People need to be educated about contactless payments

born_again

pochisoldi said: I want to wear a mask, but I can't wear a hearing aid and a mask at the same time"

The masks we use have to elastic bits that go round the back of our heads, rather then the ears. Much more comfortable.

briskbeats

IanManc said:

eskbanker said:

IanManc said:

gsmh said:

I recently bought £17 worth of bits and pieces from a local farm shop and when I got home and looked at my online bank account I could see the transaction had been declined. I waited to see if it righted itself, but as expected it didn't. A few days later I called in and told them what had happened and successfully repeated the transaction. I was told the young lad who had served me had had the money deducted from his wages. I am so pleased I did the right thing. £17 is a lot to a 17 year old!

If the deduction of the £17 from the 17 year old's wages took his hourly pay rate for that day below the National Minimum Wage rate of £4.62 an hour for his age group then this deduction is unlawful, and could have resulted in a complaint to HMRC.

Maybe you might mention that to the owner of the farm shop next time you're visiting?  

But that gov.uk page linked above states:

A deduction cannot normally reduce your pay below the National Minimum Wage even if you agree to it, except if the deduction is for:

• [...]
• something you’ve done and your contract says you’re liable for it, for example a shortfall in your till if you work in a shop
• [...]

Thanks Eskie. I'd been in the middle of drafting my posting when I was called away and came back a bit later, then finished what I was writing a posted it before seeing your link.

I think it's lousy that such deductions are allowed. People work on tills aren't that well paid in the first place and if something's wrong it could well be because they've been conned by someone.  😒

I know many people who work(ed) in various retail and hospitality companies from independent shops/eateries to global restaurant chains and not one of them has had deductions from mistakes from tills or took a bank note which has been withdrawn.

phillw

wiseonesomeofthetime said:

Murmansk said:

I've noticed that I often get the message on my phone saying "phone moved too fast" or words to that effect, when I've had my phone completely still in the correct position over the reader. I just keep it there and it then seems to work OK

Me too!!

This is a very strange one.

How fast is too fast, I wonder?

It's very likely that someone who knows nothing about technology will have requested that the error appeared if you moved your phone too fast, without understanding that the phone isn't reliably able to detect the speed it's moving at.

Or during testing they had 95% of the failures were because of people who were uncontrollably waving their phones around in the air and they figured that the message would help. There isn't enough room on those screens to go into minute detail and people are unlikely to bother reading it anyway.

If someone is walking away and getting aggressive then it's most likely they know exactly how contactless payments work and are trying to get away with free shopping, either that or they are so stupid that no amount of changes will help.

gsmh

briskbeats said:

I know many people who work(ed) in various retail and hospitality companies from independent shops/eateries to global restaurant chains and not one of them has had deductions from mistakes from tills or took a bank note which has been withdrawn.

That's good to know. Not good for those who work for this particular company though. I've heard of it happening before - usually where young staff are concerned, unfortunately.

[Deleted User]

I bet the shop in question charges it's staff for any accidental breakages too while filling/handling stock. If it happened to me I certainly wouldn't be hanging about, better employers out there.