Car Parking charges and false information from Ipserv Ltd

Cardriver45

Coupon-mad said:

Was a person in the car disabled?

Yes they was. 
Diagnosed with an unseen physical disability plus a mental health condition and on the Autism Spectrum

Coupon-mad

Remind us how come you managed to pay and display in a permit car park...I can't recall the background.

Cardriver45

Coupon-mad said:

Remind us how come you managed to pay and display in a permit car park...I can't recall the background.

Sure. It was a car park the driver and other relatives had used previously when visiting the Uni restaurant as the public used to be able to park there as long as they paid at the machine. So the driver was visiting some friends at the Uni cafe and never realised they had changed the rules so that you need a permit there as well now. There is no signs at the entrance that say that you need a permit just a pay here and a small sign as you drive down the road leading up to the entrance saying about it being the Uni car park underneath 2 road traffic signs. Just 2 near the machines where there are around 5 signs all together of differing colours.

Cardriver45

These are the signs
The one on the road that leads up to the car park



The car park entrance



Sign near pay machines

Cardriver45

T & Cs signs scattered throughout the car park

Cardriver45

This is the pay machine

Le_Kirk

When did the system change and were there signs before that date advising that the system was about to change?

Cardriver45

Le_Kirk said:

When did the system change and were there signs before that date advising that the system was about to change?

I emailed the Uni on that one after being advised to on Pepipoo and this was their response

From the communications received from our Estates and External Relations teams, I can see that Ipserv took over management of the university car parks at the start of the academic year in September 2018.  From a communication sent to staff and students in September 2018, visitors were to be directed to the public pay and display car parks (with the nearest being in Duke Street) and the University car park in Long Street was to be used by staff and students with a valid permit only.

As these changes took place at the same time as Ipserv taking over management, the only signage they erected are the noticeboards currently still displayed which state the car park is for valid permit holders only.

Le_Kirk

Cardriver45 said:

Le_Kirk said:

When did the system change and were there signs before that date advising that the system was about to change?

I emailed the Uni on that one after being advised to on Pepipoo and this was there response

From the communications received from our Estates and External Relations teams, I can see that Ipserv took over management of the university car parks at the start of the academic year in September 2018.  From a communication sent to staff and students in September 2018, visitors were to be directed to the public pay and display car parks (with the nearest being in Duke Street) and the University car park in Long Street was to be used by staff and students with a valid permit only.

As these changes took place at the same time as Ipserv taking over management, the only signage they erected are the noticeboards currently still displayed which state the car park is for valid permit holders only.

Their own code of practice requires them to inform motorists of upcoming changes.  Find the most relevant version of the CoP and read what it states; this can form part of your defence.

Cardriver45

Le_Kirk said:

Their own code of practice requires them to inform motorists of upcoming changes.  Find the most relevant version of the CoP and read what it states; this can form part of your defence.

This one?

19 Signs

19.10 Where there is a change in the terms and conditions that materially affects the motorist then you must make these terms and conditions clear on your signage. Where such changes impose liability where none previously existed then you must consider a transition to allow regular visitors to the site to adjust and familiarise themselves with the changes. Best practice would be the installation of additional/ temporary signage at the entrance and throughout the site making it clear that new terms and conditions apply. This will ensure such that regular visitors who may be familiar with the previous terms become aware of the new ones