Erroneous transfer nightmare

Reed_Richards

I have read your comments and they are not completely clear to me.  Are you completely sure that both your electricity and gas were with npower when you moved in?  Have you got the final bill for gas from npower to prove it?  If so, what is the end date for this final bill?  Does that correspond to the start date that So are trying to bill you from?     

migtyg81

Reed_Richards said:

I have read your comments and they are not completely clear to me.  Are you completely sure that both your electricity and gas were with npower when you moved in?  Have you got the final bill for gas from npower to prove it?  If so, what is the end date for this final bill?  Does that correspond to the start date that So are trying to bill you from?     

Why you are not clear about my explanation/comments let me knw pls.

Yes i had final invoice from npower but soenergy wont share any details of the owner so i dont know what dates they hold. All they have requested is at the moment prove that i m owner and occupy the property. 

Reed_Richards

So to summarise

• When you moved in nPower was the incumbent supplier for both electricity and gas.
• You applied to switch both electricity and gas to BG and paid your final bill for both to nPower.
• Electricity was switched as intended but somehow gas ended up with So Energy instead of BG.
• Moreover the So Energy account is in a different name.
• And it took you some 20 months to realise that the gas transfer had not gone as intended.

Is that correct?

migtyg81

Reed_Richards said:

So to summarise

• When you moved in nPower was the incumbent supplier for both electricity and gas.
• You applied to switch both electricity and gas to BG and paid your final bill for both to nPower.
• Electricity was switched as intended but somehow gas ended up with So Energy instead of BG.
• Moreover the So Energy account is in a different name.
• And it took you some 20 months to realise that the gas transfer had not gone as intended.

Is that correct?

yes it is

Yes it is

Reed_Richards

This is a mystery that is difficult to fathom.  The only thing I can think of to explain it is that you made the transfer from Npower via some third party that accidentally confused your transfer of gas to BG with somebody else's transfer to So Energy.  If so then you have cause for complaint with whatever third party made the transfer on your behalf.

But you will still have to pay for the gas you have used since you left Npower.  Since your gas meter is registered with So then that is the company you will have to pay.  They seem surprisingly reluctant to acknowledge you as the occupier, given that nobody can have ever paid them for the gas you have used.     

[Deleted User]

Erroneous transfers do happen, and there are a number of reasons why this is the case. The bit that I am struggling with is why the OP failed to notice that there was no BG bill for gas. Whether or not the regulations on erroneous transfers are relevant is somewhat academic. The gas that has been used with So is, I assume, being paid for by A N Other. The simplest way of resolving this issue is to provide So with the confirmation that it requires which should enable them to confirm ownership and the date when the OP took over responsibility for the property. I am not sure that I understand the reluctance to disclose Title Deeds.

In my opinion, there is no case here for BackBilling. Firstly, So was unaware of the correct owner of the property and, secondly, had BG taken over the gas supply there is a requirement on the consumer to request a statement. BackBilling wasn’t brought in so that consumers could just sit back and hope that the supplier wouldn’t notice that a particular supply wasn’t being billed.

It would be interesting to know what the monthly DD payment is for this particular BG account? If the DD was set correctly then there should be a large balance.

Reed_Richards

[Deleted User] said:

Erroneous transfers do happen, and there are a number of reasons why this is the case....The gas that has been used with So is, I assume, being paid for by A N Other.... 

So somewhere else there is some A N Other who thinks they moved to So Energy some 20 months ago, has been paying bills but has not been concerned that they have not received any mailings nor noticed that their gas supply is actually with some other company who presumably they are paying also?    

[Deleted User]

Reed_Richards said:

[Deleted User] said:

Erroneous transfers do happen, and there are a number of reasons why this is the case....The gas that has been used with So is, I assume, being paid for by A N Other.... 

So somewhere else there is some A N Other who thinks they moved to So Energy some 20 months ago, has been paying bills but has not been concerned that they have not received any mailings nor noticed that their gas supply is actually with some other company who presumably they are paying also?    

The other person might have been managing their account online or like the OP may have taken no interest in their energy charges. A lot of people think that life is too short to be bothered with such things. Trying to unravel a Gordian knot without all the information to hand is tricky. For example, are the MPRN; meter serial number and address properly linked? New build properties often get mixed up and it can years to resolve. If it is just the name that is wrong on the account, and the OP is not paying So then it would seem that someone is or, by now, letters would have been sent - albeit, to the wrong person but at the OP's address threatening debt recovery action/cut off of supply.

FWiW, i moved into a new build just over three years ago and there was a mix up between plot numbers and addresses. The MPAN/MPRNs and meter serial numbers were correct but the property addresses were not. It took 6 months to resolve and we were all with the same supplier!

Having read the thread again, I do not think that this is an erroneous transfer of supply. By all accounts, BG never took over the gas supply: if they had, they would have been a Final Bill when the supply was 'grabbed' by So. By all accounts, the OP has never paid BG for gas.

migtyg81

No have paid for gas to SO and they've never send any threatening letters to my property even in different name seems like all correspondence is online.

so your expert opinion is its my responsibility and so supplied property( dies not matter whom) and I should provide title deed to prove the occupancy and pay all of the outstanding balance??? 

Reed_Richards

You know what the say: "Ignorance is no defence ...".  Having not paid for gas for 20 months and not done anything about it (because you had not realised it) then you will need to pay for the gas used from the time you left Npower.  Whether that is the same as the outstanding balance remains to be seen.