably without charge) to shut up their client and with a view to making more money from them should they be silly enough to insist on the solicitor attempting to take it further.

user1977

stressedout45 said:

… I am probably missing something here but I’ve been wondering why on earth their solicitor would even agree to send that email to us, if they know full well they do not have a leg to stand on because caveat emptor.  

Sometimes it's easier just to humour clients by sending that sort of thing. I presume they haven't personally said it's a valid claim. They're not going to pursue it further without being paid separately (and neither are your solicitors - you don't need to tell them that as tealady suggests, they'd ask you whether you wanted them to incur any further time arguing the point).