YouGov will not let me (any many others it seems) redeem their rewards!

chembleton

Hi.

So as you may know polling company YouGov pays approximately 50p for each survey they send you and eventually when you get to 5000 points you can redeem this for £50 cash.

I've been with YouGov since about 2003 and have redeemed about 8 x £50 since then. It can be a long arduous road but you get there eventually.

Recently I got to my latest £50 but have been unable to redeem this as I keep getting a "Oops.. Something Went Wrong" page. The advice on their support page (just a prewritten FAQ section) is to try alternate browser or device, which I've done without success.

It's interesting they have such a section advising what to do if you encounter the Oops page rather than just trying to fix it. Anyway, it then says if this doesn't work to contact them via web page submission.

I've done this three times, emailed them, Tweeted them but I'm getting no where. Other people on Twitter are also saying the same thing.

I'm still continuing to receive surveys to fill out but they seem reluctant to pay out and/or fix the problem.

Anyone else having this issue? 

Thanks,
Chris.

sourcrates

No, but I have found them very responsive to messaging or email.

Most likely just a glitch in their system.

chembleton

Thanks for the reply but something is going on with them it's weird. I've messaged via the app and email, two weeks later no reply. I've messaged on Facebook and Twitter. Nothing. There's other people reporting the same thing as me on Twitter. 

Though it may be a glitch, to have a page about it on their support FAQs suggests it's been going on a while and therefore they need to fix it rather telling people what to do if you encounter the Oops page and to contact them and then leave them high and dry by not replying.

I was just wondering if anyone else has had this problem recently and what was the outcome. 

General_Grant

sourcrates said:

No, but I have found them very responsive to messaging or email.

Most likely just a glitch in their system.

Not my experience - unless you count sending boiler plate response saying "try the FAQs".

shezza.t

I too am having problems.  I have been with Yougov for about 10 years and have had several payouts but this time the form will not submit (I don't even get an error message).  Tried completing the form again, using a different bank account (even though the one I used has been ok in the past), different browsers and different computers.  I have contacted their support in the past and they are usually very helpful but despite several messages, nothing has changed.  I hope this is temporary but has been over a month now

chembleton

shezza.t said:

I too am having problems.  I have been with Yougov for about 10 years and have had several payouts but this time the form will not submit (I don't even get an error message).  Tried completing the form again, using a different bank account (even though the one I used has been ok in the past), different browsers and different computers.  I have contacted their support in the past and they are usually very helpful but despite several messages, nothing has changed.  I hope this is temporary but has been over a month now

Hi shezza,

I finally got paid but it took a lot of emails back and forwards. I spoke to someone called Tanya on the email address globalsupport@yougov.com and she eventually arranged a BACS payment. 

sammyjammy

There are similar issues with YOUGOV safe, really strange as they are normally so good.

itsrobjm

Also having this issue, did anyone manage to resolve this??

chembleton

Yeah I got a reply from globalsupport@yougov.com and they eventually sorted it. Try emailing them. I spoke to someone called Tanya. 

TomHowrad

Did this get resolved? I've redeemed once before no issue but I've not been able to for over a month. I've tried emailing 6-7 times with zero response.

chembleton

Yes it did. Please see my earlier replies. They eventually did a BACs transfer.