PfP Energy ceases trading - here's everything you need to know

milu333

Its stupid how long it takes. The first 14 days is literally just a waiting period should we change our minds on a switch.

MWT

milu333 said:

Says on the guidance that as soon as you supplier contacts you, you can switch.

British gas emailed me on the 10/09/21 with the following:

As of 10th September you became our customer, welcome to the British Gas family.

I assume I should be able to switch with no issues, no?

No, if you switch before your supplier has actually changed to BG then you risk getting pulled back to them when the bulk transfer happens.

McCreary

So as soon as BG is listed as your supplier on the Ofgem website, it is safe to start a switch?

jeremygiles

I cancelled my direct debit on 8 Sep following the advice on Ofgem website as my account was in credit by almost £100. Received the automatic emails from PFP about the direct debit being cancelled, and this morning, 5 days after they went bust I've received another email asking me to set up a new direct debit and I've noticed in my account they have applied a £12 "penalty charge" dated today. How can they do this 5 days after they went out of business 😬😬😬. I'm hoping I can dispute this with British Gas 

Swipe

jeremygiles said:

I cancelled my direct debit on 8 Sep following the advice on Ofgem website as my account was in credit by almost £100. Received the automatic emails from PFP about the direct debit being cancelled, and this morning, 5 days after they went bust I've received another email asking me to set up a new direct debit and I've noticed in my account they have applied a £12 "penalty charge" dated today. How can they do this 5 days after they went out of business 😬😬😬. I'm hoping I can dispute this with British Gas 

They can't. Your contract ended with them when their licence was revoked. This behaviour is unacceptable.

[Deleted User]

jeremygiles said:

I cancelled my direct debit on 8 Sep following the advice on Ofgem website as my account was in credit by almost £100. Received the automatic emails from PFP about the direct debit being cancelled, and this morning, 5 days after they went bust I've received another email asking me to set up a new direct debit and I've noticed in my account they have applied a £12 "penalty charge" dated today. How can they do this 5 days after they went out of business 😬😬😬. I'm hoping I can dispute this with British Gas 

The SoLR will be paying some of PfP’s staff to manage the transfer of accounts. The billing computer will still be up and running and your action has triggered an automatic response. Cancelling your DD payment (when all your credit balance is protected) has just made your life slightly more complicated than it needed to be. The penalty charge should not however apply. 

This though is where it gets complicated. You cannot raise a complaint against PfP as it is no longer trading. The Energy Ombudsman will not entertain a complaint as PfP no longer holds a Supply Licence. If the £12 has been added to your account, then this is something that you might have to take up with the PfP Administrator unless BG does it on your behalf.

Verdigris

A little update. Having initiated a switch away from PfP, the day I received the BG SoLR email, I have now got the "Sorry you're leaving" email from PfP. I realise this is probably an automated response, but in the absence  of tariff any details from BG, I wonder if I'll manage to escape BG's clutches?

greenguppie

Verdigris said:

A little update. Having initiated a switch away from PfP, the day I received the BG SoLR email, I have now got the "Sorry you're leaving" email from PfP. I realise this is probably an automated response, but in the absence  of tariff any details from BG, I wonder if I'll manage to escape BG's clutches?

You may or may not have got your switch request in quick enough to enable it to proceed without a hitch.
But the fact is that you are currently being supplied by BG, and will be until the switch goes ahead., as you have previously acknowledged in this thread.
I understand you switch will not occur until 28/09.

If your switch request (against advice given) proceeds, and as BG are having effectively having to play 'catchup' with updating the appropriate systems, your actions may complicate BG setting up your account promptly, which may also possibly affect your PfP account being settled in a timely manner.

Verdigris

There's the cooling off period. I presume I can still cancel the transfer. It's the lack of a concrete offer from BG that bothers me.

[Deleted User]

Verdigris said:

There's the cooling off period. I presume I can still cancel the transfer. It's the lack of a concrete offer from BG that bothers me.

Why not add a further level of possible confusion to the process? Most suppliers start the switching process within the 14 day cooling off period. There are occasions when a cancellation is given late that the transfer goes ahead and the account then has to be re-transferred back to the original supplier.