Help with Ebay seller - how do I get my money back?

soolin

If your order confirmed email shows 1 item, then seller changed it before you bought. They may well have used an old listing to sell new  stock and you saw the 3x quantity but purchased after seller changed it to 1. As item is used none of this matters anymore anyway. 

jon81uk

The order confirmation email will show what you actually ordered, so unfortunately if that shows only one then it must have changed before you paid anyway.
Here is a recent purchase I made from eBay and the title in the email shows what was ordered.

pbartlett

the seller may well refund you withour requiring you to post it back anyway, thus saving themselves the cost of return postage

theonlywayisup

polymaff said:

The purchase history should indeed "show what exactly was purchased".  In this case it doesn't.  I never purchased that item from the page shown in the purchase history.

If something is in your purchase history, then that is the purchase you made.

It could be the item description was changed but it was not changed after you purchased - the purchase history listing will be 100% correct.  What was the item number?

lammy82

There IS something strange going here. I think I have found the listing (or the same problem on another listing): https://www.ebay.co.uk/p/1805179179
This listing clearly shows "3x" in the title. But if you click "Add to basket" (I don't want to click Buy It Now) and then go and view your basket, then what has gone into the basket is the same product but with a different listing layout, multiple choice of colours/styles/pack sizes, no "3x", and the one that is selected is a single pack. This is at the same price as the original listing. This is clearly not as it should be and I can see how someone could be deceived, especially if using the Buy It Now option.

My best guess is that they have updated their product listing at some point and eBay has cached the old version on a separate URL for some reason.

jon81uk

lammy82 said:

There IS something strange going here. I think I have found the listing (or the same problem on another listing): https://www.ebay.co.uk/p/1805179179
This listing clearly shows "3x" in the title. But if you click "Add to basket" (I don't want to click Buy It Now) and then go and view your basket, then what has gone into the basket is the same product but with a different listing layout, multiple choice of colours/styles/pack sizes, no "3x", and the one that is selected is a single pack. This is at the same price as the original listing. This is clearly not as it should be and I can see how someone could be deceived, especially if using the Buy It Now option.

My best guess is that they have updated their product listing at some point and eBay has cached the old version on a separate URL for some reason.

That URL is showing the same item from multiple sellers. So one seller put up a listing for 3x lipstick and then others got lumped together and it copied the title across. As you say the item in the basket reflects the actual item being purchased.
Its eBays system assuming all the items with the same barcode are the exact same item.

When I looked at all the available listings for this item https://www.ebay.co.uk/sch/i.html?_sop=15&_pmc=true&isRefine=true&_productid=1805179179&LH_ItemCondition=1000&rt=nc&_fosrp=1
You can now see there is no three pack for sale.

soolin

pbartlett said:

the seller may well refund you withour requiring you to post it back anyway, thus saving themselves the cost of return postage

Buyer has now used item so it cannot be returned unfortunately. 

theonlywayisup

lammy82 said:

There IS something strange going here. I think I have found the listing (or the same problem on another listing): https://www.ebay.co.uk/p/1805179179
This listing clearly shows "3x" in the title. But if you click "Add to basket" (I don't want to click Buy It Now) and then go and view your basket, then what has gone into the basket is the same product but with a different listing layout, multiple choice of colours/styles/pack sizes, no "3x", and the one that is selected is a single pack. This is at the same price as the original listing. This is clearly not as it should be and I can see how someone could be deceived, especially if using the Buy It Now option.

My best guess is that they have updated their product listing at some point and eBay has cached the old version on a separate URL for some reason.

That link isn't to a specific product/listing.

Hence why I asked the OP for the listing number. 

polymaff

soolin said:

If your order confirmed email shows 1 item

It doesn't show any quantity

jon81uk said:

The order confirmation email will show what you actually ordered,

you mean "should show". You are assuming that eBay is error-free

theonlywayisup said:

If something is in your purchase history, then that is the purchase you made.  What was the item number?

You are assuming that eBay is error-free.  See below

lammy82 said:

There IS something strange going here. I think I have found the listing (or the same problem on another listing): https://www.ebay.co.uk/p/1805179179
My best guess is that they have updated their product listing at some point and eBay has cached the old version on a separate URL for some reason.

Apart from the £1 extra and a different seller, that is how it was presented to me - and it was on that basis that I entered into the Buy It Now agreement.  As you've seen, despite the "3x", the seller only actually "contracts" for one

Surprise, surprise, The number shown on the original purchase page is:

• eBay Product ID (ePID)
  1805179179

So it is an eBay problem?

theonlywayisup

polymaff said:

you mean "should show". You are assuming that eBay is error-free

theonlywayisup said:

If something is in your purchase history, then that is the purchase you made.  What was the item number?

You are assuming that eBay is error-free.  See below

Your purchase history shows the item you purchased at the time you purchased it.  There are no errors. 

You have made a mistake, your wife has now scuppered any chance of a return so just move on.

Or, post an amazing response from the seller in a day or so. Up to you.