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ESA50 contact - found !

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[Deleted User]
[Deleted User] Posts: 0 Newbie
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edited 5 August 2021 at 1:51PM in Disability money matters
Anyone trying to obtain an update towards an ESA50 submission might be interested in reading https://www.chdauk.co.uk/contact-us
I emailed ESA from it -  and obtained an almost instant response !



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  • CosmoChic
    CosmoChic Posts: 64 Forumite
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    Did the response answer your query or was it a *holding* response saying it would be looked into?  
  • poppy12345
    poppy12345 Posts: 18,273 Forumite
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    edited 5 August 2021 at 4:55PM
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    Anyone trying to obtain an update towards an ESA50 submission might be interested in reading https://www.chdauk.co.uk/contact-us
    I emailed ESA from it -  and obtained an almost instant response !



    This link was given to you in a previous thread of yours. I would also expect the "almost instant response" to be an auto generated email and it's not an email address for ESA (DWP) it's an email address for the Health Assessment Advisory Service, which have nothing to do with ESA.

  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    First Post Name Dropper Photogenic
    edited 6 August 2021 at 9:18AM
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    Anyone trying to obtain an update towards an ESA50 submission might be interested in reading https://www.chdauk.co.uk/contact-us
    I emailed ESA from it -  and obtained an almost instant response !



    This link was given to you in a previous thread of yours. I would also expect the "almost instant response" to be an auto generated email and it's not an email address for ESA (DWP) it's an email address for the Health Assessment Advisory Service, which have nothing to do with ESA.


    I was given this email by JCP in response to a request for an update (I sent in my ESA50 two weeks ago and have still heard absolutely nothing) - it's a good job that my claim was NI Credits only and not a ESA payment claim.
    Are you saying that they will be unable to give me an update ?

    "Your ESA50 has been received by the Centre for Health and Disability Assessments.  If you need to contact them, their contact details are:

    customer-relations@chdauk.co.uk

    0800 288 8777

    Customer Relations Team
    Health Assessment Advisory Service
    Room 4E04, Quarry House, Quarry Hill, Leeds LS2 7UA"


  • poppy12345
    poppy12345 Posts: 18,273 Forumite
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    edited 6 August 2021 at 3:33PM
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    I never said they won't be able to update you. What i said was, that you didn't email ESA as you stated you did. 
    I can tell you that there's huge backlogs for assessments at the moment and you could potentially be waiting many months. You only sent your form 2 weeks ago and that's no time at all to be waiting.
    If your ESA claim was payments then you would be receiving £74.70 per week, which is assessment rate and is payable for a minimum of 13 weeks. If placed into the Support Group once a decision's made the extra money isnt' payable until week 14 of your claim. If it takes longer (and more often than not, it does) then the extra money is backdated.
    In the meantime while you wait, you should at least try to put it out of your mind and think about something else.
    Also to add that you should expect an assessment because most people have them. It will either be telephone or face to face. Once an appointment becomes available they will contact you.
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
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    edited 6 August 2021 at 4:19PM
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    I never said they won't be able to update you. What i said was, that you didn't email ESA as you stated you did. 
    I can tell you that there's huge backlogs for assessments at the moment and you could potentially be waiting many months. You only sent your form 2 weeks ago and that's no time at all to be waiting.
    If your ESA claim was payments then you would be receiving £74.70 per week, which is assessment rate and is payable for a minimum of 13 weeks. If placed into the Support Group once a decision's made the extra money isnt' payable until week 14 of your claim. If it takes longer (and more often than not, it does) then the extra money is backdated.
    In the meantime while you wait, you should at least try to put it out of your mind and think about something else.
    Also to add that you should expect an assessment because most people have them. It will either be telephone or face to face. Once an appointment becomes available they will contact you.
    An actual response from CHDA !

    "Thank you for your email

    I can confirm that your ESA50 questionaire has being received.

     This has now being reviewed by a Healthcare Professional on 5th August and we have provided advice to DWP.

    Your file will now been returned to a DWP Decision Maker, who will be in touch in due course.

    I hope this information is of some help."

    So CHDA do not make the decision - that is down to DWP

    What, exactly is the role of CHDA ?

     





  • Muttleythefrog
    Muttleythefrog Posts: 19,892 Forumite
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    edited 6 August 2021 at 5:21PM
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    I never said they won't be able to update you. What i said was, that you didn't email ESA as you stated you did. 
    I can tell you that there's huge backlogs for assessments at the moment and you could potentially be waiting many months. You only sent your form 2 weeks ago and that's no time at all to be waiting.
    If your ESA claim was payments then you would be receiving £74.70 per week, which is assessment rate and is payable for a minimum of 13 weeks. If placed into the Support Group once a decision's made the extra money isnt' payable until week 14 of your claim. If it takes longer (and more often than not, it does) then the extra money is backdated.
    In the meantime while you wait, you should at least try to put it out of your mind and think about something else.
    Also to add that you should expect an assessment because most people have them. It will either be telephone or face to face. Once an appointment becomes available they will contact you.
    An actual response from CHDA !

    "Thank you for your email

    I can confirm that your ESA50 questionaire has being received.

     This has now being reviewed by a Healthcare Professional on 5th August and we have provided advice to DWP.

    Your file will now been returned to a DWP Decision Maker, who will be in touch in due course.

    I hope this information is of some help."

    So CHDA do not make the decision - that is down to DWP

    What, exactly is the role of CHDA ?

     





    To provide advice to the DWP.. in the form of report (from assessment in person or paper based etc) typically regarding disabilities in relation to the Work Capability Assessment... usually the default advice used to take decision.

    In this case it sounds like they're providing advice based on paperwork supplied...likely, but no guarantee, an in person assessment won't be required for a decision by DWP to be made.

    Refer https://www.chdauk.co.uk/partnership-dwp
    "Do not attribute to conspiracy what can adequately be explained by incompetence" - rogerblack
  • poppy12345
    poppy12345 Posts: 18,273 Forumite
    First Anniversary First Post Name Dropper
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    I never said they won't be able to update you. What i said was, that you didn't email ESA as you stated you did. 
    I can tell you that there's huge backlogs for assessments at the moment and you could potentially be waiting many months. You only sent your form 2 weeks ago and that's no time at all to be waiting.
    If your ESA claim was payments then you would be receiving £74.70 per week, which is assessment rate and is payable for a minimum of 13 weeks. If placed into the Support Group once a decision's made the extra money isnt' payable until week 14 of your claim. If it takes longer (and more often than not, it does) then the extra money is backdated.
    In the meantime while you wait, you should at least try to put it out of your mind and think about something else.
    Also to add that you should expect an assessment because most people have them. It will either be telephone or face to face. Once an appointment becomes available they will contact you.

    So CHDA do not make the decision - that is down to DWP

    What, exactly is the role of CHDA ?



    Just like PIP, the health assessment providers do not make decisions. They gather evidence, write a report and return it to DWP. The report is then part of the evidence, which a decision maker looks at and makes a decision.

  • [Deleted User]
    Options
    I never said they won't be able to update you. What i said was, that you didn't email ESA as you stated you did. 
    I can tell you that there's huge backlogs for assessments at the moment and you could potentially be waiting many months. You only sent your form 2 weeks ago and that's no time at all to be waiting.
    If your ESA claim was payments then you would be receiving £74.70 per week, which is assessment rate and is payable for a minimum of 13 weeks. If placed into the Support Group once a decision's made the extra money isnt' payable until week 14 of your claim. If it takes longer (and more often than not, it does) then the extra money is backdated.
    In the meantime while you wait, you should at least try to put it out of your mind and think about something else.
    Also to add that you should expect an assessment because most people have them. It will either be telephone or face to face. Once an appointment becomes available they will contact you.

    So CHDA do not make the decision - that is down to DWP

    What, exactly is the role of CHDA ?



    Just like PIP, the health assessment providers do not make decisions. They gather evidence, write a report and return it to DWP. The report is then part of the evidence, which a decision maker looks at and makes a decision.


    So what do CHDA do ?
    Are they an admin company - who's role is to sort post ?
  • Muttleythefrog
    Muttleythefrog Posts: 19,892 Forumite
    First Anniversary Name Dropper First Post
    edited 7 August 2021 at 11:49AM
    Options
    I never said they won't be able to update you. What i said was, that you didn't email ESA as you stated you did. 
    I can tell you that there's huge backlogs for assessments at the moment and you could potentially be waiting many months. You only sent your form 2 weeks ago and that's no time at all to be waiting.
    If your ESA claim was payments then you would be receiving £74.70 per week, which is assessment rate and is payable for a minimum of 13 weeks. If placed into the Support Group once a decision's made the extra money isnt' payable until week 14 of your claim. If it takes longer (and more often than not, it does) then the extra money is backdated.
    In the meantime while you wait, you should at least try to put it out of your mind and think about something else.
    Also to add that you should expect an assessment because most people have them. It will either be telephone or face to face. Once an appointment becomes available they will contact you.

    So CHDA do not make the decision - that is down to DWP

    What, exactly is the role of CHDA ?



    Just like PIP, the health assessment providers do not make decisions. They gather evidence, write a report and return it to DWP. The report is then part of the evidence, which a decision maker looks at and makes a decision.


    So what do CHDA do ?
    Are they an admin company - who's role is to sort post ?
    They're a private company under contract to provide assessments to the DWP. They employ the medical professionals and conduct the 'independent' assessments in person or otherwise. I provided link above which documents the answer to your question. A cynic may argue that their role is otherwise as the excuse for DWP Decision Makers to take easy decisions that are often flawed. 

    As you've found they can be responsive to queries regarding their role in the process - such as giving basic updates on their progress in relation to assessing claimants. But they do not take the decision on entitlement and so the likely last update you will get if requesting information is that they've returned the file back to the DWP with their advice (as in your case). It is likely they've sent their report (unless they've found some barrier to providing assessment advice) which you should be able get a copy of from DWP (use ESA number on DWP ESA letters)... ESA85 if you had a 'proper assessment' or ESA85A if you had a paper based one.

    As above.... they provide the same role as the 'independent' private companies that operate for the DWP regarding PIP.

    Refer https://www.chdauk.co.uk/partnership-dwp
    "Do not attribute to conspiracy what can adequately be explained by incompetence" - rogerblack
  • poppy12345
    poppy12345 Posts: 18,273 Forumite
    First Anniversary First Post Name Dropper
    Options
    I never said they won't be able to update you. What i said was, that you didn't email ESA as you stated you did. 
    I can tell you that there's huge backlogs for assessments at the moment and you could potentially be waiting many months. You only sent your form 2 weeks ago and that's no time at all to be waiting.
    If your ESA claim was payments then you would be receiving £74.70 per week, which is assessment rate and is payable for a minimum of 13 weeks. If placed into the Support Group once a decision's made the extra money isnt' payable until week 14 of your claim. If it takes longer (and more often than not, it does) then the extra money is backdated.
    In the meantime while you wait, you should at least try to put it out of your mind and think about something else.
    Also to add that you should expect an assessment because most people have them. It will either be telephone or face to face. Once an appointment becomes available they will contact you.

    So CHDA do not make the decision - that is down to DWP

    What, exactly is the role of CHDA ?



    Just like PIP, the health assessment providers do not make decisions. They gather evidence, write a report and return it to DWP. The report is then part of the evidence, which a decision maker looks at and makes a decision.


    So what do CHDA do ?
    Are they an admin company - who's role is to sort post ?

    It would be helpful if you read the link that was posted, this would give you all the information you need.
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