Car Parking charges and false information from Ipserv Ltd

Cardriver45

I'll finish it with this

I await your reply clearly stating your conclusion from your investigation of my complaint.

Yours Faithfully

Cardriver45

Trace have acknowledged my complaint. It is supposed to be independent but I don't expect that to be true.

BarkingDog

Hello, I've not visited here for a while. 

I see you were sending off a claim for compensation under UKGDPR. How is that going? Have you had a response?

I also see you mentioned complaining to the ICO. That will probably be a source of frustration for you. The ICO are a pretty incompetent bunch full of self-importance and aren't really much help at all. I pulled them up earlier this year for breaching GDPR/UKGDPR themselves. It was really embarrassing for ICO/Information Commissioner, the latter being the de jure expert on data protection including UKGDPR. Ever since May 2018 the incompetent ICO had been declaring the ICO as "data controller" on its website when in fact the Information Commissioner is the data controller. The Commissioner breached Article 14. It makes a big difference if you want to sue for breach of UKGDPR as I nearly ended up suing the wrong party, purely because the Information Commissioner gave inaccurate and misleading information, in breach of UKGDPR which he is responsible for enforcing. Anyway, that's another story.

My experience of Trace leads me to think they're just like any other debt recovery outfit. To their credit though, after I'd sorted out UK CPM Ltd over the unlawful PCN it issued to me, Trace were pretty efficient about deleting all my data. It might have been something to do with the threat of me suing them too under UKGDPR if they failed to act on that data deletion request. 

Good luck.

Cardriver45

BarkingDog said:

Hello, I've not visited here for a while. 

I see you were sending off a claim for compensation under UKGDPR. How is that going? Have you had a response?

I also see you mentioned complaining to the ICO. That will probably be a source of frustration for you. The ICO are a pretty incompetent bunch full of self-importance and aren't really much help at all. I pulled them up earlier this year for breaching GDPR/UKGDPR themselves. It was really embarrassing for ICO/Information Commissioner, the latter being the de jure expert on data protection including UKGDPR. Ever since May 2018 the incompetent ICO had been declaring the ICO as "data controller" on its website when in fact the Information Commissioner is the data controller. The Commissioner breached Article 14. It makes a big difference if you want to sue for breach of UKGDPR as I nearly ended up suing the wrong party, purely because the Information Commissioner gave inaccurate and misleading information, in breach of UKGDPR which he is responsible for enforcing. Anyway, that's another story.

My experience of Trace leads me to think they're just like any other debt recovery outfit. To their credit though, after I'd sorted out UK CPM Ltd over the unlawful PCN it issued to me, Trace were pretty efficient about deleting all my data. It might have been something to do with the threat of me suing them too under UKGDPR if they failed to act on that data deletion request. 

Good luck.

Thanks.

I haven't heard back from Ipserv re the  claim yet but its only been a week so far since I sent it.

Cardriver45

This was the reply from the ICO


Thank you for your complaint regarding the above public authority. From the WhatDoTheyKnow website it is clear that the above public authority has now responded to your internal review request. 

Please confirm that you have received this response and you are satisfied with the outcome. If we do not hear from you by 2 December 2021 we will assume you are satisfied and will close the case accordingly. 

I hope the above is clear, however if you are not satisfied, or have any other questions, please do not hesitate to get in touch. 

Cardriver45

This is my response

Thank you for you reply.

No, I am not satisfied with the response from the University of Suffolk to my request for an internal review for the following reasons.

Despite my request

In their reply UOS have failed to demonstrate that an internal review has been carried out, they have failed to demonstrate that they carried out any prejudice test as required by the ICO, they have failed to show the results of this test and they are still refusing to provide the information I requested.

Cardriver45

This is the reply I have received and they've accepted the case, although they say it can take 6 months to be assigned to a case officer:


Thank you for your correspondence of 26 November 2021 in which you made a complaint and provided supporting information about the above public authority’s handling of your request for information.

Your complaint has been accepted as eligible for further consideration and will be allocated to a case officer as soon as possible.

Generally we deal with complaints in the order we receive them, except where we have identified a complaint that can be resolved quickly or there is a compelling reason for a case to be accelerated. More complex complaints may involve a delay whilst waiting to be allocated to a case officer. 

Due to the challenging national circumstances please be aware that there may be delays which are longer than usual before we can progress cases. The Commissioner thanks you for your patience at this time. Cases are currently being allocated in around six months from the date of receipt. 

When a case officer is assigned, they will contact you directly to discuss how they intend to progress your complaint. 

If you wish to send any further documents while the case is awaiting allocation, please quote the reference number at the top of this correspondence. 

Cardriver45

It will be 4 weeks next Tuesday since I sent my LBC to Ipserv and I haven't had a response so far. They are obviously calling my bluff and seeing if I am serious.

If they don't reply by next Tuesday what should I do next?

@BarkingDog said to give them another week if they didn't respond, so should I send them a reminder next week giving them 1 more week to respond?

D_P_Dance

 They are  obviously calling my bluff and seeing if I am serious.

I get the impression that you are deadly serious.

Redx

Cardriver45 said:

It will be 4 weeks next Tuesday since I sent my LBC to Ipserv and I haven't had a response so far. They are obviously calling my bluff and seeing if I am serious.

If they don't reply by next Tuesday what should I do next?

@BarkingDog said to give them another week if they didn't respond, so should I send them a reminder next week giving them 1 more week to respond?

Yes , send a reminder with 7 days notice , after the time limit has expired

After that , it's up to you if you wish to issue a court claim or not , using MCOL ( the same as they threaten you with )