Anglian Windows

Sarahross974

Hello, looking for some advice please!
My partner and I are first time buyers and we wanted new windows for the house as they are very draughty and made of wood .
We made an enquiry with Anglian Windows and we were talked into signing a contract on the same day. I know we were silly at the time but we thought it was a good deal. We have more time to think and we have cancelled the contract.
Because it's been more than 7 days, they are now staying we owe them 25% of the quote given. Can they do this? It's in the contract but I'm just not sure if we can avoid it or not. My dad has said not to pay it but I don't want to get into trouble, etc.
If anyone else has had this experience, please let me know.

Jeepers_Creepers

Do you have Legal Protection on your house insurance? Good. Call them up for advice - they'll tell you what to do.

princeofpounds

If this was a distance sale or a sale at your own home, you have a 14 day cooling-off period to cancel the contract, as long as they haven't already performed any work agreed in the contract.

https://www.citizensadvice.org.uk/consumer/changed-your-mind/cancelling-a-service-youve-arranged/

FreeBear

Sarahross974 said: Because it's been more than 7 days, they are now staying we owe them 25% of the quote given. Can they do this? It's in the contract but I'm just not sure if we can avoid it or not.

Have they sent anyone round to survey and take precise measurements ?

If not, then they won't have started the manufacturing process, so any losses are going to be minimal administrative works.

Do you feel pressured in to signing a contract or misled during the sales pitch ?

Quite likely you were - Anglian are well known for their high pressure tactics including making outlandish claims.

Rosa_Damascena

FreeBear said:

Sarahross974 said: Because it's been more than 7 days, they are now staying we owe them 25% of the quote given. Can they do this? It's in the contract but I'm just not sure if we can avoid it or not.

Have they sent anyone round to survey and take precise measurements ?

If not, then they won't have started the manufacturing process, so any losses are going to be minimal administrative works.

Do you feel pressured in to signing a contract or misled during the sales pitch ?

Quite likely you were - Anglian are well known for their high pressure tactics including making outlandish claims.

If that is the case, Anglian deserves to bear the "admin costs".

Sarahross974

Hi all, thanks for your comments and apologies on the delay in replying. I didn't get notified of any comments.

It was all over a video call / phone call and I did feel pressured as I was by myself. They're literally done nothing yet, no surveyors have been round or anything yet they still want £1500! 

FreeBear

Sarahross974 said: It was all over a video call / phone call and I did feel pressured as I was by myself. They're literally done nothing yet, no surveyors have been round or anything yet they still want £1500! 

So you haven't actually signed a contract yet ?

No contract, no pay in my opinion. And you certainly shouldn't (couldn't) agree verbally to a contract without sight of the small print.

bob_a_builder

Have you put cancellation to them in writing ?
Are you still within 14 days cooling of period ?
Do it in writing quick !

Doozergirl

As above, you have 14 days cooling off by law!   For exactly this reason. 

Even over 14 days, if they haven't even measured, they can't have incurred a loss.  

Rosa_Damascena

Sarahross974 said:

Hi all, thanks for your comments and apologies on the delay in replying. I didn't get notified of any comments.

It was all over a video call / phone call and I did feel pressured as I was by myself. They're literally done nothing yet, no surveyors have been round or anything yet they still want £1500! 

They can whistle.

greenface2

FreeBear said:

Sarahross974 said: It was all over a video call / phone call and I did feel pressured as I was by myself. They're literally done nothing yet, no surveyors have been round or anything yet they still want £1500! 

So you haven't actually signed a contract yet ?

No contract, no pay in my opinion. And you certainly shouldn't (couldn't) agree verbally to a contract without sight of the small print.

free bear talks sense . you owe them nothing . keep us updated