EON Massive bill?

mikejay

Reed_Richards said:

Your meter reading dispute was as likely to muddy the waters than fix things because the final meter reading of 19992 was correct.  Unfortunately the next reading you supplied to Eon was wrong and now you can't convince them otherwise.  

Exactly and now no one will even listen and BG even say it's the meter total number I need to produce. I now wonder how many other people have fallen victim to this cockup because if BG who fitted the meter and set up the rates don't even remember? Then unless you have a paper bill or downloaded 1 way back in 2016/17 then things will be as messy as this.

mikejay

Hooray  BG has acknowledged  the meter readings 

I've just had my superviser look at this for me Mike. Sorry I was wrong about the reading above, your read today is 21241 as you say the reading of 3348 is what we used when you were on Free weekends. This will never change unless Eon offer a similar deal, our final reading is correct at 19992 and doesn't need to be changed. Eon just need to bill you from 19992 to 21241 and that will be the correct bill. Sorry for the confusion there on my part
.

They should be accepting your reading Mike as it's correct, might be worth you speaking with a manager there to get them to bill you correctly. We'll let them know about the reads etc when they get in touch though.

British Gas sent Today at 10:22

As you say they're trying to bill you for the use that you got free from us and this shouldn't be added on to your current read

QrizB

Well that's a step in the right direction, at least!

Now you need to get E.On onto the same page.

mikejay

QrizB said:

Well that's a step in the right direction, at least!

Now you need to get E.On onto the same page.

Exactly BG said they don't understand why it's going to take 4 to 6 weeks for Eon to sort. 

Reed_Richards

mikejay said:

QrizB said:

Well that's a step in the right direction, at least!

Now you need to get E.On onto the same page.

Exactly BG said they don't understand why it's going to take 4 to 6 weeks for Eon to sort. 

Given that Paul at BG had to refer to his supervisor to correctly understand what was going on it then it can't be too surprising that Eon are struggling.

E.ON_Company_Representative:_Helena

Hi mikejay,

Sorry I'm a bit late to the thread here.

Already some excellent advice here.

One thing I would say is to ensure a complaint is raised, this means that your account will be looked after by one person who'll work to reach a resolution and get the account billing correctly. Gives you a point of contact as well.

With us, even if you do have a two rate meter, we can still still bill you on a one rate tariff. So just a standing charge and a unit price.

The 4-6 weeks wait that you were told about sounds like the time frame for the ARD (agreed reads Dispute) that was raised when you got in touch.

I hope it's sorted out as soon as possible.

Helena

mikejay

E.ON_Company_Representative:_Helena said:

Hi mikejay,

Sorry I'm a bit late to the thread here.

Already some excellent advice here.

One thing I would say is to ensure a complaint is raised, this means that your account will be looked after by one person who'll work to reach a resolution and get the account billing correctly. Gives you a point of contact as well.

With us, even if you do have a two rate meter, we can still still bill you on a one rate tariff. So just a standing charge and a unit price.

The 4-6 weeks wait that you were told about sounds like the time frame for the ARD (agreed reads Dispute) that was raised when you got in touch.

I hope it's sorted out as soon as possible.

Helena

I have spoke on the webchat I have spoke on the fb messenger and have even rang up and spent an hour on the phone telling them I wanted to make a complaint. it has been like banging my head against a brick wall literally as the headaches I have been having.   The lady on the phone just kept saying its a day and night meter and my billing will be swapped to 2 readings. my direct debit is now set at £371 a month from £65 and I can not lower it the lady on the phone told me to ignore my 1st bill and I will be billed accordingly after the ard.BG  told me they would accept me back as a customer and correct the final  readings leaving eon so I would be billed correctly.

tim_p

Have you asked to escalate this to a manager rather than a droid on the CS phone line?  

See if BG will match the tariff E.ON are / were offering as a goodwill gesture, worst they can say is ‘no’. 

mikejay

Well just gets better just had an email from British Gas  saying your bill? I thought what's going on now British Gas have sent me a bill for the meter total😡 because eon started an ARD they told me had been stopped.It looks like BG has just picked a random number now and split the difference with eon. so I suddenly went from using £11.22 in 5 days to using £135.28 in 5 days near tripple the amount I use in a whole month. This to me looks like BG and Eon have thought just split the total let him pay both of us.

mikejay

How the hell can I get this fixed this is getting stupid now all because I gave the meter total to Eon this is BG reply now.

The revised Bill is based on the meter reading that has been agreed with Eon, 20766 which is what they are saying their account with you starts on. Though the balance may look as if it is showing that much usage in 5 days its actually just catching up to the correct read given to use by Eon. We cannot amend that because if we do, all that will happen is EON will once again dispute the read and balance ends up on their system as the meter reads have to follow on and the £108.83 difference remains payable as your final bill. As i said meter readings must follow on so even if we did manage to amend the final read to what we originally had and EON changed their start read, then the difference in Balance would just appear on your EON account based on what your meter readings are now etc.