People need to be educated about contactless payments

phillw

wiseonesomeofthetime said:

Murmansk said:

I've noticed that I often get the message on my phone saying "phone moved too fast" or words to that effect, when I've had my phone completely still in the correct position over the reader. I just keep it there and it then seems to work OK

Me too!!

This is a very strange one.

How fast is too fast, I wonder?

It's very likely that someone who knows nothing about technology will have requested that the error appeared if you moved your phone too fast, without understanding that the phone isn't reliably able to detect the speed it's moving at.

Or during testing they had 95% of the failures were because of people who were uncontrollably waving their phones around in the air and they figured that the message would help. There isn't enough room on those screens to go into minute detail and people are unlikely to bother reading it anyway.

If someone is walking away and getting aggressive then it's most likely they know exactly how contactless payments work and are trying to get away with free shopping, either that or they are so stupid that no amount of changes will help.

gsmh

briskbeats said:

I know many people who work(ed) in various retail and hospitality companies from independent shops/eateries to global restaurant chains and not one of them has had deductions from mistakes from tills or took a bank note which has been withdrawn.

That's good to know. Not good for those who work for this particular company though. I've heard of it happening before - usually where young staff are concerned, unfortunately.

[Deleted User]

I bet the shop in question charges it's staff for any accidental breakages too while filling/handling stock. If it happened to me I certainly wouldn't be hanging about, better employers out there.