Utility Point to Cease Trading

TickersPlaysPop

Doc_N said:

Email now received. I imagine they’ve sent loads at the same time:

On 14 September 2021, Utility Point stopped trading so Ofgem (the industry regulator) chose EDF as your new energy supplier. EDF started supplying your energy on 18 September. Your prices will be matched to Standard (Variable) to give you a guaranteed rate through winter, as well as protection from changing wholesale energy prices. These are our cheapest prices^. We're delighted to welcome you on board. 

You are now stuck together with 10000's of others in limbo.

There is no limit to how long they can make us wait.  In that time you have no freedom to move provider or chose a tariff. 

This is the farcical 'free market'.

It can take months to be processed. It took 5 months when this happened to me 2 yrs ago. 

Doc_N

TickersPlaysPop said:

Doc_N said:

Email now received. I imagine they’ve sent loads at the same time:

On 14 September 2021, Utility Point stopped trading so Ofgem (the industry regulator) chose EDF as your new energy supplier. EDF started supplying your energy on 18 September. Your prices will be matched to Standard (Variable) to give you a guaranteed rate through winter, as well as protection from changing wholesale energy prices. These are our cheapest prices^. We're delighted to welcome you on board. 

You are now stuck together with 10000's of others in limbo.

There is no limit to how long they can make us wait.  In that time you have no freedom to move provider or chose a tariff. 

This is the farcical 'free market'.

It can take months to be processed. It took 5 months when this happened to me 2 yrs ago. 

Actually, it’s perfectly possible to move now - subject to their being a suitable tariff. EDF themselves are quoting a best price of £2868 for a current £1650 UP price!

CRISPIANNE3

Doc_N said:

TickersPlaysPop said:

Doc_N said:

Email now received. I imagine they’ve sent loads at the same time:

On 14 September 2021, Utility Point stopped trading so Ofgem (the industry regulator) chose EDF as your new energy supplier. EDF started supplying your energy on 18 September. Your prices will be matched to Standard (Variable) to give you a guaranteed rate through winter, as well as protection from changing wholesale energy prices. These are our cheapest prices^. We're delighted to welcome you on board. 

You are now stuck together with 10000's of others in limbo.

There is no limit to how long they can make us wait.  In that time you have no freedom to move provider or chose a tariff. 

This is the farcical 'free market'.

It can take months to be processed. It took 5 months when this happened to me 2 yrs ago. 

Actually, it’s perfectly possible to move now - subject to their being a suitable tariff. EDF themselves are quoting a best price of £2868 for a current £1650 UP price!

No email as yet and checked findmysupplier and Utility Point still shown. Perhaps being a gas only customer it takes longer.

Doc_N

Doc_N said:

TickersPlaysPop said:

Doc_N said:

Email now received. I imagine they’ve sent loads at the same time:

On 14 September 2021, Utility Point stopped trading so Ofgem (the industry regulator) chose EDF as your new energy supplier. EDF started supplying your energy on 18 September. Your prices will be matched to Standard (Variable) to give you a guaranteed rate through winter, as well as protection from changing wholesale energy prices. These are our cheapest prices^. We're delighted to welcome you on board. 

You are now stuck together with 10000's of others in limbo.

There is no limit to how long they can make us wait.  In that time you have no freedom to move provider or chose a tariff. 

This is the farcical 'free market'.

It can take months to be processed. It took 5 months when this happened to me 2 yrs ago. 

Actually, it’s perfectly possible to move now - subject to their being a suitable tariff. EDF themselves are quoting a best price of £2868 for a current £1650 UP price!

After a bit of checking, and correcting my UP price to £1594, these are my current options:


[Now, with Utility Point:                                                        £1594]
EDF proposed tariff (Standard Variable):                             £2412  
Only EDF alternative (Easy Online 3 year Fixed)                £2848
Lowest prices available online other companies                  £2255 (one year fix) or £2305 (two year fix)

The £2255 one year fix would be the best bet, but with a £600 UP/EDF credit balance, I wonder whether that £600 might be at risk until EDF have issued the formal paperwork.  51% increase with EDF, but still 41% even elsewhere.

NorthantsPete81

Email just came through from EDF

On 14 September 2021, Utility Point stopped trading so Ofgem (the industry regulator) chose EDF as your new energy supplier. EDF started supplying your energy on 18 September. Your prices will be matched to Standard (Variable) to give you a guaranteed rate through winter, as well as protection from changing wholesale energy prices. These are our cheapest prices^. We're delighted to welcome you on board. Please make a note of your meter readings if it's safe to do so and keep them in a handy place in case we need them. You'll find regular updates on our website – it's the quickest way to find the latest information. There's no need to contact us. Now just sit back and relax and we’ll be in touch if we need anything. Find out more   What happens next? We'll work with Utility Point and their administrators to migrate former Utility Point customers to our systems. This happens in stages so please bear with us.   Step one Now that Utility Point are in administration, we'll work with them to migrate customers safely and securely to EDF Step two Once your account hits our system, we'll send your welcome information which includes your EDF account number, new tariff details, how to set up an online account plus our terms and conditions Step three When you're fully onboarded, we'll send you a closing account statement covering the period from your last bill with Utility Point up to when you migrated to EDF Step four Any balance owed to you will be transferred to your EDF account

Find out more

Key information   ✔   Your Utility Point account details will be shared with us so you can migrate to EDF. We'll treat all your details safely and securely in line with our privacy policy. ✔   Pay by Direct Debit? Please don't cancel it as we aim to transfer this from Utility Point to EDF ✔   Think you're in credit? We'll work out your final account balance with Utility Point. If you're owed money it'll be credited to your new EDF account/refunded to you. It may take some time to work this out but we're already on the case. ✔   Pay by cash or cheque? We'll send you a monthly bill with information on how to pay ✔   If you top up with a key or card, then good news – you can carry on using these as you do now ✔   Please check out our FAQs but if you still need to contact us: WhatsApp us on 07480 802 942, text us on 07481 341 928 or call us on 0333 009 7120

NorthantsPete81

Looking closer to this tariff:

Plan	Tariff type	Type of fuel	Standing charge (p/day)	Unit rate cost (p/kWh)	Average total annual cost (£/year)	Exit cost (£/fuel)
Standard Variable	Variable Rate	Electricity	27.41 p*	18.98 p*	£ 647.61**	£ 0.00
Standard Variable	Variable Rate	Gas	26.60 p*	3.28 p*	£ 576.60**	£ 0.00

metron

NorthantsPete81 said:

Email just came through from EDF

On 14 September 2021, Utility Point stopped trading so Ofgem (the industry regulator) chose EDF as your new energy supplier. EDF started supplying your energy on 18 September. Your prices will be matched to Standard (Variable) to give you a guaranteed rate through winter, as well as protection from changing wholesale energy prices. These are our cheapest prices^. We're delighted to welcome you on board. Please make a note of your meter readings if it's safe to do so and keep them in a handy place in case we need them. You'll find regular updates on our website – it's the quickest way to find the latest information. There's no need to contact us. Now just sit back and relax and we’ll be in touch if we need anything. Find out more   What happens next? We'll work with Utility Point and their administrators to migrate former Utility Point customers to our systems. This happens in stages so please bear with us.   Step one Now that Utility Point are in administration, we'll work with them to migrate customers safely and securely to EDF Step two Once your account hits our system, we'll send your welcome information which includes your EDF account number, new tariff details, how to set up an online account plus our terms and conditions Step three When you're fully onboarded, we'll send you a closing account statement covering the period from your last bill with Utility Point up to when you migrated to EDF Step four Any balance owed to you will be transferred to your EDF account

Find out more

Key information   ✔   Your Utility Point account details will be shared with us so you can migrate to EDF. We'll treat all your details safely and securely in line with our privacy policy. ✔   Pay by Direct Debit? Please don't cancel it as we aim to transfer this from Utility Point to EDF ✔   Think you're in credit? We'll work out your final account balance with Utility Point. If you're owed money it'll be credited to your new EDF account/refunded to you. It may take some time to work this out but we're already on the case. ✔   Pay by cash or cheque? We'll send you a monthly bill with information on how to pay ✔   If you top up with a key or card, then good news – you can carry on using these as you do now ✔   Please check out our FAQs but if you still need to contact us: WhatsApp us on 07480 802 942, text us on 07481 341 928 or call us on 0333 009 7120

See above - they've been going out across the board.  It's the tariff below, but the price varies according to where you live, along with other factors:

https://www.edfenergy.com/sites/default/files/r505_deemed_rate_card.pdf

NorthantsPete81

NorthantsPete81 metron said:

NorthantsPete81 said:

Email just came through from EDF

On 14 September 2021, Utility Point stopped trading so Ofgem (the industry regulator) chose EDF as your new energy supplier. EDF started supplying your energy on 18 September. Your prices will be matched to Standard (Variable) to give you a guaranteed rate through winter, as well as protection from changing wholesale energy prices. These are our cheapest prices^. We're delighted to welcome you on board. Please make a note of your meter readings if it's safe to do so and keep them in a handy place in case we need them. You'll find regular updates on our website – it's the quickest way to find the latest information. There's no need to contact us. Now just sit back and relax and we’ll be in touch if we need anything. Find out more   What happens next? We'll work with Utility Point and their administrators to migrate former Utility Point customers to our systems. This happens in stages so please bear with us.   Step one Now that Utility Point are in administration, we'll work with them to migrate customers safely and securely to EDF Step two Once your account hits our system, we'll send your welcome information which includes your EDF account number, new tariff details, how to set up an online account plus our terms and conditions Step three When you're fully onboarded, we'll send you a closing account statement covering the period from your last bill with Utility Point up to when you migrated to EDF Step four Any balance owed to you will be transferred to your EDF account

Find out more

Key information   ✔   Your Utility Point account details will be shared with us so you can migrate to EDF. We'll treat all your details safely and securely in line with our privacy policy. ✔   Pay by Direct Debit? Please don't cancel it as we aim to transfer this from Utility Point to EDF ✔   Think you're in credit? We'll work out your final account balance with Utility Point. If you're owed money it'll be credited to your new EDF account/refunded to you. It may take some time to work this out but we're already on the case. ✔   Pay by cash or cheque? We'll send you a monthly bill with information on how to pay ✔   If you top up with a key or card, then good news – you can carry on using these as you do now ✔   Please check out our FAQs but if you still need to contact us: WhatsApp us on 07480 802 942, text us on 07481 341 928 or call us on 0333 009 7120

See above - they've been going out across the board.  It's the tariff below, but the price varies according to where you live, along with other factors:

https://www.edfenergy.com/sites/default/files/r505_deemed_rate_card.pdf

Outfox is the below, nearest  competition for Northampton anyway Standing charge

26.075p per day

All kWh 3.275p

EDF is

26.12p  3.987p   so 0.7p per unit difference

NorthantsPete81

Im £32 in credit, Ill take a cheque. 

In the meantime, Ill switch now to another provider.

CRISPIANNE3

After a long walk I have decided to stay with EDF on their variable rate. Even though  bit dearer will go for their cash/cheque. That way I only pay for what I use. Experience has now taught me not to let any credit build up and then have a long wait for refunds.