All inclusive holiday

Lynne011

We have complained to sun master, they will not refund us for drinks we bought.their all inclusive page says free delicious food and drinks all day and night,  no mention from them about drink restrictions or the government changing the drinking laws in Mallorca.
nothing at all in terms and conditions 

Pollycat

Grab a screenshot of that page before they change it.

I've just had a quick look at a random hotel in Magaluf (one of the resorts subject to this restriction) on the SunMaster website and it states:

Note: All stated facilities, amenities and services are at full hotel discretion and may be subject to change and additional measures.

Lynne011

What does that mean pollycat

JJ_Egan

It means the hotel can decide and they can change those decisions .

jon81uk

Just looked at some all inclusive hotels in Magaluf on Sun Masters site and they have the following notice
"Travel Between: Jul 12 2021 - Dec 31 2070 From the 17th January 2020, there was a Decree Law passed in the Balearics that All Inclusive is subject to restrictions of 3 alcoholic drinks per person ,which is normally beer or wine during lunch and dinner only.  Alcoholic drinks will be continued to be served throughout the day, however there will be a charge for this service."

Not sure why they only added this on the 12th July....

Lynne011

We arrived on 11 July, so do we have a claim or not for a refund on drinks bought ?? 

JJ_Egan

Maybe for the 11th but not for days after as that was the law .

Pollycat

I think it might be SunMaster's get-out-of-jail card - unfortunately.

Which hotel did you stay in?

Given jon81uk's post about what it says on some of the hotels on SunMaster website about drinks limitation, you could possibly argue that your hotel should have the same disclaimer and if it doesn't have that, your case of mis-sold holiday may have more weight.

I wonder if they didn't know about this and have had similar complaints to the OP.

jon81uk said:

Just looked at some all inclusive hotels in Magaluf on Sun Masters site and they have the following notice
"Travel Between: Jul 12 2021 - Dec 31 2070 From the 17th January 2020, there was a Decree Law passed in the Balearics that All Inclusive is subject to restrictions of 3 alcoholic drinks per person ,which is normally beer or wine during lunch and dinner only.  Alcoholic drinks will be continued to be served throughout the day, however there will be a charge for this service."

Not sure why they only added this on the 12th July....

Lynne011

Blue sea costa Verdi 

Aylesbury_Duck

Jumblebumble said:

Aylesbury_Duck said:

Consumer rights aside, 6 half pints of lager a day per person would take any one person well above the recommended maximum units per week.  They've tried to do you a favour...

How kind of them
In my next life when I am 12 years old I will be understand why I need another adult to make such decisions for me.

Maybe they could type sentences for you as well 

Or are you on an all-inclusive holiday already?