This EON *NEXT*

Meatballs

Sea_Shell said:

Meatballs said:

Sea_Shell said:

Meatballs said:

Told me it could be up to 6 weeks before smart readings start coming through. What a joke 😅

During that time, is there an option to submit manual readings to the new platform?   Just to keep on top of things.

Yes, except they expect a day and night reading for electricity, but I can only get a total reading from my smart meter as the 'general' menu I'm meant to have has disappeared leaving me only the network engineer menu. 

It's already on the DCC systems so there's no good reason a transfer couldn't be quick and seamless except the whole smart metering and  support by companies is abysmal.

Do they need both readings because you're on Economy 7?   

The meter appears to be setup for Eco7 but I'm not on Eco7 and the house has mains gas since it was built so I dont believe it ever was. 

[Deleted User]

Meatballs said:

Sea_Shell said:

Meatballs said:

Told me it could be up to 6 weeks before smart readings start coming through. What a joke 😅

During that time, is there an option to submit manual readings to the new platform?   Just to keep on top 

It's already on the DCC systems so there's no good reason a transfer couldn't be quick and seamless except the whole smart metering and  support by companies is abysmal.

The principle behind smart metering is ‘one meter: one supplier’. The DCC does not have access to your meter data. To access data post a switch, the gaining supplier has to takeover control of your meter by sending out an encrypted security certificate. The supplier can then pull data from the meter.

I switched my gas supply from Octopus to Zog three months ago. I got an email from Zog on the day of the transfer to confirm that it had a validated smart meter reading. I was emailed a Final Statement by Octopus a day later. The 6 weeks is the administrative time that some suppliers allow for to set up the customer account. A number of suppliers wait until all the industry data flows have been completed and the National database has been updated.

Meatballs

[Deleted User] said:

Meatballs said:

Sea_Shell said:

Meatballs said:

Told me it could be up to 6 weeks before smart readings start coming through. What a joke 😅

During that time, is there an option to submit manual readings to the new platform?   Just to keep on top 

It's already on the DCC systems so there's no good reason a transfer couldn't be quick and seamless except the whole smart metering and  support by companies is abysmal.

The principle behind smart metering is ‘one meter: one supplier’. The DCC does not have access to your meter data. To access data post a switch, the gaining supplier has to takeover control of your meter by sending out an encrypted security certificate. The supplier can then pull data from the meter.

I switched my gas supply from Octopus to Zog three months ago. I got an email from Zog on the day of the transfer to confirm that it had a validated smart meter reading. I was emailed a Final Statement by Octopus a day later. The 6 weeks is the administrative time that some suppliers allow for to set up the customer account. A number of suppliers wait until all the industry data flows have been completed and the National database has been updated.

Zog certainly seem more switched on than an 'internal' transfer between Eon and Eon Next.  

If they actually treated their customers like adults and explained the above reasons that'd be acceptable, even if taking 6 weeks to update electronic records is daft in this day and age. 

MWT

Meatballs said:

Zog certainly seem more switched on than an 'internal' transfer between Eon and Eon Next.  

It isn't really just an internal transfer as the move is from their own legacy systems to the Kraken platform supplied by Octopus, so it is closer to a switch to a new provider with all that entails. 

Sea_Shell

As long as they keep my fixed rate E.on deal until it expires in April 22, I don't care how long it takes!!!!  (within reason)

Meatballs

Sea_Shell said:

As long as they keep my fixed rate E.on deal until it expires in April 22, I don't care how long it takes!!!!  (within reason)

Hah I'm fixed until then too. I really want to switch to octopus as had solar and EV since I fixed though...

Sea_Shell

Our account has now moved, new log on created.

Account appears to be in order, and as expected.

We'll just wait and see if the smart meter sends it's readings at the end of the month, and when the first new bill is available.

[Deleted User]

DerwentMailman said:

So in summary nothing bad to report after I transferred to them. 

Just to add about my experience with Eon-Next a little later.

There was a difference in the opening electricity read from the one that I provided to them at Supplier Switch Date +4 days (due to the wrong old meter details being used/transferred from Bulb) but still within the 5 day window.  Basically the last regular  meter read given to Bulb at SSD - 7 days was the one used for the CoS reading.  At least both old and new suppliers used this read so I was not double charged.

I received my first full statement a couple of days ago and wanted to query why my submitted opening electricity read was not used.  I phoned Eon-Next yesterday at 9am and was pleasantly surprised to get through straightaway.  I did have a moan about the fact that it was up to the new supplier to forward a valid CoS reading to their DC for validation and for the DC to then pass a validated reading back to old and new suppliers via industry data flows.  I could not get them to dispute the reading used (nor did I expect them to) as it was only 53 kWh out.  I suspect that the initial foul up with the meter was ultimately responsible.  Who knows water under the bridge and all that. 

However the upshot of it was that Eon gave me a goodwill payment of £10 ('Customer Service Gesture') which was immediately credited to my online account.   

[Deleted User]

DerwentMailman said:

DerwentMailman said:

So in summary nothing bad to report after I transferred to them. 

Just to add about my experience with Eon-Next a little later.

There was a difference in the opening electricity read from the one that I provided to them at Supplier Switch Date +4 days (due to the wrong old meter details being used/transferred from Bulb) but still within the 5 day window.  Basically the last regular  meter read given to Bulb at SSD - 7 days was the one used for the CoS reading.  At least both old and new suppliers used this read so I was not double charged.

I received my first full statement a couple of days ago and wanted to query why my submitted opening electricity read was not used.  I phoned Eon-Next yesterday at 9am and was pleasantly surprised to get through straightaway.  I did have a moan about the fact that it was up to the new supplier to forward a valid CoS reading to their DC for validation and for the DC to then pass a validated reading back to old and new suppliers via industry data flows.  I could not get them to dispute the reading used (nor did I expect them to) as it was only 53 kWh out.  I suspect that the initial foul up with the meter was ultimately responsible.  Who knows water under the bridge and all that. 

However the upshot of it was that Eon gave me a goodwill payment of £10 ('Customer Service Gesture') which was immediately credited to my online account.   

The accuracy of the validated reading depends to a large extent on the frequency of past readings and the period between the last validated reading and your switch date. 53kWhs is within industry acceptable switching norms. Bear in mind that the cost to you is solely the difference in kWhs (actual meter reading -opening reading prices) * 53  It is often the case, that overpaying the old supplier can save the consumer money. The new supplier will only charge for units accrued after the opening reading.

Meatballs

I had a pester about my smart readings as its been 6 weeks since my previous meter stopped its readings, and 4 weeks since switchover. 

They've come back and said because its SMETS1 it wont transfer (despite it being an EON installed SMETS1). Which is strange because I had all my readings coming through Bright which means its already been upgraded to communicate with the DCC as far as I'm concerned.

They've offered to put me on the list for a SMETS2 meter - which would be handy as the IHD for the current meter went missing with the previous owner anyway. 

I wouldn't be surprised if the SMETS1 does start functioning again in time but hopefully still get a v2 out of it to make switching away easier