Car Parking charges and false information from Ipserv Ltd

Redx

Agreed , they have not offered ADR by POPLA , which costs considerably less than their proposal , they are BPA AOS members and Popla is the designated BPA ADR service provided by the ombudsman , so counter with an offer of Popla and they pay the £30 if they lose !!

ADR is ADR , so the standard option is better and cheaper than the non standard offered option with more experience. There is no time limit and no reason why ipserve cannot offer it , seeing as it's never been offered in the past

Cardriver45

This is my draft reply

Dear Florence,

I am writing to you to inform you that I reject your client Ipserv Limited’s offer of paying £70 for mediation at Cambridge Alternative Dispute Resolution as I am not prepared to pay for this service. Instead, I propose to your client Ipserv Limited the alternative of using POPLA for Alternative Dispute Resolution as this service is free to the consumer and your client would only have to pay £30 if POPLA rules against them. Your client is a BPA AOS member and POPLA is the designated BPA ADR service provided by the ombudsman.

A POPLA code can be issued at any time by a Private Parking Company so there is no justification for your client refusing this request. There is no arbitrary time limit and other operators offer POPLA codes at all stages to resolve disputes. The ADR regulations state that ADR should be made available for not less than a twelve month period.  

Therefore, I propose that your client offers a POPLA code that they previously refused.

Coupon-mad

They have to pay POPLA whether they win or lose.  I think it's under £30.

B789

Cardriver45 said:

Dear Florence,

Unless "Florence" is your friend or a close acquaintance, I'd address the letter "Dear Ms Clement-Harry,"

Cardriver45

Coupon-mad said:

They have to pay POPLA whether they win or lose.  I think it's under £30.

Do you feel I should change it to no more than £30?

Umkomaas

Cardriver45 said:

Coupon-mad said:

They have to pay POPLA whether they win or lose.  I think it's under £30.

Do you feel I should change it to no more than £30?

Why not.  Tell them as well that it is a much more economical option for their client than the one they are currently offering!

Fruitcake

I think the charge used to be £27 or £27.50 plus VaT. The PPC doesn't have to pay if they decide not to proceed once they have seen the motorist's appeal.
This is something I hope the new CoP and appeals process will prohibit otherwise it won't be self funding.

Cardriver45

Here is my revised version

Dear Ms Clement-Harry,

I am writing to you to inform you that I reject your client Ipserv Limited’s offer of paying £70 for mediation at Cambridge Alternative Dispute Resolution as I am not prepared to pay for this service. Instead, I propose to your client Ipserv Limited the alternative of using POPLA for Alternative Dispute Resolution. This service is free to the consumer and is a much more economical option for your client as they would only have to pay no more than £30 to POPLA for this service. Your client is a BPA AOS member and POPLA is the designated BPA ADR service provided by the ombudsman.

A POPLA code can be issued at any time by a Private Parking Company so there is no justification for your client refusing this request. There is no arbitrary time limit and other parking operators offer POPLA codes at all stages to resolve disputes. The ADR regulations state that ADR should be made available for not less than a twelve month period.  

Therefore, I propose that your client offers a POPLA code that they previously refused.

Coupon-mad

I think 'Instead' should be the start of a new paragraph.

Also 'Yours Sincerely' at the end, of course.

1505grandad

Perhaps a P.S.  -  Please Google CCJ for the correct spelling of "Judgment". (sorry - couldn't resist)