Parking News - JUDICIAL REVIEW - here we go again

Fruitcake

To be fair, the poster you quoted was initially responding to a question by the OP. In my opinion, it's really only their last post that isn't relevant to this thread.

Fruitcake

No1knowsM3 said:

Coupon-mad said:

This will be easy.

Horizon don't use POFA wording anyway in their postal PCNs, but it is also not 'relevant land' (POFA definition - Google it) due to it being under statutory control.

The Newbies thread tells the KEEPER what to do and what not to say.

Maybe a stupid question, but does "not relevant POFA land" mean they can't pursue either the driver (assuming that the driver has not been identified) or keeper? This would be my uneducated understanding.

Given this (and it may be worth adding the answer to this to the newbies thread): should I even bother appealing the PCN to Horizon or POPLA?

Also a quick note - it wasn't a postal PCN but rather a windscreen PCN.

No, it does not mean that.

Yes, you should appeal. 

If you have your own thread about your PCN, then please post your questions there.

No1knowsM3

Jenni_D said:

With all due respect - this isn't your thread. (And I'm surprised nobody picked you up on this previously). Please start your own new thread if you still require help after reading the NEWBIES FAQ.

Apologies I am not familiar with the thread etiquette here. I will start a new chain.

Coupon-mad

Here they go again:

https://portfolio.cpl.co.uk/Parking-News/417/18/

Bottom of page 19.

Absolute shame on all those behind and still propping up the inherent 'greed culture' that has been seen to evolve out of the ashes of the clamping ban in 2012.

Fruitcake

Coupon-mad said:

Here they go again:

https://portfolio.cpl.co.uk/Parking-News/417/18/

Bottom of page 19.

Absolute shame on the inherent 'greed culture' that has been seen to evolve out of the ashes of the clamping ban in 2012.

"Had the consultation asked a question about the impact of removing or reducing the debt recovery fee, then this would have created a specific debate around the fee, the benefits of the debt recover process" *the WHAT?* "and the consequences of removing it leading to greater numbers of motorists being taken to court ..."

What on earth are these people taking?

"... sometimes the debt recovery firm will recommend cancelling a ticket after hearing from a customer."

Has anyone in the history of the universe ever heard of this happening, and prey tell, DCA firm, how does a debt collector have customers and not victims?

Coupon-mad

What they want to make people believe is a myth.  No-one has removed the recovery process. Just the extortionate fees.

And DRPLUS are quoted there as saying they will use a 'new' 'model.  That'll be the tried and tested (but less lucrative) old DRPLUS model then.

The one where 15% used to be deducted, as seen as standard from other more 'honest' DRA models in other contract law cases, such as dentistry debts (8-12% typically deducted).

Umkomaas

Clure is talking as much BS as he did at the Select Committee. He knows tap all about private parking per se, just its outworkings and the opportunity to make wonga from it. 

But, of course, they can blame Mr O for all of this. 

Gary Osner Q&A - Powered by ParkMaven

Lydia Woodward|  3rd September 2018

The secret to successful parking enforcement? Mind control. Just ask Gary Osner, founder of ZZPS.

Hi, Gary! Can you briefly introduce your role and company? I’m the founder, owner and driving force behind ZZPS. We are a notice-processing debt collection business, but it’s not traditional debt collection – more like customer service with teeth. I’ve always believed that if you’re nice to people, you’ll get a better result. One of the aspects I like very much is NLP (neuro-linguistic programming). I came to my role now through sales, but NLP in debt collection is fascinating and an important part of our approach. Tell us some more about that… You get the customer to imagine being debt free. ‘You owe me money; we’re here to help you solve your problem’ is simply a different way to say, ‘you need to pay me’. This positive approach produces a different result. We’ve tried to train our people so instead of saying things like ‘no worries’, two negative words which make you instinctively begin to worry, we use phrases like ‘yes, sure, safe haven, free advice’. All of those positive words mean that you’ll be in a happier and healthier place, which is the message we try to deliver in debt recovery.Debt recovery naturally has negative connotations and so does parking. We’re trying to turn those things into something positive.How did you get into both parking and debt collection?My father had a family business which my brother and I took over back in 1990 – that’s how I got into debt collection. One of our clients, a mainstream lender, moved to a parking company, and we were doing such a good job for his old business that he asked us to do the same in this new industry! I created the model of ‘admin fees’ for debt recovery because ticket value was so low that nobody would make any money. Parking is business and business is about money, after all. There are many other enforcement and debt collection companies in the parking industry. What’s different about ZZPS? I think NLP is a huge differentiator, and a customer-focussed approach rather than ‘pay up or I’ll kick your head in’. Not that others necessarily do that, but service is definitely our USP for both our clients and their customers. What you’re looking for ultimately is compliance in the car park, not to make anyone’s life a misery. Our approach is all about positivity.Your fantastic young customer service staff recently won ‘Team of the Year’ at the British Parking Awards. How did you build that team? Basically, by treating them as grown-ups. We’ve built a cloud-based business. It’s great for a young workforce who have children, based on the fact that if they have trouble they can work from home. It’s a flexible approach which gives them freedom, so we have happy staff, which is important. We’ve tried to create an environment where it’s more about the team than about individuals. They don’t have any individual targets -  it’s all about the firm. Positivity is great, but people still really hate getting PCNs. A lot of the innovation we’re seeing in parking is aimed at getting rid of them and putting you out of business. How will ZZPS evolve to stay relevant? You’ll never get 100% compliance. There are always going to be people who want to get something for nothing, fortunately for us! They’ll want to park in disabled bays, parent-child bays, and so on. Whilst the market might diminish in some respects, it will increase in others.One of the interesting questions is who’s responsible in a driverless car. That’s a key technological advance that we’re going to need to find an answer to. Our business is about the driver, so if there is no driver, we’ll need to adapt. How have you leveraged new technology in your own operations?Debt recovery is mainly about people. We’ve shied away from some aspects of technology, because people need to deal with other people, particularly in emotionally-charged situations. If they’ve received a fine, often they want to ring up and shout at someone, or moan to a sympathetic ear before they pay. Other companies have IVR (interactive voice response) technology and we don’t, because I don’t think that’s progress in debt recovery. 

Coupon-mad

Look at DCBLtd boasting about their 'unprecedented growth' in the past 18 months:

https://www.thebusinessdesk.com/northwest/news/2094174-parking-debt-recovery-firm-to-expand-workforce-with-50-new-hires

Utterly appalling.

Apparently they and/or PPC clients (depending on the greedy arrangement) made tens of millions over and above PCN 'debt' in recent years, from victim motorists - during the pandemic - due to the false 'right' to add a £70 fixed fee per PCN, that the industry decided to grant themselves, as of right.

No wonder they (or maybe DCBLegal) have - according to that Parking News article - reportedly joined the anonymous motley PPC crew behind this latest hissy fit example of throwing of the toys out of the pram.

patient_dream

Umkomaas said:

Clure is talking as much BS as he did at the Select Committee. He knows tap all about private parking per se, just its outworkings and the opportunity to make wonga from it. 

But, of course, they can blame Mr O for all of this. 

I agree, the DRP bod is full of it and needs a regular dose of Dulcolax

Then there is ZZPS, the inventor of the fake money scam ..... the latest WONGA merchant ?

Both are members of the BPA, one a board member, and the BPA seem to be oblivious that they are running a scam industry

Government needs to clear out these dregs from top to bottom

patient_dream

Coupon-mad said:

Look at DCBLtd boasting about their 'unprecedented growth' in the past 18 months:

https://www.thebusinessdesk.com/northwest/news/2094174-parking-debt-recovery-firm-to-expand-workforce-with-50-new-hires

And DCBL said ..... "It claims it outperforms its competitors by an average 25% in terms of debt recovery."

The first rule of thumb is never boast to your competitors how well you are doing ?

We know that DCBL is a copycat of BWLegal.  Right now, the PPC's favourite legal for the scam. 

Clearly they have beaten BWLegal and they are top dog .... or so they think ?

Let the battle of the legals begin