YouGov will not let me (any many others it seems) redeem their rewards!

jonnus

TomHowrad said:

Did this get resolved? I've redeemed once before no issue but I've not been able to for over a month. I've tried emailing 6-7 times with zero response.

Me neither - it seems that both the website is broken regarding payouts, and that their customer service is non-existent.  To get a BACS transfer, you need to be able to contact a person, but they seem to operate as a black box that only sends out automated responses.

DisablednProud

I'm currently having this issue with them. Wouldn't waste your time joining tbh because by the time you've reached 50 you've wasted hours of your life.

MollyR

I have just reached my next £50 (having pocketed £250 in the time I have been using YouGov), and set about claiming in some trepidation having seen this thread.  I usually use Firefox, but got nowhere with it - I filled out the form with the utmost care, but just got the "Oops" page, again and again.  So I tried with Chrome, which, because I use it for Swagbucks, is set up to allow all cookies and Javascript but to clear down the whole lot every night - and the form went through first time in Chrome.  So I suspect the problem using Firefox is that it blocks certain cookies, trackers or Javascript of its own accord, and even though I had disabled PrivacyBadger for the YouGov site, there was something else being blocked.  Whatever - if anybody else is having problems redeeming using Firefox, I recommend trying Chrome, and allowing absolutely everything on a temporary basis.  My account now shows the redemption, and I have received the e-mail saying the money will be in my account tomorrow.  Fingers crossed!

MollyR

And the £50 arrived by BACS in my bank account today.

blqqdstqne

Can I just add my experience of trying to claim my £50 reward from YouGov. I tried all the solutions eg making contact, different browsers tried smart phone, tablet and laptop, nothing would work so I tried a different approach. I have two current accounts with different banks. When I tried claiming my reward via my alternate account the transfer went through without a hitch. Why? I don’t know, and I appreciate not everyone has two current accounts to try this fix but, I’m beginning to think the problem may have been with my original banks processes and not YouGov so it may be worth a punt.

itsawinningthing

Thanks but still no joy. I've already tried to the alternative bank account and that didn't work. I've tried Chrome and cleared what I can (though I don't really understand that too well) but still no joy.

MollyR

To clear down in Chrome:

Settings -> Security & Privacy -> Clear Browsing Date -> Clear Data button

Settings -> Security & Privacy -> Cookies & Other Site Data -> Clear cookies and site data when you close all windows

Close Chrome, and when you re-open it you should have a clean slate.

chembleton

I'm the thread starter and I'm almost back at £50 again. I see this is still an ongoing issue. Not good

itsawinningthing

I'll try the clearing Chrome today and see if that helps (thanks Molly R). I'll report back!

itsawinningthing

I followed the instructions to clear Chrome but it hasn't allowed me to submit the form unfortunately. I've tried submitting it on somebody else's phone but no joy. It just goes back to the completed form and the submit button being highlighted.
I even tried contacting one of YouGov's clients to let them know that they are not paying for the research they are using (Vauxhall), of course no response!
Next thing I'll try the Market Research Society.