Please delete my forum account delete delete delete delete delete runabout outside

colsten

masonic said:

ItsComingRome said:

masonic said:

ItsComingRome said:

Deleted_User said:

ItsComingRome said:

Change banks then.

Problem solved.

Yes, I opened a current account with Tesco Bank who have a fully implemented CoP system with the the required optional additional field they call "Nickname". This worked fine, but a month or so ago Tesco notified all customers that all current accounts will be closed by November.

Santander & Halifax could solve their problem by purchasing Tesco's proper implementation of CoP!

And you could solve your problem by using a different bank.

I do have some sympathy for the OP using Tesco and then having that account closed down, although I think that's always a risk with organisations for whom banking is not their primary business. Though opening one more bank account at a significant bank, continuing to use the other bank accounts normally, but funnelling savings account deposits via the new account would make life easier while the nickname feature remains unavailable.

I'm not being flippant by repeatedly saying this, I'm deadly serious.

If an organisation is not doing something you want them to and someone else is, stop doing business with them and do it with someone else.

Moaning on an internet forum will do nothing.

I think we are in complete agreement on what is a productive use of the OP's time. Voting with one's feet and complaining to those who have the power to make things better are the best options for someone who is dissatisfied with an element of customer service.

OP has apparently raised it with the FCA. Who will no doubt imminently request all banks to immediately get working on an enhancement to their systems.

masonic

colsten said:

ItsComingRome said:

Deleted_User said:

ItsComingRome said:

Change banks then.

Problem solved.

Yes, I opened a current account with Tesco Bank who have a fully implemented CoP system with the the required optional additional field they call "Nickname". This worked fine, but a month or so ago Tesco notified all customers that all current accounts will be closed by November.

Santander & Halifax could solve their problem by purchasing Tesco's proper implementation of CoP!

And you could solve your problem by using a different bank.

AFAIK, the choice of banks offering a nickname for payees is limited to the Natwest Group - i.e. Natwest, RBS and Ulster. All three have automatic daily online/app payment limits per person of £5k, with the option to change this yourself to the max £10k.

First Direct offer this, HSBC might too but I can't verify as I don't have an account there at the moment, not sure about Nationwide, but their £10k Faster Payment limit might rule them out anyway. First Direct has an online Faster Payment transaction limit of £49,999.99, HSBC's limit is (or was) £25k.

masonic

colsten said:

masonic said:

ItsComingRome said:

masonic said:

ItsComingRome said:

Deleted_User said:

ItsComingRome said:

Change banks then.

Problem solved.

Yes, I opened a current account with Tesco Bank who have a fully implemented CoP system with the the required optional additional field they call "Nickname". This worked fine, but a month or so ago Tesco notified all customers that all current accounts will be closed by November.

Santander & Halifax could solve their problem by purchasing Tesco's proper implementation of CoP!

And you could solve your problem by using a different bank.

I do have some sympathy for the OP using Tesco and then having that account closed down, although I think that's always a risk with organisations for whom banking is not their primary business. Though opening one more bank account at a significant bank, continuing to use the other bank accounts normally, but funnelling savings account deposits via the new account would make life easier while the nickname feature remains unavailable.

I'm not being flippant by repeatedly saying this, I'm deadly serious.

If an organisation is not doing something you want them to and someone else is, stop doing business with them and do it with someone else.

Moaning on an internet forum will do nothing.

I think we are in complete agreement on what is a productive use of the OP's time. Voting with one's feet and complaining to those who have the power to make things better are the best options for someone who is dissatisfied with an element of customer service.

OP has apparently raised it with the FCA. Who will no doubt imminently request all banks to immediately get working on an enhancement to their systems.

Hmm, ok. Not the bank itself then...

colsten

masonic said:

colsten said:

ItsComingRome said:

Deleted_User said:

ItsComingRome said:

Change banks then.

Problem solved.

Yes, I opened a current account with Tesco Bank who have a fully implemented CoP system with the the required optional additional field they call "Nickname". This worked fine, but a month or so ago Tesco notified all customers that all current accounts will be closed by November.

Santander & Halifax could solve their problem by purchasing Tesco's proper implementation of CoP!

And you could solve your problem by using a different bank.

AFAIK, the choice of banks offering a nickname for payees is limited to the Natwest Group - i.e. Natwest, RBS and Ulster. All three have automatic daily online/app payment limits per person of £5k, with the option to change this yourself to the max £10k.

First Direct offer this, HSBC might too but I can't verify as I don't have an account there at the moment, not sure about Nationwide, but their £10k Faster Payment limit might rule them out anyway. First Direct has an online Faster Payment transaction limit of £49,999.99, HSBC's limit is (or was) £25k.

Yes, HSBC has it too. Shame that neither FD, HSBC nor Natwest can possibly match Santander's cashback, so I'll stay put and keep using the same account naming convention that has served me well ever since I started using online banking 20+ years ago

masonic

Deleted_User said:

masonic said:

colsten said:

OP has apparently raised it with the FCA. Who will no doubt imminently request all banks to immediately get working on an enhancement to their systems.

Hmm, ok. Not the bank itself then...

Yes, of course I have raised it with the banks themselves. Until I mentioned, it to them many frontline staff weren't aware of the problem but, after explaining it, agree with me that it would be a worthwhile improvement and probably assist anti fraud measures. They suggest if sufficient customers requested the enhancement, it's likely that the banks will consider scheduling it in.

FWIW I did suggest it as an enhancement when I was on Halifax live chat a year or two ago.

colsten

Deleted_User said:

 They suggest if sufficient customers requested the enhancement, it's likely that the banks will consider scheduling it in.

So what you really want is to set up a petition that allows people to vote for it if they feel strongly about it. Keep the petition text short  ;-)

EarthBoy

colsten said:

ItsComingRome said:

Deleted_User said:

ItsComingRome said:

Change banks then.

Problem solved.

Yes, I opened a current account with Tesco Bank who have a fully implemented CoP system with the the required optional additional field they call "Nickname". This worked fine, but a month or so ago Tesco notified all customers that all current accounts will be closed by November.

Santander & Halifax could solve their problem by purchasing Tesco's proper implementation of CoP!

And you could solve your problem by using a different bank.

AFAIK, the choice of banks offering a nickname for payees is limited to the Natwest Group

Nationwide and Starling also allow nicknames.

colsten

EarthBoy said:

colsten said:

ItsComingRome said:

Deleted_User said:

ItsComingRome said:

Change banks then.

Problem solved.

Yes, I opened a current account with Tesco Bank who have a fully implemented CoP system with the the required optional additional field they call "Nickname". This worked fine, but a month or so ago Tesco notified all customers that all current accounts will be closed by November.

Santander & Halifax could solve their problem by purchasing Tesco's proper implementation of CoP!

And you could solve your problem by using a different bank.

AFAIK, the choice of banks offering a nickname for payees is limited to the Natwest Group

Nationwide and Starling also allow nicknames.

Crikey, I was well misinformed there! In my defense, I haven't set up new payees with these for some time. Good to know that there's quite a choice for those who need nicknames.

ItsComingRome

Deleted_User said:

ItsComingRome said:

Deleted_User said:

ItsComingRome said:

Change banks then.

Problem solved.

Yes, I opened a current account with Tesco Bank who have a fully implemented CoP system with the the required optional additional field they call "Nickname". This worked fine, but a month or so ago Tesco notified all customers that all current accounts will be closed by November.

Santander & Halifax could solve their problem by purchasing Tesco's proper implementation of CoP!

And you could solve your problem by using a different bank.

I don't think you fully understand that no bank is perfect and they all have good and bad points depending on our individual needs.Your suggestion to abruptly switch from one bank to another will not solve the problem because, while bank 2 may have a feature that my current bank lacks, conversely my current bank will have some feature I want that bank 2 doesn't have. Take a look at this discussion started yesterday by others:

https://forums.moneysavingexpert.com/discussion/6293272

You may start to understand about different banks having different features and none is 100% perfect.

Therefore requesting my bank to add a feature which other customers also want is likely to be more productive. Banks are like any other business: if they find their customers want a specific thing and there are enough of them, and the business has the ability to offer it then they will consider enhancing their service. I have had enough experience of designing computer systems to know that changes take time to implement and can't be served up instantly but at least the bank start planning the new feature.

I didn't misunderstand anything, I'm well aware that different banks have different features, perks and all that jazz.

What I'm saying is that if this is enough of an issue for you to write the equivalent of War and Peace on an Internet forum, that you'd probably be better off switching banks.

pafpcg

Deleted_User said:

masonic said:

colsten said:

OP has apparently raised it with the FCA. Who will no doubt imminently request all banks to immediately get working on an enhancement to their systems.

Hmm, ok. Not the bank itself then...

Yes, of course I have raised it with the banks themselves. Until I mentioned, it to them many frontline staff weren't aware of the problem but, after explaining it, agree with me that it would be a worthwhile improvement and probably assist anti fraud measures. They suggest if sufficient customers requested the enhancement, it's likely that the banks will consider scheduling it in.

With your extensive experience of IT, I'm surprised that you still expect that banks will be prepared to make any changes to their systems other than those mandated by legislation/regulation or which the banks believe will give them a commercial advantage. 

I'll cite two examples to you to give you a flavour of what you'll be up against when you suggest a change that just makes life easier for the customer:

1.  When the TSB division was demerged from Lloyds Banking Group, TSB's systems continued to be operated by LBG.  The cost to TSB was eye-watering - hundreds of millions per year.  Obviously, TSB immediately started to implement plans to create their own system, a process that was accelerated when TSB was acquired by Sabadell which decided that the charges from LBG overrode any caution (even telescoping implementation testing) in the switchover.  I'm sure you can recall the catastrophic failure in TSB's banking service in 2018?  The entirely understandable conservatism within banking IT ("if it ain't broke, don't fix it"), was reinforced at board level by the enormous reputational damage any glitch can cause.

2.  Banking systems are so complex that any change has to be very carefully managed and that, as you'll be aware, is very expensive.  I know to my cost that there's a fault somewhere inside the Santander system that manages the data record which Santander sends to a receiving bank with inter-bank transfers. The fault has been reported to Santander for years and, unless it's been fixed recently, is still there. (The problem is documented in another MSE forum thread about Santander).  I'm convinced that Santander have made a decision that it's cheaper to continue to pay compensation to those customers who fall foul of the fault than to try to fix the fault.

Sorry if it seems I'm being critical, but I subscribe to the same view as those who've suggested that you either find a work-around or vote with your feet.