Erroneous transfer nightmare

TheMilkmansDad

• Who's name was the bill in - previous owner/tenant?

• If they supplied the previous owner/tenant then the onus was on you to register with them once you moved in to set up an account. Once set up you can apply to transfer to supplier of choice.

• If you didn't register - how would you expect them to contact you exactly?

You are liable for the energy you've used. How did you manage to get set up with British Gas? who actually is your supplier - https://www.findmysupplier.energy/webapp/index.html 

dogshome

Check the Gas supplier by Googling "Who supplies my Gas", and to be on the safe side also Google "Who supplies my Electricity

If it turns out that SO supplies the gas, then certainly  provide them with evidence of residency. a copy of the Council Tax bill should suffice.

You have the gas reading from when you moved in, so also send them a copy of that and the date you moved in

.

Also notify BG of the situation as the upside is that BG have to return all the monies you have paid to them for Gas since moving in. and it's likely that BG's tariff is higher than SO's, so you will get more back than you owe to SO

Back-Billing is a non-starter as I'm afraid it's up to the new resident to establish who the current Energy suppliers are at the new property, which is fair because if the new occupier does not tell them, they have no other way of knowing

migtyg81

dogshome said:

Check the Gas supplier by Googling "Who supplies my Gas", and to be on the safe side also Google "Who supplies my Electricity

If it turns out that SO supplies the gas, then certainly  provide them with evidence of residency. a copy of the Council Tax bill should suffice.

You have the gas reading from when you moved in, so also send them a copy of that and the date you moved in

.

Also notify BG of the situation as the upside is that BG have to return all the monies you have paid to them for Gas since moving in. and it's likely that BG's tariff is higher than SO's, so you will get more back than you owe to SO

Back-Billing is a non-starter as I'm afraid it's up to the new resident to establish who the current Energy suppliers are at the new property, which is fair because if the new occupier does not tell them, they have no other way of knowing

Check the Gas supplier by Googling "Who supplies my Gas", and to be on the safe side also Google "Who supplies my Electricity

Elec- bgas gas - so

If it turns out that SO supplies the gas, then certainly  provide them with evidence of residency. a copy of the Council Tax bill should suffice.

Ok

You have the gas reading from when you moved in, so also send them a copy of that and the date you moved in

I've a meter photo with date stamp

.

Also notify BG of the situation as the upside is that BG have to return all the monies you have paid to them for Gas since moving in. and it's likely that BG's tariff is higher than SO's, so you will get more back than you owe to SO


bgas dd if for elec usage I've spoken to customer service. For some reason gas was never moved over and another elec account in a different name was created with so??

Back-Billing is a non-starter as I'm afraid it's up to the new resident to establish who the current Energy suppliers are at the new property, which is fair because if the new occupier does not tell them, they have no other way of knowing

but this is what i did i did online switch fir gas/elec set up dd as well, why would so takeover with different name

brewerdave

migtyg81 said:

dogshome said:

Check the Gas supplier by Googling "Who supplies my Gas", and to be on the safe side also Google "Who supplies my Electricity

If it turns out that SO supplies the gas, then certainly  provide them with evidence of residency. a copy of the Council Tax bill should suffice.

You have the gas reading from when you moved in, so also send them a copy of that and the date you moved in

.

Also notify BG of the situation as the upside is that BG have to return all the monies you have paid to them for Gas since moving in. and it's likely that BG's tariff is higher than SO's, so you will get more back than you owe to SO

Back-Billing is a non-starter as I'm afraid it's up to the new resident to establish who the current Energy suppliers are at the new property, which is fair because if the new occupier does not tell them, they have no other way of knowing

Check the Gas supplier by Googling "Who supplies my Gas", and to be on the safe side also Google "Who supplies my Electricity

Elec- bgas gas - so

but this is what i did i did online switch fir gas/elec set up dd as well, why would so takeover with different name

So Energy had an account with the owner/tenant before you - presumably they didn't tell So that they were leaving and you didn't tell So you were the new owner - the account therefore is still open for the previous named owner/tenant - they need to close that account and open one for you. Once opened you can switch to BG (or anyone else) - but you will owe So Energy for gas from the date of occupation to a future switch date.

migtyg81

brewerdave said:

migtyg81 said:

dogshome said:

Check the Gas supplier by Googling "Who supplies my Gas", and to be on the safe side also Google "Who supplies my Electricity

If it turns out that SO supplies the gas, then certainly  provide them with evidence of residency. a copy of the Council Tax bill should suffice.

You have the gas reading from when you moved in, so also send them a copy of that and the date you moved in

.

Also notify BG of the situation as the upside is that BG have to return all the monies you have paid to them for Gas since moving in. and it's likely that BG's tariff is higher than SO's, so you will get more back than you owe to SO

Back-Billing is a non-starter as I'm afraid it's up to the new resident to establish who the current Energy suppliers are at the new property, which is fair because if the new occupier does not tell them, they have no other way of knowing

Check the Gas supplier by Googling "Who supplies my Gas", and to be on the safe side also Google "Who supplies my Electricity

Elec- bgas gas - so

but this is what i did i did online switch fir gas/elec set up dd as well, why would so takeover with different name

So Energy had an account with the owner/tenant before you - presumably they didn't tell So that they were leaving and you didn't tell So you were the new owner - the account therefore is still open for the previous named owner/tenant - they need to close that account and open one for you. Once opened you can switch to BG (or anyone else) - but you will owe So Energy for gas from the date of occupation to a future switch date.

Hi thanks sorry i think not very clear, when i took over property it was npower, then one  supply (e) moved to bgas in my name  whereas ive requested both accounts(online switch tool) but for some reason the second directly moved to so(g) initially bgas told me gas/elec take different times to move and since then ive never enquired about move 

Robin9

migtyg81 said:

Also what are my options now I know its my error as well I did not picked this early and took so long, however never received any bills from so in my name as they have online account for wrong name.

What's done is done - what you need to do is to get it on an even keel.  And then move on.

Do whatever So wants and become their customer.  So would have been cheaper than BG -hopefully there was no carry over from nPower.

You said above that you did not pick this up early - never noticed the wrong DD'S ?

migtyg81

Robin9 said:

migtyg81 said:

Also what are my options now I know its my error as well I did not picked this early and took so long, however never received any bills from so in my name as they have online account for wrong name.

What's done is done - what you need to do is to get it on an even keel.  And then move on.

Do whatever So wants and become their customer.  So would have been cheaper than BG -hopefully there was no carry over from nPower.

You said above that you did not pick this up early - never noticed the wrong DD'S ?

My gas consumption is low (heaters) mainly for cooking and dd was set high never noticed also was out of country majority if time and then covid struck. But so is hesitating to close Mr xyzs acs until i prove ownership. Mr xyz is not the previous owner/occupier. I realised his name when Ive tried to switch and gas was objected and received so energy objection letter in that name to pay dues before switch. 

I have never received invoice in my name and never asked so to takeover, i will send council bill to prove ownership surely

- they should only backdate billing in my name for 12 months and billing code should apply.

- also i didn't find any ofgem docs stating after 12 months erronious transfer cannot happen or is so energy making this ruleup?

Robin9

Going back 21 months.  Not that it really matters.

Can you confirm 1) on moving in you gave readings to nPower and became their customer
2) you then contacted BG and switched both Gas and Electric to them
3) You got final accounts from Power for both GAS and ELECTRIC
4) Whenever the erroneous transfer took place you would have got a "sorry you are leaving us" from either nPower or NG
5) Then (for the gas) you would have got a final bill from either nPower or BG

migtyg81

Robin9 said:

Going back 21 months.  Not that it really matters.

Can you confirm 1) on moving in you gave readings to nPower and became their customer
- yes i did
2) you then contacted BG and switched both Gas and Electric to them
- yes i did

3) You got final accounts from -
 - Power for both GAS and ELECTRIC
yes

4) Whenever the erroneous transfer took place you would have got a "sorry you are leaving us" from either nPower or NG

-At this point i was with BG and electric stayed with BG, BG never took over and new account was created for Gas with SO with xyz name.

5) Then (for the gas) you would have got a final bill from either nPower or BG

- From npower yes 

Pls read my comments

migtyg81

Pls read my comment and also clarify is there any rule related to erroneous transfer valid for 12 months only(just for my understanding).

Going back 21 months.  Not that it really matters.

Can you confirm 1) on moving in you gave readings to nPower and became their customer
- yes i did
2) you then contacted BG and switched both Gas and Electric to them
- yes i did

3) You got final accounts from -
 - Power for both GAS and ELECTRIC
yes

4) Whenever the erroneous transfer took place you would have got a "sorry you are leaving us" from either nPower or NG

-At this point i was with BG and electric stayed with BG, BG never took over and new account was created for Gas with SO with xyz name.

5) Then (for the gas) you would have got a final bill from either nPower or BG

- From npower yes