iWeb

OldScientist

johnb2 said:

I opened an IWeb account for my mother in March and put in an ISA transfer on the 30th. It has still not started, and a formal complaint I raised 2 months ago has not been actioned. Use this company at your peril.

One of the potential problems with iweb is that they still seem to do parts of some transfers by post - in my case, a letter from them to my previous broker (Fidelity) went missing which meant that when iweb chased the transfer process, Fidelity said there was no transfer in progress because they hadn't received authorisation (information I gained by contacting both iWeb and Fidelity). It was my suggestion that the letter be sent again that then unblocked the transfer (which then proceeded in 4-5 weeks IIRC).

My experience of iWeb's customer service during this was positive - the online chat worked (albeit after a wait) and the person at the other end knew what was going on (at least at their end of things) and were able to push things into action.

lozzy1965

I find their on line chat very easy to use and not slow at all.  I have opened accounts for myself and my wife, transferred in from other ISA's and opened SIPP's via them.  All with no particular problems.
They could allow more to be done via the front end - like transferring from a dealing account to an ISA - but even for these 'issues' the on line chat facility is fine.