UPDATE - Symbio - email not received

Swipe

lisyloo said:

Ombudman has now come back to me so I'll summarise.
They said that sending an email and having proof of sending is sufficient.
However they did find major short comings in Symbio's customer service - in both resolving the tariff issue and the email issue.
Someone predicted this corrected.
I've been offered a better tariff from 1/6/21, apology & £30 and I'm happy with the resolution.
I did switch away fairly swiftly anyway to minimse losses.

I wouldn't bank on receiving that £30 any time soon

niktheguru

Thanks for the update of your situation. Glad you got a suitable le outcome.

Always good to know what happened on these situations. The number of people that ask questions and then disappear without giving the outcome is staggering.

lisyloo

Swipe said:

lisyloo said:

Ombudman has now come back to me so I'll summarise.
They said that sending an email and having proof of sending is sufficient.
However they did find major short comings in Symbio's customer service - in both resolving the tariff issue and the email issue.
Someone predicted this corrected.
I've been offered a better tariff from 1/6/21, apology & £30 and I'm happy with the resolution.
I did switch away fairly swiftly anyway to minimse losses.

I wouldn't bank on receiving that £30 any time soon

Thanks for the tip.
I won't be holding my breath. I switched as soon as I could, paid up to stop the objections and haven't heard a peep from them since and no DDs.
I'm probably about even.