Full service history ??

Carrot007

lorrainec88 said:

I am not so worried about cambelt - I am happy to get that done in time. it’s the “full service history” and what that means “officially” so that I can return the car.
this is not being done lightly - it’s a 7 mile round trip. 🙄

To me it seems you are gettign confused with the semantics of.

Comes with full service history (which it seems it sort of does in some way (you got a print out of the record of when thiings were doen or (preferably) invoices.

Versus.

Has been fully serviced to X schedule (which could be every 2 years for a high milage motorway car of every year for a low milage supermarket car).

As such can you return it? If you can argue enough. I see no reason for a definate return. Yes you fell foul of the terms that lots of people do. Next time ignore the terms and check the details.

If the car (obviously) bad? If not maybe just get a full servicve and a cam belt change. (from your nice trusted independent resonable priced garage (I hope you have one)).

fred246

Take it straight back to the crooks and demand your money back as soon as possible.

Grey_Critic

The Cam belt is a time or mileage item. Most vehicles these days come with long warranty periods but in the days of 12 month warranty a manufacturer would honour the repair in case of failure before the 5 yr/mileage limit.

As for the FSH what does the manufacturer specify? I have never heard of when somebody feels like it

lorrainec88

Grey_Critic said:

The Cam belt is a time or mileage item. Most vehicles these days come with long warranty periods but in the days of 12 month warranty a manufacturer would honour the repair in case of failure before the 5 yr/mileage limit.

As for the FSH what does the manufacturer specify? I have never heard of when somebody feels like it

Manufacturer says every 10k. The car seems fine but having paid top price and told full fsh just feel uneasy. 

what-a-save

lorrainec88 said:

Single lady here and naive in car purchasing. Paid for a car and collected today from a large national retailer of cars. Advertised as full service history. I wouldn’t have entertained if not. When i collected i found no service book but told it was all “online” now. (Audi)
anyway 7 year old car has been serviced at 12k which was 5 years ago and no proof of anything since. Dealer says “personal preference” dictates service schedule!?!
I  like the car but having paid for it in full and now home and realise only proof is one service 5 years ago and the one service that the dealer we bought it from did last week.

anyone got any advice? Would you accept or would you return car - or negotiate reduction? Feel disappointed. Full service history surely can’t mean “personal preference when to do so”?

Don’t over complicate the situation, or allow others to do so. Quite simply a vehicle advertised as full service history means exactly that - in accordance with manufacturers schedule, annually/mileage (which it may subsequently have when you can access the Audi records)
”Personal preference” 😆🤣 I am sure that Audi would accept that explanation during the initial warranty period if a claim was to be made - NOT.
Any car sales executive who asks the question (“Has your vehicle got a full service history/record”) when you part-x your vehicle, means exactly that, a full annual service, not a one off fully written/typed one off record 5 years ago. 

The retailer knows very well the difference in screen price of the vehicle with/without FULL service history !!
I am confident that they would not wish to undermine their budget spent on marketing/advertising, with an unhappy customer with a very strong case of mis-selling. 

fred246

The problem is that they may not understand your complaint. If you say "You lied to me", they will think "yes, that's normal. We lie to everybody. That's what selling cars is all about. What's wrong with this person". You will have to point out that telling lies is not acceptable. Dishonesty is so engrained in the motor industry. They don't know of any other way.

lorrainec88

fred246 said:

The problem is that they may not understand your complaint. If you say "You lied to me", they will think "yes, that's normal. We lie to everybody. That's what selling cars is all about. What's wrong with this person". You will have to point out that telling lies is not acceptable. Dishonesty is so engrained in the motor industry. They don't know of any other way.

I am gutted. Having been robbed once this time went to big dealer thinking it would be worth spending the extra.
as far as I can see I have a 14 day return policy which I am hoping means what it says.

Money_Grabber13579

what-a-save said:

lorrainec88 said:

Single lady here and naive in car purchasing. Paid for a car and collected today from a large national retailer of cars. Advertised as full service history. I wouldn’t have entertained if not. When i collected i found no service book but told it was all “online” now. (Audi)
anyway 7 year old car has been serviced at 12k which was 5 years ago and no proof of anything since. Dealer says “personal preference” dictates service schedule!?!
I  like the car but having paid for it in full and now home and realise only proof is one service 5 years ago and the one service that the dealer we bought it from did last week.

anyone got any advice? Would you accept or would you return car - or negotiate reduction? Feel disappointed. Full service history surely can’t mean “personal preference when to do so”?

Don’t over complicate the situation, or allow others to do so. Quite simply a vehicle advertised as full service history means exactly that - in accordance with manufacturers schedule, annually/mileage (which it may subsequently have when you can access the Audi records)
”Personal preference” 😆🤣 I am sure that Audi would accept that explanation during the initial warranty period if a claim was to be made - NOT.
Any car sales executive who asks the question (“Has your vehicle got a full service history/record”) when you part-x your vehicle, means exactly that, a full annual service, not a one off fully written/typed one off record 5 years ago. 

The retailer knows very well the difference in screen price of the vehicle with/without FULL service history !!
I am confident that they would not wish to undermine their budget spent on marketing/advertising, with an unhappy customer with a very strong case of mis-selling. 

Exactly this. Anyone who tries to argue that full service history means anything other than services to the manufacturers specification is failing to pay any head to the meaning of the word full. As it stands at the minute, the car has service history but it does not have full service history, full being equivalent to complete. One service five years ago is not complete.

MalMonroe

Hi, I'm also a single motoring lady and have learned the hard way what's what about car buying. What I do know is that when buying a car 'from a distance' - online or by some other means where you don't visit their premises - you are allowed a 14 day cooling off period, so you can take this car back for a full refund and the dealer has to then refund you within the next 14 days after that. 

This information from the AA is useful. https://www.theaa.com/car-buying/legal-rights
especially the paragraph headed "Consumer Protection from Unfair Trading Regulations" about dealers giving false information.

To my mind, a FSH is very important. When it comes to selling, if you don't have a full, or even partial, record then you will lose money. It costs nothing for mechanics at the place where a service is carried out to issue a certificate or stamp the 'service history' book that is issued with every new vehicle.  “personal preference” my eye! No such thing.

When I buy a car, I want to see the Full Service History so I know it's been looked after. I also want to know how many miles it's done. You can actually check a car's history online but you won't be able to see if it's had a full or partial service every year.

In your place, I'd phone the dealers and tell them you are bringing the car back for a refund, as you are entitled to do within the cooling off period (I'm assuming you purchased from a distance but even if not, they have misrepresented the details, which is unacceptable). There are plenty more fish in the sea, or car dealers in the country - and some of them are actually honest, too. 

fred246

Imagine a blank service history book. Could that be called a 'full service history'? It's a full history that nothing has been done. It's pathetic. Try telling a judge that.