iWeb

eskbanker

Chickereeeee said:

Cannot access both mine and wife's account  from one login.

Do any investment platforms allow this for sole accounts held by different individuals?  Can't see why they would, but happy to be corrected....

Chickereeeee

eskbanker said:

Chickereeeee said:

Cannot access both mine and wife's account  from one login.

Do any investment platforms allow this for sole accounts held by different individuals?  Can't see why they would, but happy to be corrected....

AJ Bell, and (I beleive) II do. It's 'read only' access but useful for monitoring income etc.

underground99

Chickereeeee said:

eskbanker said:

Chickereeeee said:

Cannot access both mine and wife's account  from one login.

Do any investment platforms allow this for sole accounts held by different individuals?  Can't see why they would, but happy to be corrected....

AJ Bell, and (I beleive) II do. It's 'read only' access but useful for monitoring income etc.

HL and AJ Bell both do. And can be set to be read only or transaction permissions.

HansOndabush

iWeb are OK but customer service not good. I've tried to use online chat a couple of times to be able to trade certain shares and funds and despite providing all the correct information, iWeb have been no help at all and just say 'you can't trade those'.

valiant24

Chickereeeee said:

Been with iWeb about 10 years (?) Very happy with them, in the main. A few points however:

1) CS has been poorer during pandemic. I used to use the online chat, but it now seems to phone-only.
2) No two factor authentication
3) Cannot access both mine and wife's account  from one login.
4) SIPP handling is messy. It's actually run by AJ Bell behind iWeb front, which slows things. I recently crystallised a SIpp with them, and i think a novice would have been very confused with the outdated, irrelevant or incorrect forms and letters sent to me. Crystallisation and taking income seems a lot easier on other platforms.

Tl:Dr - cheap and good generally, but not for SIPPs if you are moving to drawdown.

It's not surprising that you can't access Mrs Chickereeeee's holdings as well as your own in one login, is it?  I'm struggling to think of any institution that lets me do this with my wife's, except for First Direct where we have a joint account.

Embark, for example, has also given up on Live Chat although it still boasts about it on its website.  When I queried this the lady there said that it required a technology change to allow working-from-home agents to be able to man it, whereas the technology enabling remote phone working was much more readily available.  Generaly though everyone in the financial sector, and many others, are using the pandemic as an excuse for the long wait times and general s h i t e n e s s that they'd wanted to inflict on a captive audience anyway.

HansOndabush

Most brokers will allow a single login to operate your own and other's accounts so long as you have got it set up and the correct permissions granted from the other account holders. That is for execution of trades too; not just read-only.

jimjames

Jeems said:

Lets be honest, no one will post a review on trustpilot about anything unless they've had a bad experience

London Capital & Finance had all 5* reviews before they went bust. I think I'd prefer a company that had a poor Trustpilot score and good personal recommendation

Thrugelmir

Solenoid said:

Albermarle said:

My biggest criticism would be their account opening fees as its highest compared to other brokers with £100 but that is one of payment. You won't get charged anything else than dealing fees which is £5

Realistically how do expect iweb to survive as a business if they don't charge for hardly anything . The £100 is probably what just about makes them viable .

Oh I agree with you. I am just saying its not for small investors.

Free platforms will ultimately change their models once they've built a customer base and can be more selective. 

johnb2

I opened an IWeb account for my mother in March and put in an ISA transfer on the 30th. It has still not started, and a formal complaint I raised 2 months ago has not been actioned. Use this company at your peril.

inflationbuster

At the end of the day it's a no frills Hallfix platform with no on going charges.  I've never had an issue with them.