ZZPS hound a dying man and say they'll only stop if they see a death certificate

Coupon-mad

Hang your heads in shame, ZZPS, unregulated self-styled 'PCN Debt Recovery' pariah of the already murky World of private parking operators and their hangers-on.

https://www.thecourier.co.uk/fp/news/local/dundee/2352388/sons-disgust-as-debt-collectors-harass-dying-dad-to-pay-ninewells-hospital-parking-fine/

The CEO of ZZPS is Gary Osner and here he is, proudly boasting that he invented the 'added costs' enhancement on top of already doubled and extortionate private PCNs 'or no-one would make any money'.  ParkingEye make enough money without adding false costs, though, Gary...

https://parkmaven.com/news/gary-osner-zzps-interview

The regulars have seen that before.  The key to getting money off people is (reportedly/apparently) emotional mind games.  ''Mind control'' says the headline.  Errrm,,,,but what about when they don't actually owe any money because it's an "outrageous scam" (Hansard 2.2.18)?

The regulars also know the history of this man, whose last debt firm, Roxburghe, was declared unfit by the Office of Fair Trading:

http://parking-prankster.blogspot.com/2014/09/roxburghe-in-administration.html?m=1

http://www.dpcregistry.co.uk//roxburghe-uk-ltd-stripped-of-ccl.htm

https://www.consumeractiongroup.co.uk/topic/340674-successful-defence-against-private-parking-charge-michael-sobell-of-roxborough/

http://notomob.co.uk/discussions/index.php?topic=4490.0


3 July 2014 - Gary Osner appointed Director of BPA Ltd

16 September 2014 - Roxburghe call in the administrators

2 October 2014 - Gary Osner has his directorship of the BPA Ltd terminated


But forget all that, fast forward to 2021:

https://www.parkex.net/visiting/2021-speakers/gary-osner/

"key industry figures being interviewed on a variety of workstreams to ensure that the best possible conclusion for the private parking sector is achieved."

CEO
ZZPS Ltd

• British Parking Association - Board Director
• British Parking Association - Council of Representatives
• British Parking Association - Operational Services Board
• Fellow of the British Parking Association
• Fellow of UK Chartered Institute of Credit Management
• Fellow of the Association of Credit Professionals

What about the best possible conclusion for retailers, hospitals, patients, shoppers, gym-goers and beleaguered residents?

Half_way

Why do people keep barking up the wrong tee?

The villain in this story is the Hospital/.
 NHS trust.
The antics of the so called parking companies and those such as Mr Osner and others involved are not exactly hidden.

If a farmer can be prosecuted for allowing dangerous animals (such as certain beds of cattle and other animals) on land the public have access to, then its about time that people who allow un regulated parking companies top roam on their land face up to their responsibilities

Timeouts

Terrible story .... terrible human being

For the parking companies who read this forum ..... we know you are furious about the new code of practice, we know you don't want a price cap, we know you don't want an independent appeals service ?

Time for you guys to wake up and understand that it's people like Gary Osner who has created this problem for you.  So, when your profits are down and you start losing appeals, remember this is one man who damaged you .... 

It's all part of how the BPA operate which will soon come to an end.

This story is worse than the TROY STORY.
The BPA "DON'T HALF PICK 'EM"

Coupon-mad

These people don suits and hope everyone will think they are businessmen playing nicely.

Oddly, ZZPS don't appear to have a Trustpilot page but here is the (similar ilk) Debt Recovery Plus one:

https://uk.trustpilot.com/review/www.debtrecoveryplus.co.uk

"I have just come off the phone from Debt Recovery Plus, I am so so upset with their attitude, I have never spoken to anyone so rude and unhelpful....He didn't want to listen, wouldn't confirm he had received the letter which I sent special delivery to be signed for.

All he kept saying was "are you paying, I am not here to dispute this we are Debt recovery".... I said I didn't know the process as had never spoken to a Debt Recovery company, but he continued to bully me, he ended up finishing the call by saying if I'm not paying then that's my choice.    I just wanted some advice and all he has done is caused me horrible anxiety."


"Total scumbag scammers. How these types of criminal companies are still allowed to trade is a national scandal that needs an urgent government revue."


"I had received 2 parking fines, both I have paid in full, even though I did not agree with the charges.
Then they send me letters saying I have not paid the 1st parking charge. I sent them my proof of payment referring to their reference number. Now all of the sudden in the communications a third reference number pops up.

When asked for picture evidence for another ticket i apparently received, they send me the evidence of the one already paid! I called them to clarify the issue but the staff did not want to send me the photographic evidence for the other parking fine even though i explained multiple times that the one they have sent me is already paid. He just asked me to pay for something they just made up in their system! When i refused to pay and asked to speak to a manager to clear the case up, he hung up the phone on me!!"


"Rude, blunt, bullies
Rude, blunt & unhelpful staff on live chat.  Asked for help to resolve, just told to pay now or seek legal advice. I have explained 2/3 times that I don’t agree with the car parking charges whatsoever, & I’m in very poor health with no money. Having worked in debt recovery myself years ago, I know that these bullying tactics are just not helpful or productive." 


"the staff are vile I been reading reviews and Neely all haven't a good word u people treat people like dirt when they call u no respect I've had it myself with u people u hounded me with letters every week a letter came through the door in fact got all the letters here I had 5 fines and luckily for me I had dro which cleared them all."


"Got through to them eventually already disputed the Pcn as the machine in the car park which we were in was not working 15 mins parking now £175 tried to discuss and just got told 'wait for your Ccj and further charges'.

...only 1 machine in that car park but this woman on the phone reckons there’s more for a car park that holds 20 cars all this for a 80p charge which could not be paid, I said I have evidence but apparently that’s not good enough as the court goes in favour of the client according to her. I await my court appearance."


"I'd give them a zero if I could. Absolutely scumbag company!
Parked in a pub car park when visiting that pub (weatherspoons). Received a fine 3 YEARS LATER saying I owe £135 for unauthorised parking in that car park. I proved I visited the pub by downloading a 3 year old bank statement, showing I spent money in that pub on that date.
They weren't interested. Unbelievably rude, harassful and forcefully, trying to get me to pay.
Absolute bunch of helmets that work at this company, use your letters as toilet paper. They don't have a leg to stand on with 99% of cases reading the reviews online."

"I've received multiple letters about 2 cars, none of which I've ever owned or driven.
I'm not sure where they're getting the details from but it can't be DVLA.
I've had to use my own time to write off to DVLA to confirm I'm not and have never owned these cars.
I've now got enough letters to wall paper my bathroom. Each one threatening action.
Im not sure how things are run over there at DRP but they need to get a grip and be more professional."


" The debt recovery sent a letter and I tried to contract them by email but it wouldn't send I rang 3 times and finally got an answer The 'lady' I spoke to was so rude I ended up in tears. She spoke over me, I couldn't get a word in
I'm Not paying this £170 because I feel they have been absolutely ruthless and unreasonable and am preparing for court if they feel this warrants court action.  Absolutely disgraceful."


"Extremely rude, unprofessional, unpleasant and unhelpful people at this debt recovery company. They are a bunch of theives to say the least. Constantly rob people with their hard-earned money. Together with Euro Car Parks, they form a deadly combination.

In this era of COVID-19 pandemic, their insensitivity and persistence to harrass people is shameful. They are one of the worst companies to deal with in whole of UK. They harrassed me to pay money I did not owe.."


"If you receive a fine whilst parking and shopping in a supermarket carpark which is operated by a parking company that uses this company, it is worth speaking with the store manager face-to-face. Sainsburys Eddington, Cambridge compassionately cancelled the fine I received.

The man I spoke with at 'Debt Recovery Plus Ltd' (a bully named 'Tim') when I called immediately after I received the letter fining me £145 (without any prior notifications), was the most intimidating and threatening man I have ever spoken with. Terrible behaviour."


"It sounds like this review is similar to a lot of the others. Despite what happened with my situation (it is now resolved and no further action was taken), but it is the complete incompetence and rudeness of one particular staff member called Wendy.

I was getting interrupted throughout, being told if I don't pay the "goodwill gesture" amount I'll be going to court and just being unable to discuss my situation professionally. Either its ignorance or lack of training, but something needs to be done for anyone in the future having to deal with this company!"


"Suicide attempt
My son offered to make a payment plan after paying half of the fine and missing the second half due to his financial situation. He has moved back to my house last year due loss of job etc.

I don't know what they told him on the phone that he tried commenting suicide straight after hanging up the phone with them. I have never ever seen a debt recovery company that has crossed all lines of mortality and have no sense of understanding. Luckily we made him puke up and the pills are out but how they made us feel for £70 is insane.

The government body seriously look into this particular company. I have dealt with several debt collectors but no one company are as harsh as this one."

**********************************************

To be clear, the above are recent reviews of DRP, another notoriously intimidating and unregulated 'PCN debt' firm. 

Not ZZPS because I can't find a Trustpilot page for them, how odd.

Timeouts

This thread has been added to ......

DRP (Debt Recovery Plus) ..... Group Thread to ensure DRP are ignored

https://forums.moneysavingexpert.com/discussion/6275792/drp-debt-recovery-plus-group-thread-to-ensure-drp-are-ignored#latest

Timeouts

The puzzle is why are ZZPS and DRP members of the BPA ?

ARE THE BPA THAT DESPERATE FOR MONEY to allow money thugs in their system ?

Feel sorry for the staff of ZZPS and DRP ..... they need to get a real job

"We are driving up standards" say the BPA ....... WHAT A LOT OF RUBBISH ?

Snakes_Belly

Coupon-mad said:

"Suicide attempt
My son offered to make a payment plan after paying half of the fine and missing the second half due to his financial situation. He has moved back to my house last year due loss of job etc.

I don't know what they told him on the phone that he tried commenting suicide straight after hanging up the phone with them. I have never ever seen a debt recovery company that has crossed all lines of mortality and have no sense of understanding. Luckily we made him puke up and the pills are out but how they made us feel for £70 is insane.

The government body seriously look into this particular company. I have dealt with several debt collectors but no one company are as harsh as this one.""


I hope that the new code of practice comes down heavily on these companies. They need regulation which would mean that they had to check if they were dealing with a vulnerable person before taking action.

Hopefully the new CoP will define the debt as when it has been proven in court. 

I did not engage with DRP or Zenith other than to intially dispute the debt and to refer back to the PPC. They are the a-se end of the financial services industry.       

Coupon-mad

I know, that one made me cry because not only do I have four young (hopefully well-balanced) adult children making their way in life, but my family has also been touched by the horror of a sudden suicide which I am not going to go into further but did involve the desperation of (non parking) debt.

So, when I read stuff like that it makes my blood boil.

We need to say in our consultation responses that a cap must be a cap, and show this evidence.  We need the Government to see the damage these parasite firms are causing.

The MHCLG like evidence, not opinion, so we must collect evidence like this. 

The only costs that can legitimately be added to a parking charge, are court costs.

Sandtree

Coupon-mad said:

I know, that one made me cry because not only do I have four young (hopefully well-balanced) adult children making their way in life, but my family has also been touched by the horror of a sudden suicide which I am not going to go into further but did involve the desperation of (non parking) debt.

So, when I read stuff like that it makes my blood boil.

Have you ever had a job in debt collection?

No comments on this company or its owner or the general morality of parking tickets etc however if you ever have worked in debt collection you will find that every day is full of people talking of recent bereavement, threats of suicide, terminal diagnosis etc. Its not a nice job to have, but people get cold to the stories quickly because so many people are simply lying. The result of everyone crying wolf is that the minority that the claims are true for aren't believed either. 

My debt collection days were for shopping debts... people ran up £3,000 on buying furniture. TVs, clothes etc and then didn't pay their bills. We're going back a few years now so perhaps people didn't realise about computer records etc but we had the woman who's mother had died "this week" 6 times over the last 4 years. The guy who's wife had just received a terminal diagnosis with 3 months to live so many times over the last decade that I lost count. The person who said they'd slit their wrists if we wouldn't extend their credit to allow them to get a new tv, hifi or whatever it was they wanted to extend their debt plan further on this month. The woman who claimed her husband had left her in the middle of the night and taken everything she'd ordered so we should chase him for the debt - this included a gas cooker, 2 king size beds, 2x 4 seater sofas... deep sleeper?

The tears dry up fairly quickly and the boiling quickly turns to the fact that you and other customers who pay their bills are the ones funding these people that renege on their agreements, falsely claim to be ill etc and are happily sitting at home with their new 75" TV that you've effectively bought for them.

[Deleted User]

Good post.

Half_way

The key is to understand that there are debts, such as above where someone has clearly purchased something on credit such as a TV and then not paid.

And then there's private parking land, where the so called debts are highly suspect in the first place.

Private parking is all smoke and mirrors, if you can confuse people into thinking these are fines, Parking charge notices (PCNs) are the same as Penalty charge notices (PCNs) and that a debt from not repaying a loan, credit cad etc is the same as a so called debt for not paying an un regulated parasitic parking  parking (ppc) for  parking on your property then that all helps the PPCs in spreading confusion, and In turn getting their grubby hands on people's money