Tesco credit card - payment notification

OceanSound

HampshireH said:

.......
..... Checked my balance to ensure no one had spent on it.....

That was the first thing I did too 

[Deleted User]

Why not report it to Tesco's IT department?

No use coming on a forum and saying "I had this problem but I just ignored it, meaning someone else then had this problem" when Tesco most likely don't read this forum for their bug reports

HampshireH

Deleted_User said:

Why not report it to Tesco's IT department?

No use coming on a forum and saying "I had this problem but I just ignored it, meaning someone else then had this problem" when Tesco most likely don't read this forum for their bug reports

Their Twitter feed suggests they are aware

[Deleted User]

HampshireH said:

Deleted_User said:

Why not report it to Tesco's IT department?

No use coming on a forum and saying "I had this problem but I just ignored it, meaning someone else then had this problem" when Tesco most likely don't read this forum for their bug reports

Their Twitter feed suggests they are aware

Right, so leave it with them (and post the link so people know it is being investigated)

HampshireH

Deleted_User said:

HampshireH said:

Deleted_User said:

Why not report it to Tesco's IT department?

No use coming on a forum and saying "I had this problem but I just ignored it, meaning someone else then had this problem" when Tesco most likely don't read this forum for their bug reports

Their Twitter feed suggests they are aware

Right, so leave it with them (and post the link so people know it is being investigated)

There is no link as Tesco take their Twitter to secure DM once someone asked a question.

In light of your response & not being able to provide a link, I contacted them myself to find out their response and they advised it was just an error and nothing to worry about as I had assumed.

OceanSound

HampshireH said:

Deleted_User said:

HampshireH said:

Deleted_User said:

Why not report it to Tesco's IT department?

No use coming on a forum and saying "I had this problem but I just ignored it, meaning someone else then had this problem" when Tesco most likely don't read this forum for their bug reports

Their Twitter feed suggests they are aware

Right, so leave it with them (and post the link so people know it is being investigated)

There is no link as Tesco take their Twitter to secure DM once someone asked a question.

In light of your response & not being able to provide a link, I contacted them myself to find out their response and they advised it was just an error and nothing to worry about as I had assumed.

What exactly did you clarify?...that reply from Tesco Bank twitter support sounds like a 'firefighting' type reply if you ask me. 

A half decent bank (support team) would thank customer for letting them know, or inform the customer if they were already aware of issue (but still thank them for bringing it to their attention - particularly since they've not informed customer about error by public announcement). Then reassure customer that steps have been taken to prevent reoccurrence. 

HampshireH

OceanSound said:

HampshireH said:

Deleted_User said:

HampshireH said:

Deleted_User said:

Why not report it to Tesco's IT department?

No use coming on a forum and saying "I had this problem but I just ignored it, meaning someone else then had this problem" when Tesco most likely don't read this forum for their bug reports

Their Twitter feed suggests they are aware

Right, so leave it with them (and post the link so people know it is being investigated)

There is no link as Tesco take their Twitter to secure DM once someone asked a question.

In light of your response & not being able to provide a link, I contacted them myself to find out their response and they advised it was just an error and nothing to worry about as I had assumed.

What exactly did you clarify?...that reply from Tesco Bank twitter support sounds like a 'firefighting' type reply if you ask me. 

A half decent bank (support team) would thank customer for letting them know, or inform the customer if they were already aware of issue (but still thank them for bringing it to their attention - particularly since they've not informed customer about error by public announcement). Then reassure customer that steps have been taken to prevent reoccurrence. 

I clarified my security details. Obviously I didn't add that to the screenshot

I'm happy it was sent in error to me as I had assumed.

To be honest if there is a reoccurance it's not really an issue for me as it has no impact on me personally. My balance is nil and now I've checked and confirmed should it happen again I won't worry about it.

If you are unhappy with the response they gave me, which I posted to assist, then perhap contact them directly for a more comprehensive answer. 

I've never had an issue with Tesco Bank or their customer service and personally didn't feel I needed an extended apology.

OceanSound

HampshireH said:

OceanSound said:

HampshireH said:

Deleted_User said:

HampshireH said:

Deleted_User said:

Why not report it to Tesco's IT department?

No use coming on a forum and saying "I had this problem but I just ignored it, meaning someone else then had this problem" when Tesco most likely don't read this forum for their bug reports

Their Twitter feed suggests they are aware

Right, so leave it with them (and post the link so people know it is being investigated)

There is no link as Tesco take their Twitter to secure DM once someone asked a question.

In light of your response & not being able to provide a link, I contacted them myself to find out their response and they advised it was just an error and nothing to worry about as I had assumed.

What exactly did you clarify?...that reply from Tesco Bank twitter support sounds like a 'firefighting' type reply if you ask me. 

A half decent bank (support team) would thank customer for letting them know, or inform the customer if they were already aware of issue (but still thank them for bringing it to their attention - particularly since they've not informed customer about error by public announcement). Then reassure customer that steps have been taken to prevent reoccurrence. 

I clarified my security details. Obviously I didn't add that to the screenshot

I'm happy it was sent in error to me as I had assumed.

To be honest if there is a reoccurance it's not really an issue for me as it has no impact on me personally. My balance is nil and now I've checked and confirmed should it happen again I won't worry about it.

If you are unhappy with the response they gave me, which I posted to assist, then perhap contact them directly for a more comprehensive answer. 

I've never had an issue with Tesco Bank or their customer service and personally didn't feel I needed an extended apology.

Hmmm...'clarify' security details huh.

I've asked about this on another forum and a forum user there has said she's so used to this email notification.

As the Tesco bank Twitter support staff is saying 'this email...' it implies a one off occurrence. Either his or the forum member's (from other forum) doesn't check out. 

Since I've also received two emails both in May and June I'm slightly dubious about '..this email was issued in error..' explanation.

I'll be complaining to Tesco bank about this immediately. Compensation will be due.

Ebe_Scrooge

OceanSound said:

I'll be complaining to Tesco bank about this immediately. Compensation will be due.

Oh dear, hear we go :-(     Compensation for what, exactly?

Shakin_Steve

OceanSound said:

HampshireH said:

OceanSound said:

HampshireH said:

Deleted_User said:

HampshireH said:

Deleted_User said:

Why not report it to Tesco's IT department?

No use coming on a forum and saying "I had this problem but I just ignored it, meaning someone else then had this problem" when Tesco most likely don't read this forum for their bug reports

Their Twitter feed suggests they are aware

Right, so leave it with them (and post the link so people know it is being investigated)

There is no link as Tesco take their Twitter to secure DM once someone asked a question.

In light of your response & not being able to provide a link, I contacted them myself to find out their response and they advised it was just an error and nothing to worry about as I had assumed.

What exactly did you clarify?...that reply from Tesco Bank twitter support sounds like a 'firefighting' type reply if you ask me. 

A half decent bank (support team) would thank customer for letting them know, or inform the customer if they were already aware of issue (but still thank them for bringing it to their attention - particularly since they've not informed customer about error by public announcement). Then reassure customer that steps have been taken to prevent reoccurrence. 

I clarified my security details. Obviously I didn't add that to the screenshot

I'm happy it was sent in error to me as I had assumed.

To be honest if there is a reoccurance it's not really an issue for me as it has no impact on me personally. My balance is nil and now I've checked and confirmed should it happen again I won't worry about it.

If you are unhappy with the response they gave me, which I posted to assist, then perhap contact them directly for a more comprehensive answer. 

I've never had an issue with Tesco Bank or their customer service and personally didn't feel I needed an extended apology.

Hmmm...'clarify' security details huh.

I've asked about this on another forum and a forum user there has said she's so used to this email notification.

As the Tesco bank Twitter support staff is saying 'this email...' it implies a one off occurrence. Either his or the forum member's (from other forum) doesn't check out. 

Since I've also received two emails both in May and June I'm slightly dubious about '..this email was issued in error..' explanation.

I'll be complaining to Tesco bank about this immediately. Compensation will be due.

Get a life 😁