Paper Roll Tickets not valid at Euston

154 Posts

I was stopped exiting the Underground on my final exit of a journey yesterday by Euston Underground staff. Their reason was '' We do not accept Paper Roll Tickets sold by on train staff'' The ticket was valid to use the undergound through London as I'd asked the conductor to sell my one that would.
Every barrier that had QR code scanners accepted the ticket on Saturday on my journey to and every gateline assistant accepted it their and back. It was only the Underground staff member that initally refused exit at London Euston Underground. She let me through as I explained that I cannot buy card tickets off conductors and this is the case for most stations on my home route(And even the Conductors aren't walking the trains to sell tickets anyhow)
Is this rule of ''Not accepting Paper Roll Tickets true? Is she misinformed or unaware?
If its true how is it fair that you cannot use the only option of ticket if you travel on the day from an unstaffed station without a TVM?
The ticket I had is exactly the same as a Mobile Ticket with the QR Code I'd guss you'd need to ask the gateline assistants to allow you through for those to.
If shes correct then what are the TOC's up to selling tickets in a format that cannot be used on a service?
Every barrier that had QR code scanners accepted the ticket on Saturday on my journey to and every gateline assistant accepted it their and back. It was only the Underground staff member that initally refused exit at London Euston Underground. She let me through as I explained that I cannot buy card tickets off conductors and this is the case for most stations on my home route(And even the Conductors aren't walking the trains to sell tickets anyhow)
Is this rule of ''Not accepting Paper Roll Tickets true? Is she misinformed or unaware?
If its true how is it fair that you cannot use the only option of ticket if you travel on the day from an unstaffed station without a TVM?
The ticket I had is exactly the same as a Mobile Ticket with the QR Code I'd guss you'd need to ask the gateline assistants to allow you through for those to.
If shes correct then what are the TOC's up to selling tickets in a format that cannot be used on a service?
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Replies
The conductor who sold you the ticket should not have done so.
Every gate assistant allowed me through only Euston refused until I wouldn't accept there silly reasons and why is the Railway unique in blaming the customer for what is the Railways problem?
TOC and TFL have cocked it up by not agreeing together on a format yet its the passenger who pays and gets held up.
Every gate assistant allowed me through only Euston refused until I wouldn't accept there silly reasons and why is the Railway unique in blaming the customer for what is the Railways problem?
TOC and TFL have cocked it up by not agreeing together on a format yet its the passenger who pays and gets held up.
So if you live in an area where your first point of purchase is the conductor or buying online and downloading a ticket to your phone(the tickets both are Barcoded/QR) you cannot use the barriers efficiently in London and you risk having to argue with a barrier operator each and every time you exit and enter a tube station.
The only other is to wait and hope you get enough time to use a TVM/Ticket office at a staffed station that's quiet enough and a guard who'll hold the train up while you collect. Or use the post which means planning at least five days in advance. Or even drive 30 miles to collect from your nearest staffed station.
What a great example of a modern transport system into what's supposed to be one of the most innovative capitals of the world.
The attitude of TOCs and TFL is that the passenger is always at fault for not having the correct tickets when this is entirely of their making. They make fares as complicated as they do and restrict travel it puts people off. Other countries make it as easy as possible and aren't on the lookout for mistakes over providing a service.
Equally - London Transport could make the decision to not accept Paper Roll tickets - but there's then some obligation for them to make this clear to TOC.
However, if the ticket is valid for use on the Underground, but just not readable by that model of gate - the problem is the gateline staff not understanding this.
I hadn't any choice but to buy off the Avanti Guard due to there not being a TVM at my local, no guard waking through on TFW(They also use Paper Roll) services, and not enough time to get a card ticket on the way.
But the alternative for passengers in my position is an online ticket, but Websites will not sell it in E-Ticket for through London journeys, you can have it posted if you know far enough in advance that your travelling.
I think it's discriminatory for those who live outside a reasonable travelling distance of a ticket office. And goes against the ethos of encouraging more on to trains, speed up passage through the Underground and using less paper.
The question is still whether TfL accept a paper roll ticket or not.
If they do - then the gateline staff are at fault. You can raise this with TfL.
If they don't - than as James said in the first reply - the ToC is at fault for selling you an invalid ticket. Maybe inadvertently but raise it with them.