All inclusive holiday

Lynne011

Yes they booked with different companies.
Does it really matter when sun master knew of this law, the point is they took our money for an all inclusive holiday which we we did not get, their page says all food and drinks day and night, they also did not tell us about restrictions if they had we would not have gone on that holiday!!!!! 

Pollycat

Lynne011 said:

Yes they booked with different companies.
Does it really matter when sun master knew of this law, the point is they took our money for an all inclusive holiday which we we did not get, their page says all food and drinks day and night, they also did not tell us about restrictions if they had we would not have gone on that holiday!!!!! 

Then you can't compare your experience to theirs.

I agree that it's pretty poor but I do think they will rely on this if it does appear on the hotel description on the SunMaster website. 

Note: All stated facilities, amenities and services are at full hotel discretion and may be subject to change and additional measures.

It's not really the hotel's fault as they are only conforming to local laws regarding serving alcohol in AI hotels.

the_lunatic_is_in_my_head

Lynne011 said:

their page says all food and drinks day and night, they also did not tell us about restrictions 

Have you check the durable terms and conditions they gave you by email or on paper? 

If the law was in place before the booking and they failed to mention it then it would be an omission which is classed as misleading.

If the durable information says free drinks and the law didn't come in whilst you was actually there then send a letter before action.

If they still don't pay it won't cost much to file through small claims to see if you have a claim. 

Tokmon

Lynne011 said:

Our point is that sun master still sold us the all inclusive holiday knowing about the drinks restrictions!!! And didn’t inform us, no one that we met in the hotel had been told of the restrictions , it caused quite a lot of upset and meetings with the manager, who just said it’s the law. Most of the people we met have had refunds for drinks they bought, 

I think it's wrong of sun master to not state this on their website at the time of booking and they certainly should have.

But did you not do any research at all before booking like reading reviews or going to the hotels website?
Just remember in future to spend a bit of time researching a holiday before booking because there is so much that can go wrong and the place could have been a run down crack den for all you knew!

Jumblebumble

Aylesbury_Duck said:

Jumblebumble said:

Aylesbury_Duck said:

Consumer rights aside, 6 half pints of lager a day per person would take any one person well above the recommended maximum units per week.  They've tried to do you a favour...

How kind of them
In my next life when I am 12 years old I will be understand why I need another adult to make such decisions for me.

Maybe they could type sentences for you as well 

Or are you on an all-inclusive holiday already? 

You would never catch me on any type of all inclusive holiday or cruise as this is my personal idea of hell.

Aylesbury_Duck

Jumblebumble said:

Aylesbury_Duck said:

Jumblebumble said:

Aylesbury_Duck said:

Consumer rights aside, 6 half pints of lager a day per person would take any one person well above the recommended maximum units per week.  They've tried to do you a favour...

How kind of them
In my next life when I am 12 years old I will be understand why I need another adult to make such decisions for me.

Maybe they could type sentences for you as well 

Or are you on an all-inclusive holiday already? 

You would never catch me on any type of all inclusive holiday or cruise as this is my personal idea of hell.

I feel exactly the same way.  Pontins at sea with a load of over-indulging Brits?  No thanks.