Chase UK discussion

Daliah

Is the trader UK based? If so, reporting them to Trading Standards might be a sensible action to take, as their practices seem particularly shady.

Also, if you have no luck with Chase and the trader is UK based, you could take the matter to the small claims court / moneyclaimonline

kaMelo

That's a sizable sum, way more than I was in the hole for (£100) so as @eskbanker says, if it's a UK trader then maybe contact Trading Standards. All you can do is wait and see what Chase come back with regarding a chargeback, otherwise it's a sum significant enough to consider the small claims court. 
Either way do come back with the outcome whenever that may be.

uk1

Thanks.

The thing I find a puzzle is simply would Chase take all the detail and even offer to consider a chargeback if they know at the outset it would not happen ie purely for customer services and reputational purposes.    If there was a set of circumstances where a chargeback is potentially justified I’m unable to think of a situation that is more compelling.  I guess patience is a virtue ….

I will report back. 

masonic

uk1 said:

Thanks.

The thing I find a puzzle is simply would Chase take all the detail and even offer to consider a chargeback if they know at the outset it would not happen ie purely for customer services and reputational purposes.    If there was a set of circumstances where a chargeback is potentially justified I’m unable to think of a situation that is more compelling.  I guess patience is a virtue ….

I will report back. 

They are simply the gatekeeper for the scheme. Mastercard will look at all of the information and decide whether or not to reverse the transaction. The retailer will also get an opportunity to dispute your version of events. So the outcome cannot be known in advance. I don't think they'd have put in the claim if they thought there was little hope of it being successful.

Seems to fit nicely into the 'Goods or Services Not as Described or Defective' category for a chargeback. See https://midigator.com/chargeback-reason-codes/mastercard/4853-goods-services-not-as-described-defective/

Provided you have evidence in the pre-contract information you received or the contract itself that the retailer is unable to successfully dispute, evidence what you received was not consistent with that information, and evidence you've returned the item, then you should be in a very strong position. You'll need all of this in any case if you were to take legal action, or in the case of the chargeback succeeding, the retailer then decides to take legal action against you.

This is a good example of why it is important to get any detail you rely on in reaching an agreement put into writing.

The burden of proof for a chargeback tends to be less stringent than you'd face in court. Hopefully the retailer won't be able to wriggle out of a claim through some technical breach of Mastercard's criteria.

uk1

Many thanks for that very helpful post and reassuring link.  Your post has reminded me of the process and provided me with some additional reassurance because I hadn't realised it was now a Mastercard issue and not simply a Chase issue.  And the advice in the link does seem quite clear and straightforward the Mastercard do seem to expect traders to comply with a reasonable standard of customer service and at least comply with the law.

The guidance to the trader you linked implies that the onus is on the trader to prove that my account is incorrect.  Once the trader received my notice "to cancel the sale" "no reasons necessary" within the 14 days his immediate position was "you have to return the item unopened" (he had sent an opened item) and even then they "would sadly be making a 20% restocking fee" for "when people changed their mind" which isn't allowed under the 14 day "no questions asked" cooling off period.  It was my sense on receiving that email that they would then do everything to avoid a refund so I immediately wrote in detail why I was cancelling the sale and reminding them of their obligations to refund in full.also explaining they had sent an opened item that didn't work and they didn't respond other than to say they would be taking a 20% deduction but only if the item was returned sealed. 

I'm also presuming that as the trader has made no refund at all and will not do so unless I write to him stating I will accept the partial refund in "full and final settlement that this coercian and blackmail and no attempt to refund doesn't help his case. I have all this documented as well as Royal Mail confirmation and signature that they have the item back.

Stress I'd prefer not to have  Thanks for both your time and the links.

Hlkns

Hi guys, I am wondering to open Chase Uk current account.
Q1: Does it trigger hard search or soft search on credit files?
Q2: Does it appear at credit files at all?

Asking just because I have mortgage offer in place now and have to avoid any hard searches at all cost.

Thank you!

RG2015

Hlkns said:

Hi guys, I am wondering to open Chase Uk current account.
Q1: Does it trigger hard search or soft search on credit files?
Q2: Does it appear at credit files at all?

Asking just because I have mortgage offer in place now and have to avoid any hard searches at all cost.

Thank you!

I opened a Chase current account at the end of March and there were no hard searches on any of Experian (via MSE Credit Club), Equifax (via Clearscore) and TransUnion (via Credit Karma).

There was a soft Anti Money Laundering search by JPMorgan Chase on Credit Karma.

As of August,  my Chase current account is not appearing on my credit reports on any of the three CRAs.

masonic

Chase still doesn't offer an overdraft or any credit facilities, so it doesn't need to have any dealings with CRAs for the time being. They would need to start informing applicants if they started performing hard searches.

Hlkns

Good to know! Can someone who has Chase UK account for longer term confirm if it appears with Experian, Equifax or TransUnion?

Daliah

Hlkns said:

Good to know! Can someone who has Chase UK account for longer term confirm if it appears with Experian, Equifax or TransUnion?

It doesn't.