Ofgem appoint Shell Energy as Green's SoLR

Poundwize

tg99 said:

Has anyone received email from Shell yet? 

No although I left green a few days before they went bust they do owe me credit but no email as yet from shell

razord

tg99 said:

Has anyone received email from Shell yet? 

Yeh - had a couple, one welcoming me and one confirming my tariff. They say if they don't have your email they'll write to you.

AbbieCadabra

Poundwize said:

tg99 said:

Has anyone received email from Shell yet? 

No although I left green a few days before they went bust they do owe me credit but no email as yet from shell

Yes, same here, switch away completed 28th Sept. Green owe me about £300, nothing heard from Shell as yet, guessing we'll be the last ones to be contacted for this scenario. Wish they could at least acknowledge us in the meantime! 

flyinggizmo

I've been contacted by Shell to say they're taking over my energy supply from Green Energy. I was about £330 in credit with Green which I understand will be protected. However on checking my bank statement yesterday a further £122 was taken by  direct debit on 7th October 2021. I believe Green went insolvent around the 27th September so I'm a bit concerned that they've taken this payment. Appreciate any thoughts on this. It's unlikely that Shell took the payment as I would imagine that would involve a new direct debit mandate and Green is specified on the bank statement..

Verdigris

It will get credited to your Shell account, once final statements for Green have been calculated.

GreenCustomer

From ShellEnergy on Twitter regarding transfer of Green accounts 12.50pm
"We've got around 100k customers on our systems now, with the rest expected to be completed shortly."

GunJack

GreenCustomer said:

From ShellEnergy on Twitter regarding transfer of Green accounts 12.50pm
"We've got around 100k customers on our systems now, with the rest expected to be completed shortly."

this ^^^^^ it takes time for the SoLR to get everyone transferred over....patience everyone

Verdigris

I've finally been transferred to Shell. Hurrah!

Alderbank

I've had two emails from them.
'Welcome to Shell Energy' on 27 September.
'Here’s what you need to know about your new tariff' on 7 October. 
As I expected I'm on Flexible 6 tariff

Tafrock

I supplied my details to shell via pm and my account has been set up. I do have a problem because I had smart meters installed 3 weeks before green went bankrupt. The electricity one seems to be working fine . The gas one though communicating properly (verified by citizens advice smart meter checker) has not been properly setup at greens end so shell have no record of a new meter and are estimating readings from a now scrapped old manual cubic feet meter. However following discussions with Kyle at shell and plenty of evidence supplied by myself of meter change  I'm confident this will be resolved. Thanks for all your help Kyle.