Avro -Ofgen

sparetomato

Bullet500 said:

Have resigned ourselves to a very long wait, I did though manage to get into my Avro account this morning and download some statements, the last being a week ago, and details on the tariff we were on, it was also  showing we were £148 in credit although I cant see us getting this back for a very long time if at all. Bit miffed I have to wait so long to hear from our new supplier, I am very tempted just to do it on my own, I will give it a week and if nothing happens I will do my own transfer. In future i cant ever see me switching to a small supplier ever again, its not worth the risk. 

How did you manage to get old statements? I can log in to the portal and they've put a message up saying that theyre "experiencing a large number of logins" and I cannot see me old statements or current balance.

oliverbrown

I don't have any statements yet but I managed to see confirmation of my first DD payment just now, I screen-grabbed it.

Armengar

sparetomato said:

Bullet500 said:

Have resigned ourselves to a very long wait, I did though manage to get into my Avro account this morning and download some statements, the last being a week ago, and details on the tariff we were on, it was also  showing we were £148 in credit although I cant see us getting this back for a very long time if at all. Bit miffed I have to wait so long to hear from our new supplier, I am very tempted just to do it on my own, I will give it a week and if nothing happens I will do my own transfer. In future i cant ever see me switching to a small supplier ever again, its not worth the risk. 

How did you manage to get old statements? I can log in to the portal and they've put a message up saying that theyre "experiencing a large number of logins" and I cannot see me old statements or current balance.

use the sneaky way  https://assets.avroenergy.co.uk/default.aspx

hubb

I have heard that British Gas are taking over Avro.

Bullet500

I used this link I found online, it worked ok, i downloaded some statements and the page which said I had  £148 in credit. Have tried to sort out new provider myself this afternoon, couldn't get them to accept Avro as my supplier, will try again later on. I cant say I am impressed British Gas are taking on Avro customers, I moved from them to Avro after issues with payments, and refunds from over charging, although I believe  you don't have to stay with them and can move straight away, should I not manage to transfer myself I would definitely be moving to another supplier ASAP
https://t.co/gYN4xbb5vC?ssr=true

spot1034

There has been no announcement yet on who is to be SOLR to ex- Avro customers.

Pantile1

Bullet500 said:

Have resigned ourselves to a very long wait, I did though manage to get into my Avro account this morning and download some statements, the last being a week ago, and details on the tariff we were on, it was also  showing we were £148 in credit although I cant see us getting this back for a very long time if at all. Bit miffed I have to wait so long to hear from our new supplier, I am very tempted just to do it on my own, I will give it a week and if nothing happens I will do my own transfer. In future i cant ever see me switching to a small supplier ever again, its not worth the risk. 

Will try to download my bills from the links provided by previous posters - thank you for that everyone.  I know I am in credit but have a direct debit due tomorrow which I think I will cancel as I don't want to tie up more money on my account than necessary.  Is there any disadvantage to doing this that anyone knows of?

LippyDoodle

Bullet500 said:

Has any Avro customer heard anything  from Ofgen yet, I'm beginning to think I should look at switching myself

I'm not waiting. I'm switching myself before the prices go up again on the 1st Oct. It might take a bit longer for me to get the credit back that Avro owe me but so be it. I'm going back to Octopus. 

QrizB

LippyDoodle said:

Bullet500 said:

Has any Avro customer heard anything  from Ofgen yet, I'm beginning to think I should look at switching myself

I'm not waiting. I'm switching myself before the prices go up again on the 1st Oct.

It's the 25th of September now and it takes at least 14 days to switch. In effect the prices have already gone up.

LippyDoodle

QrizB said:

LippyDoodle said:

Bullet500 said:

Has any Avro customer heard anything  from Ofgen yet, I'm beginning to think I should look at switching myself

I'm not waiting. I'm switching myself before the prices go up again on the 1st Oct.

It's the 25th of September now and it takes at least 14 days to switch. In effect the prices have already gone up.

When you get a quote on the 25th of September then that's the price you pay, regardless of the date your switch is completed.