Tesco credit card - payment notification

WillPS

For distress over a false demand for payment of £0.00.

I agree, it's laughable.

HampshireH

OceanSound said:

HampshireH said:

OceanSound said:

HampshireH said:

Deleted_User said:

HampshireH said:

Deleted_User said:

Why not report it to Tesco's IT department?

No use coming on a forum and saying "I had this problem but I just ignored it, meaning someone else then had this problem" when Tesco most likely don't read this forum for their bug reports

Their Twitter feed suggests they are aware

Right, so leave it with them (and post the link so people know it is being investigated)

There is no link as Tesco take their Twitter to secure DM once someone asked a question.

In light of your response & not being able to provide a link, I contacted them myself to find out their response and they advised it was just an error and nothing to worry about as I had assumed.

What exactly did you clarify?...that reply from Tesco Bank twitter support sounds like a 'firefighting' type reply if you ask me. 

A half decent bank (support team) would thank customer for letting them know, or inform the customer if they were already aware of issue (but still thank them for bringing it to their attention - particularly since they've not informed customer about error by public announcement). Then reassure customer that steps have been taken to prevent reoccurrence. 

I clarified my security details. Obviously I didn't add that to the screenshot

I'm happy it was sent in error to me as I had assumed.

To be honest if there is a reoccurance it's not really an issue for me as it has no impact on me personally. My balance is nil and now I've checked and confirmed should it happen again I won't worry about it.

If you are unhappy with the response they gave me, which I posted to assist, then perhap contact them directly for a more comprehensive answer. 

I've never had an issue with Tesco Bank or their customer service and personally didn't feel I needed an extended apology.

Hmmm...'clarify' security details huh.

I've asked about this on another forum and a forum user there has said she's so used to this email notification.

As the Tesco bank Twitter support staff is saying 'this email...' it implies a one off occurrence. Either his or the forum member's (from other forum) doesn't check out. 

Since I've also received two emails both in May and June I'm slightly dubious about '..this email was issued in error..' explanation.

I'll be complaining to Tesco bank about this immediately. Compensation will be due.

Ok then.

Initially I tried as I thought I could be of help having had the same thing. I now realise whatever I wrote was never going to be of benefit to you. You seem to have a different agenda.

Perhaps take your services elsewhere. They clearly aren't the bank for you.

Good luck with the compensation request.

OceanSound

Allow me bring this thread back on track and to the point (amidst the berating and the chest-beating).

This is the response from Tesco Bank community expert when I raised it on their forums:

Hi username, sorry to hear about the concern this has caused

25H has mentioned above, this is an automated alert which we send, even if you don't have a balance to pay or have already made your minimum payment. We recently made a few changes to online banking and credit card alerts, so you may have only noticed this alert in the last month or two. You'll be able to manage the alerts you receive for your credit card via online banking, more information can be found at How do I manage my credit card spending alerts?.

Either (s)he is correct or the twitter agent. They both can't be correct. Simples. Not rocket science.

Ebe_Scrooge

OceanSound said:

Allow me bring this thread back on track and to the point (amidst the berating and the chest-beating).

This is the response from Tesco Bank community expert when I raised it on their forums:

Hi username, sorry to hear about the concern this has caused

25H has mentioned above, this is an automated alert which we send, even if you don't have a balance to pay or have already made your minimum payment. We recently made a few changes to online banking and credit card alerts, so you may have only noticed this alert in the last month or two. You'll be able to manage the alerts you receive for your credit card via online banking, more information can be found at How do I manage my credit card spending alerts?.

Either (s)he is correct or the twitter agent. They both can't be correct. Simples. Not rocket science.

My word, you really do have a bee in your bonnet over this, don't you?  Perhaps one of the customer service people made an honest mistake, perhaps they had not fully understood recent changes that were made to their systems.  Perhaps they were a new member of staff, reading from an out-of-date crib-sheet.

Yes, I can understand it might be mildly annoying to be given conflicting information, but get this into perspective.  What losses has it caused you?  Zero.  What hardship has it caused you?  Zero.  What distress has it caused you? Zero.  Well, actually, it does seem to have caused a level of upset that is out of all proportion to the facts, but there you go.

If you think their customer service is so appalling, simply close your account and move on.  I'm sure they will mourn the loss of such a valued customer.

Shakin_Steve

OceanSound said:

Allow me bring this thread back on track and to the point (amidst the berating and the chest-beating).

This is the response from Tesco Bank community expert when I raised it on their forums:

Hi username, sorry to hear about the concern this has caused

25H has mentioned above, this is an automated alert which we send, even if you don't have a balance to pay or have already made your minimum payment. We recently made a few changes to online banking and credit card alerts, so you may have only noticed this alert in the last month or two. You'll be able to manage the alerts you receive for your credit card via online banking, more information can be found at How do I manage my credit card spending alerts?.

Either (s)he is correct or the twitter agent. They both can't be correct. Simples. Not rocket science.

Sorry, but an errant email, or two even, should not warrant a reaction such as yours. Just change the settings in online banking and forget about it. Simples.

I didn't notice any chest beating, btw. 🙂